Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.56

2.6 Rating 1,177 Reviews

39 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,177 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 4 star review on 18th April 2025

Jack James

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were good until I changed my car and I then had to take a policy with a different provider”

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(Car Insurance) - Posted 3 years ago

“Absolute joke. I have had my account with lloyds for 16 years. I have a club lyods account which means I receive 6 free cinema tickets if I put a certain amount of money in my account each month. But because I didn’t go to their website to extend my tickets ( bearing in mind I was never informed that I should have done this ) they will not give me 6 extra tickets that I lost out on during covid even though they would of gladly taken the fee if I had not put through my money no doubt. I will be calling and cancelling my bank account with them in the morning and taking my money elsewhere thank you very much. It’s the principal.”

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Posted 3 years ago

“easy to set up”

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(Car Insurance) - Posted 3 years ago

“Lloyds bank is supporting online scam. Customer of her, recieved product from our company, after !9! days she told package had whole in it, asked Lloyds to dispute. We contacted customer, asked her to open case at Fedex, customer didn't even replied us, and yet Lloyds gave her money back, leaving us without the phone and the money.”

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Posted 3 years ago

“My Mum and myself had a meeting with Lucy Dawn Jones at the Market Place Romford branch of Lloyds on Wednesday 27th October to open a joint account and we would just like to thank Lucy for all her help during our meeting, she really went out of her way to help set the account up and was very pleasant and helpful, so thank you Lucy we appreciated all your help!”

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Posted 3 years ago

“It's the most dreadful bank, my branch has closed. They charge for everything, service is non existent. I live for six months of the year in Spain and the there are excellent and level of service is very good. So it can be done, Lloyd's are just profit motivated, they are perfect for rip off Britain”

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Posted 3 years ago

“They are our bank of choice and therefore no problem”

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(Car Insurance) - Posted 3 years ago

“I been 25 years customer i been paying all my payments up too date every time. Last 3 weeks ago i received a letter mentioning they are cancelling my Visa card account because of poor credit records.. I applied for Visa card from another bank i received straight away very disappointed with this bank...”

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Posted 3 years ago

“Oh my god don’t deal with this business. Purchased a gold chain for $1900 and I was led to believe it had a weight of 118g I got a chain to fit a baby’s wrist with a weight of 1.18g. I have made countless calls to Lloyds who were more than rude and have sent countless emails, but still don’t have a refund even though I returned the 1.18g baby chain. Don’t deal with them it’s not worth it. Completely void of customer service skills, complete crooks.”

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Posted 3 years ago

“Tried online banking with my sister on her account. Despite online banking you are still given a telephone number to call for security…fair enough but it takes up to an hour to get a reply.Sometimes the line just goes dead so you have to start all over again.Have spoke to different staff over this weekend who “transfer “ your call to another number…another long wait.Found out that the account is under review so bank transfer cannot be done but no one can advise you on how to come out of “under review”. Absolute rubbish service .Waiting so long for a telephone answer means your phone battery can run out…another Long wait until you het answered.ASAP my sister will close her account”

Helpful Report

Posted 3 years ago

“Being a personal account holder they would not give me any coin change unless you are business holder!! LLOYDS northampton used to be a pleasure to bank, but now going in it’s a cringe!! Customer service in branch did not want to know you, just kept on saying hang on will check to see!! Bad bad service!!!!”

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Posted 3 years ago

“Lloyds Bank accepted their mistake in a professional manner and compensated me for my loss of income over the past year”

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Posted 3 years ago

“I have been a bank customer of Lloyds for years and have previously held car insurance with them. The introduction via Go Compare resulted in a much better price!”

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(Car Insurance) - Posted 3 years ago

“This the first time I have used Lloyds for car insurance : having being put in a very embarrassing position by my former insurance company. A well know company that even if they quoted the cheapest deal next time I would never trust them ever again!! So far Lloyds ‘seem’ ok.”

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(Car Insurance) - Posted 3 years ago

“I went with my husband to open a joint accoiunt and the sysytem was nit balke to add me to the account - i was promised that I woudl be cotnacted 2 days later but 3 weeks later I am still waiting - whislt my husband has been given an account”

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Posted 3 years ago

“A bit strict on the no claim. The only claim was no cost no blame”

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(Car Insurance) - Posted 3 years ago

“Well after fourty years with a lloyds bank account I decided it time to leave once they put that excessive monthly account charge of £17 onto my account hot a great deal with interest for only £5 a month with santander with a £130 free gift for changing bank sadly lloyds as lost the plot with there customers”

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Posted 3 years ago

“A very good. An excellent quote for car insurance with good cover.”

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Posted 3 years ago

“Car insurance, easy process, no hassle & best price”

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Posted 3 years ago

“Lloyds Insurance services are good to deal with. The policy is competitively priced.”

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(Car Insurance) - Posted 3 years ago

Lloyds Bank is rated 2.6 based on 1,177 reviews