Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,123 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Impossible to close the bank. I live in Canada so I don't need the bank anymore. I closed my bank account but my online banking is still working and I recieve bank statements letters even when there is no transaction!! I called not one time but 5 times and they don't know what to do...they are all sweet and apologies but they ask me to wait and tell me that maybe its gonna take a month..a month later they telle that maybe it will be deleted this year...so tired!! I also tried they chat by logging in because I'm trying everything now...after explaining the situation the person reply that it's best of I give them a call ..”

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Posted 3 years ago

“All good thanks. Very good and no hassle”

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(Car Insurance) - Posted 3 years ago

“Good no issues”

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(Car Insurance) - Posted 3 years ago

“They decrease my credit card just when I need it to rent a car , I'm very good customer and good with money but now I will leave lloyds soon after 6 year .”

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Posted 3 years ago

“Very please with my car insurance , can certainly recommend”

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(Car Insurance) - Posted 3 years ago

“These parasites charged me again and again for a £2 DD to charity. When they had rinsed out my current account they then persued me by phone until I handed over my savings too. Nasty greedy people.”

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Posted 3 years ago

“1 they closed my business account without telling me. ( that's another story when I was calling customer service about it when I told the lady that I am an existing customer she started to scream "don't you swear at me" Well lady.. If existing customer is a swear word for you, you really need to change your job) 2 They issued a check to my business name without asking what should they do with the balance left. 3 I needed the money urgently. Couldn't cash it in online as the amount is too big. Had to take time off from work because the branch is only open Monday to Friday till 3.30pm. 4. Still couldn't cash it in because it was issued to my business name. And they couldn't sort it in the branch I had to call them again. Took another 2 calls 1.5 hrs of my life. Will be taking my personal account away as well..”

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Posted 3 years ago

“Lloyds bank are a complete waste of time unless you are a brand new customer I have been trading with lloyds bank for over 25 years, And all they could say me was if you were a brand new customer we could arrange the lending you require What a joke”

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Posted 3 years ago

“Over many years I have been insured by several Insurance Companies and, to date, Lloyds are excellent. I sincerely trust they will meet all their promises if/when I have an accident.”

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(Car Insurance) - Posted 3 years ago

“I bought a new phone and setting up Internet banking has so far taken a week. New password. 3 calls. O e visit to a branch. Useless. Clueless. I've had securener removed and confirmation call still going straight to effing voicemail. It's driving me fkg nuts. 8 days!!!!!!”

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Posted 3 years ago

“The most empathetic and professional customer service I have every come across. I have been banking with Lloyds for 15 years now and they have consistently been helpful and professional.”

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Posted 3 years ago

“Today in a real dilemma I arrived at Llyods bank Cromer. I had been trying to send a bank transfer to solicitors to pay for a property, only to discover I couldn't actually transfer the large amount I was trying to send, over my phone. Time was not on my side, and I rushed to Cromer with only an hour to spare. Thanks to the caring well trained staff between the two of them, they pulled all the stops out and thankfully did the transfer for me with. Im now the proud owner of a lovely new house. Thankyou Lloyds.”

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Posted 3 years ago

“I’m unable to access internet banking which was frozen as my account was hacked, I waited 20 minutes for the switchboard to answer who said they’d transfer me to someone else 45 minutes later I’m still waiting, I’ve rang my local branch who can’t help as I need to speak to internet banking I’m totally exasperated !!”

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Posted 3 years ago

“It’s nice and good work”

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Posted 3 years ago

“Refund - spoke to a ‘Charlie’ for 50mins and he tried to raise a dispute. He then told me it’s not going through. I made a payment to a small business and did not receive the goods. I initially raised the claim on the 20th May and didn’t hear anything back. I called today and they said they couldn’t do anything to help. I told them I’m switching bank and the person from security said ‘ok’ without even looking at my files or asking about the situation. 1hour wasted on the phone. Ridiculous excuse for a bank, a bank were supposed to trust with our money. AVOID!!!!”

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Posted 3 years ago

“Very knowledgable staff not pushy.”

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(Car Insurance) - Posted 3 years ago

“Poor Lloyd’s bank customers service one of the staff received my call after 40 minutes of me waiting and the staff just said hi and ended the call... Very disappointing service!”

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Posted 3 years ago

“appalling service - crazy wait times - a few helpful staff for which I am grateful but my interactions with this bank since I moved overseas has been painstakingly horrible and seriously effected my mental health.”

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Posted 3 years ago

“They send you an email to say they have made the changes you requested, when you phone them to ask what were the changes you asked them to make, changes which in fact we didn't ask to be made, thats why we were trying to find out! the divvys tell you they can't tell you because of the data protection act, What a load of dopes, Then I call them about not sending me a letter they had promised10 weeks ago, a letter detailing what had happened after they were duped and allowed someone to set up internet banking and make a £6000 transfer from an account, WHICH HAD AN INSTRUCTION ON IT STATING NO INTERNET BANKING, I have been on the phone today for 2 hours trying to find out when the internet banking had been set up so I could take the matter up with the police and GUESS WHAT they couldn't tell me because of the data protection act, Lloyds you are God's gift to scammers, Would have given -10 stars had I been able to.”

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Posted 3 years ago

“Very inconsistent and unreliable app, so many technical errors occur that every time you log in you expect it to error out, it feels like the technical errors are simply part of the app due to the amount of technical errors. Terrible App, shocking for a high street bank”

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Posted 3 years ago

Lloyds Bank is rated 2.6 based on 1,123 reviews