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Marks & Spencer Reviews

2.1 Rating 1,218 Reviews
25 %
of reviewers recommend Marks & Spencer
Company Reviews Questions Metrics
2.1
Based on 1,218 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Marks & Spencer Reviews
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Robert
Verified Buyer
“Highly competitive, so much so I have now also transferred my wife's car insurance to M&S.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Good insurance company . Happy client.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“I have had to add a named driver for 1 day but the charge was high more than half the policy also incurred an administration charge as well.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“No problems with my claim or current service.”
Helpful Report
(Pet Insurance) - Posted 9 years ago
David
Verified Buyer
“Once I realised that all documentation was on line there were no problems. Would use again if their quote is competitive.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Ian
Verified Buyer
“I wanted insurance for my dog and go compare offered a lots of potential companies and I chose one, it was that easy.”
Helpful Report
(Pet Insurance) - Posted 9 years ago
Neil
Verified Buyer
“Very good insurer.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Been to vets lots but Have always been charged less than the compulsory charge so have not had reason to use insurance....”
Helpful Report
(Pet Insurance) - Posted 9 years ago
Charles
Verified Buyer
“So far I have been pleased with the product.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Janet
Verified Buyer
“Good and responsive service”
Helpful Report
(Car Insurance) - Posted 9 years ago
Alan
Verified Buyer
“Made a phone call to change my address, i only moved 2 miles within the same town, and they charged an extra £25 for living 2 miles away then charged £15 to make the change on their records. Absolutely outrageous charges. Alan Downey..”
Helpful Report
(Car Insurance) - Posted 9 years ago
Audrey
Verified Buyer
“Good Choice of providers”
Helpful Report
(Car Insurance) - Posted 9 years ago
Amanda
Verified Buyer
“Good package -breakdown and european cover plus straightforward, clear documents. Certainly recommend.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“It was a pleasant experience for me to shop online and get my Insurance a bit cheaper than my local Insurance Broker after dealing with them for 27 years. I look forward to renewing my Insurance in July.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Arranging car insurance with M&S through Go compare was quite straightforward and furthermore was the cheapest. Subject to a satisfactory renewal quote l will certainly stay with M&S”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I had not driven for a few years before buying this insurance. This meant I had no "no claims" history. M&S offered the best deal at the time for my circumstances. I have not had any communication from them during the 12 months of the policy. I have not made a claim so can't comment on their customer service.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Not much to say as I have had no other dealings except to buy the insurance”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Had a very easy pleasant, hassle free experience with Marks&Spencer for my car insurance, so much so that I will be insuring my car again this year with them, very reasonable price compared to most of the others.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Glennys
Verified Buyer
“Very good friendly helpful staff, easy to get through to on phone.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I cant comment when I have had no dealings or claims.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Marks & Spencer is rated 2.1 based on 1,218 reviews
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