Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

Write Your review

Tell us how Marks & Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shops was clearly laid out, very well stocked, helpful well informed staff. A pleasure to shop in.”

Helpful Report

Posted 7 years ago

“Always very good customer service, easy to use website, really good help within the stores where needed. Great range”

Helpful Report

Posted 7 years ago

“Prompt delivery. Easy to return unwanted items to store.”

Helpful Report

Posted 7 years ago

“Good prompt ordering and delivery or collection services. Reliable sizing.”

Helpful Report

Posted 7 years ago

“Very friendly and efficient service. I do think the website could do better, with retaining your search results instead of always starting it again after click on items you want to look at in detail. Also letting you know when things are back in stock would be good. Excellent school uniform for the kids, best out there.”

Helpful Report

Posted 7 years ago

“Always good service,no one else on the high street are as good.Value for money and usually good quality.Food always delicious,my family love it. A pleasure to shop here.”

Helpful Report

Posted 7 years ago

“Super speedy, free, delivery to my local store. Only criticism would be the sizes of clothes vary across the ranges and are inconsistent within the ranges so one can never be sure that the clothes are going to fit. Had to reorder in a different size.”

Helpful Report

Posted 7 years ago

“excellent service”

Helpful Report

Posted 7 years ago

“Always prompt delivery , never have to collect from town, always collect from local food hall, no delivery charges, still love good old Marks and Sparks !”

Helpful Report

Posted 7 years ago

“Shopping at a number of stores both full retail and smaller food outlets during our trip to Europe was excellent. Great value for your money, and the staff was always very helpful. Would recommend this outlet to all travellers as a go to store.”

Helpful Report

Posted 7 years ago

“Much improved clothing range and good quality merchandise.”

Helpful Report

Posted 7 years ago

“I bought 2 sofa's and they shed feathers from the start. Very difficult to contact customer service After two replacement arm pads and a visit from an assessor They arranged to take the order back. I was left out of pocket and sitting on deck chairs till I could order a new suite. Worst customer service experience I have ever had”

Helpful Report

Posted 7 years ago

“My Rib eye steaks 4 £30. Very Poor. Bought on line before Christmas”

Helpful Report

Posted 8 years ago

“Top notch service that I have come to expect from M and S over the years!”

Helpful Report

Posted 8 years ago

“A simple and clear process to renew my car insurance - no problems.”

Helpful Report