LV= Reviews

Name: LV=
Rating: 2.82

2.8 Rating 313 Reviews

46 %

of reviewers recommend LV=

Company Reviews

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2.8

Based on 313 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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nick.joy@lv.co.uk

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Mohammed D Hussain

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Courtesy car was a Skoda Ashtray! although they can't provide me with on that doesn't smell I can take holiday and they will give it a valet! Asked to drive my old car instead as we still have that and was told the excess was more than the car was worth! Back to driving the ashtray round...... never thought to ask for a car that didn't smell so leasson learned.....”

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Posted 7 years ago

“Just spent 45 minutes on the phone trying to sort out my car insurance with LV. First of all refused to insure me as my bank card was not at the same address as my car insurance. Then allowed it as an exception with a lot of arguement. Questioned a quote for another address. Generally felt like an interrogation. Ended up sticking with them for insurance, as otherwise would be a waste of time!”

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Posted 7 years ago

“The LV Card Payment System Sucks! I Got a quote through Compare the Market and LV came out best. Followed through to LV purchase the insurance, completed the required steps on their website. Made a deposit payment using a NatWest debit card for £219 the screen said payment was completed. Pressed the Exit button to be taken back to the 'Pay a Deposit' screen on LV! LV had failed to record the deposit payment, but the funds had left our bank account - we even have the Auth Code for the transaction! Tried calling LV customer support - they cannot find the record of the payment (chocolate fireguards come to mind!). Now we are stuck! No Insurance; No funds in the bank to buy anywhere else! No doubt this will take days to sort!!!! LV = Not Recommended!”

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Posted 7 years ago

Good morning Mr Hewitt, thank you for sharing your review and i'm sorry to read about your experience. If you can send more details to LVCares@LV.com quoting Ref: RC001 we can look into this for you. Regards, Alan

Posted 7 years ago

“After 18 days I am still without heating, having been promised the earth! Have spent hours talking to the office staff and waiting for appointments with the engineers. It has so far cost me £250 and l am still waiting for my boiler to be mended.”

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Posted 7 years ago

“istakes. My job is to help people. You should be ashamed of yourself at LV.”

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Posted 7 years ago

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Posted 7 years ago

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Posted 7 years ago

“I'm not happy with this lv car insurance atall! Booked recently to cover my father who has recently lost his parntner, told to send some documents and it's an apsolute bloody joke tell you to do this do that you do it still get no where I will be looking at cancelling it tomorrow had enough!!!!”

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Posted 8 years ago

“Very rude and aggressive customer service to my elderly mother. Threatened over the phone and made to pay £12.50 to have her husbands name removed from their policy as he no longer wishes to drive. She was told she would not be covered even though she had 3 weeks left on her policy!!! Unbelievable!”

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Posted 8 years ago

“Today I had to ammend my policy to purchase a new car. The documents were e-mailed promptly but showed as 0 bytes in size and could not be opened. 2 addition e-mails and 3 phone calls did nothing but confirm no one could help me. I am a long term customer of more than 5 years with maximum no claims feeling very frustrated and undervalued as a customer. Roll on June when policy ends and I go elsewhere. If this is your customer service at this level I am feeling very lucky I have never had to claim”

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Posted 8 years ago

“My policy was meant to renew automatically, the policy did not review which meant I was uninsured, they accepted it was their fault. Not happy with the service I got on the phone, the policy went up and had nothing off them to say sorry. I could of got pulled over or anything whilst I thought I was insured but with LV'S terrible service I wasn't! Won't ever be going with them to insure my car again!”

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Posted 8 years ago

“Very quick and easy to use web forms for buying travel insurance. I have existing medical conditions and usually have to jump through hoops on the phone with screening service for 10 minutes. This time with LV i only had to answer the web questions. and had cover sorted in 10 minutes, not the usual 30 or 40 minutes, and it ended up cheaper for better cover.WELL DONE LV.”

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Posted 9 years ago

“A very refreshing experience. Polite, helpful and knowledgable staff helped me to find the best policy to enable me to share my new car with my teenage son who has recently passed his test. I knew it was going to be pricey, but it wasn't as bad as it could have been compared to a lot of other quotes I'd received. Of course you can't really rate the entire service until you have to make a claim, but so far I'm a very happy customer. Thank you ????”

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Posted 9 years ago

“Very pleased with the Service. Efficient and quick and compare very favourably with other companies.”

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(Car Insurance) - Posted 9 years ago

“LV is a good trusted company that has been in the insurance business for many years providing good products in particular its life policies,being a mutual company in the past providing good customer care,we hope that they can carry this on now that they are deversing into other fields,I will buying from them again”

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(Home Insurance) - Posted 9 years ago

“So far our dealings with L & V have been exceptional and hopefully we see no reason to change to another insurance provider for the foreseeable future .”

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(Car Insurance) - Posted 9 years ago

“Explain everthing in asimple and clear way”

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(Home Insurance) - Posted 9 years ago

“I have had nothing but the best service when speaking with them , little things like change of addresses adding a person onto the insurance its all been a pleasure”

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(Car Insurance) - Posted 9 years ago

“Very pleased with the product and service”

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(Car Insurance) - Posted 9 years ago

“very good provider would recommend”

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(Home Insurance) - Posted 9 years ago

LV= is rated 2.8 based on 313 reviews