Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Lloyds Bank customer service goes from bad to worse and already the national newspapers are beginning to take notice of the lack of customer care and the inability of customers being able to make contact with Lloyds Banking telephone services because of the appalling delays. I have spent hours trying to resolve a complaint both in Bexhill and at my branch in Ashford, Kent., but when trying to access their new Symantec email system - which is completely useless (God knows how your more aged customers will be able to manage it) - I get nowhere. Indeed, I waited twenty minutes this afternoon listening to an automated voice message telling me that someone would be with me shortly only to be cut off after twenty minutes. It's infuriating. What on God's name has gone wrong at Lloyds Bank? I have been a customer for forty-five years and I am seriously tempted to close my accounts. Do the directors care? Do they hell, just so long as they get their fat bonuses.”

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Posted 3 years ago

“The process of buying the Lloyds Bank car insurance was straightforward and I selected this insurance because is was the least expensive of those on offer.”

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(Car Insurance) - Posted 3 years ago

“Made a mistake when stating if I had a claim on previous insurance within 5 years. (Just 6 months out when I took out Lloyds policy. Lloyds came back and said they would honour the quote.”

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(Car Insurance) - Posted 3 years ago

“I have made any claim because I don't need too”

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(Car Insurance) - Posted 3 years ago

“I’m currently on the phone having had an Amazon payment - which I’ve made circa 50 times before but this one gets flagged for fraud, no problem just give them a call and they’ll sort it out…….. Been on the phone FOR 2 HOURS and not even spoken to the fraud team yet! I’ve spent over 6 hours on the phone over the last month. Lloyds, you’re outdated, unable to keep up with the times and quite frankly appalling, after 10 years with you I’m off to Monzo who I’ve used for 5 years and are genuinely incredible! Seeeeeeee Yaaaaaaaa Lloyds!”

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Posted 3 years ago

“Impossible to close the bank. I live in Canada so I don't need the bank anymore. I closed my bank account but my online banking is still working and I recieve bank statements letters even when there is no transaction!! I called not one time but 5 times and they don't know what to do...they are all sweet and apologies but they ask me to wait and tell me that maybe its gonna take a month..a month later they telle that maybe it will be deleted this year...so tired!! I also tried they chat by logging in because I'm trying everything now...after explaining the situation the person reply that it's best of I give them a call ..”

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Posted 3 years ago

“All good thanks. Very good and no hassle”

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(Car Insurance) - Posted 3 years ago

“Good no issues”

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(Car Insurance) - Posted 3 years ago

“They decrease my credit card just when I need it to rent a car , I'm very good customer and good with money but now I will leave lloyds soon after 6 year .”

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Posted 3 years ago

“Very please with my car insurance , can certainly recommend”

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(Car Insurance) - Posted 3 years ago

“These parasites charged me again and again for a £2 DD to charity. When they had rinsed out my current account they then persued me by phone until I handed over my savings too. Nasty greedy people.”

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Posted 3 years ago

“1 they closed my business account without telling me. ( that's another story when I was calling customer service about it when I told the lady that I am an existing customer she started to scream "don't you swear at me" Well lady.. If existing customer is a swear word for you, you really need to change your job) 2 They issued a check to my business name without asking what should they do with the balance left. 3 I needed the money urgently. Couldn't cash it in online as the amount is too big. Had to take time off from work because the branch is only open Monday to Friday till 3.30pm. 4. Still couldn't cash it in because it was issued to my business name. And they couldn't sort it in the branch I had to call them again. Took another 2 calls 1.5 hrs of my life. Will be taking my personal account away as well..”

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Posted 3 years ago

“Lloyds bank are a complete waste of time unless you are a brand new customer I have been trading with lloyds bank for over 25 years, And all they could say me was if you were a brand new customer we could arrange the lending you require What a joke”

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Posted 3 years ago

“Over many years I have been insured by several Insurance Companies and, to date, Lloyds are excellent. I sincerely trust they will meet all their promises if/when I have an accident.”

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(Car Insurance) - Posted 3 years ago

“I bought a new phone and setting up Internet banking has so far taken a week. New password. 3 calls. O e visit to a branch. Useless. Clueless. I've had securener removed and confirmation call still going straight to effing voicemail. It's driving me fkg nuts. 8 days!!!!!!”

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Posted 3 years ago

“The most empathetic and professional customer service I have every come across. I have been banking with Lloyds for 15 years now and they have consistently been helpful and professional.”

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Posted 3 years ago

“Today in a real dilemma I arrived at Llyods bank Cromer. I had been trying to send a bank transfer to solicitors to pay for a property, only to discover I couldn't actually transfer the large amount I was trying to send, over my phone. Time was not on my side, and I rushed to Cromer with only an hour to spare. Thanks to the caring well trained staff between the two of them, they pulled all the stops out and thankfully did the transfer for me with. Im now the proud owner of a lovely new house. Thankyou Lloyds.”

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Posted 3 years ago

“I’m unable to access internet banking which was frozen as my account was hacked, I waited 20 minutes for the switchboard to answer who said they’d transfer me to someone else 45 minutes later I’m still waiting, I’ve rang my local branch who can’t help as I need to speak to internet banking I’m totally exasperated !!”

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Posted 3 years ago

“It’s nice and good work”

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Posted 3 years ago

“Refund - spoke to a ‘Charlie’ for 50mins and he tried to raise a dispute. He then told me it’s not going through. I made a payment to a small business and did not receive the goods. I initially raised the claim on the 20th May and didn’t hear anything back. I called today and they said they couldn’t do anything to help. I told them I’m switching bank and the person from security said ‘ok’ without even looking at my files or asking about the situation. 1hour wasted on the phone. Ridiculous excuse for a bank, a bank were supposed to trust with our money. AVOID!!!!”

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Posted 3 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews