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Marks & Spencer Reviews

2.1 Rating 1,183 Reviews
25 %
of reviewers recommend Marks & Spencer
Company Reviews Questions Metrics
2.1
Based on 1,183 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Marks & Spencer Reviews
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024
Wendy
Marks & Spencer 1 star review on 4th August 2024
Lozenge
Marks & Spencer 1 star review on 4th August 2024
Lozenge
Marks & Spencer 1 star review on 4th August 2024
Lozenge
Marks & Spencer 1 star review on 16th July 2024
Anonymous
Marks & Spencer 1 star review on 16th July 2024
Anonymous
Marks & Spencer 1 star review on 16th July 2024
Anonymous
444
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Good insurance company . Happy client.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Neville
Verified Buyer
“Excellent service , communication was first class, and payment was very quick 10/10”
Helpful Report
(Pet Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“First class service. Young man most helpful when dealing with my enquiry. Have no qualms about renewing with M & S.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“I have had to add a named driver for 1 day but the charge was high more than half the policy also incurred an administration charge as well.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Shabby service. Very disappointed for m and s. Moved to LV as soon as possible.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Carole
Verified Buyer
“Customer service were really helpful and efficient in helping me make changes to my policy”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Very good all round ,pleased customer.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Patricia
Verified Buyer
“Very helpful customer services. Answered all our queries efficiently.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Quite satisfied with service”
Helpful Report
(Car Insurance) - Posted 9 years ago
Joanna
Verified Buyer
“Easy n quick got the best deal around gutted I didn't receive my meerkat bear though”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“No problems with my claim or current service.”
Helpful Report
(Pet Insurance) - Posted 9 years ago
David
Verified Buyer
“Once I realised that all documentation was on line there were no problems. Would use again if their quote is competitive.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Jane
Verified Buyer
“I have renewed my car insurance online for the past 7 years - it's the easiest and most competitive way of buying car insurance.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Great service from marks Spencer how ever the garage they use to repair had a long delay in sorting my replacement can and cancelled my booked once. I also never received my free gift from go compare”
Helpful Report
(Car Insurance) - Posted 9 years ago
Ian
Verified Buyer
“I wanted insurance for my dog and go compare offered a lots of potential companies and I chose one, it was that easy.”
Helpful Report
(Pet Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Really easy to understand deffo recomend”
Helpful Report
(Car Insurance) - Posted 9 years ago
Neil
Verified Buyer
“Very good insurer.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Speedy to Establish Policy and competatively priced.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“very good.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Been to vets lots but Have always been charged less than the compulsory charge so have not had reason to use insurance....”
Helpful Report
(Pet Insurance) - Posted 9 years ago
Marks & Spencer is rated 2.1 based on 1,183 reviews
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