Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

444

Anonymous

Anonymous // 01/01/2019

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“Ability to order online and have free delivery, good returns service”

Helpful Report

Posted 7 years ago

“Excellent customer service, friendly staff at tills always have a chat whilst serving. Find food to be of good quality and shop regularly for provisions. Women's clothing is good quality and reasonably priced with a great selection for all occasions”

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Posted 7 years ago

“Great customer assistants, always willing to help. Especially the one in St. Albans.”

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Posted 7 years ago

“very clean,staff very helpful and not to expensive”

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Posted 7 years ago

“I found the perfect jacket in the perfect colour for a forthcoming wedding, style was exactly as I expected and the length and fabric all excellent value for money.”

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Posted 7 years ago

“quality products”

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Posted 7 years ago

“Fast next day delivery”

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Posted 7 years ago

“Excellence at its best! Quality food. And the autograph collection is nice and niche!”

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Posted 7 years ago

“Why do Marks and Spencer never have the full range of school uniform in store? Every year(along with many other people) I need to buy new uniform but every year, (unless I preorder on line) they never have the sizes I need. Isn't it common sense to get a large restock in before the new school year after all the demand will be high!”

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Posted 7 years ago

“Items were perfect and delivery was quick stated within 4 days however came in 2 so i was happy. I found the website not as user friendly as i would like , i thought there was a lot of options but sometimes thats overkill”

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Posted 7 years ago

“Very friendly service and quick to help me with my items would definitely be going back there.”

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Posted 7 years ago

“Very happy with the delivery service & quality of the product. Also kept well informed of the whole process from ordering to the delivery. Packaging of the product (shoes) very good.”

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Posted 7 years ago

“Easy to order. Delivery Quick.”

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Posted 7 years ago

“Customer service, fast delivery and quality goods. Love M&S”

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Posted 7 years ago

“The clothing is steadily improving in design and quality. However the colours and costing needs further improvement.”

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Posted 7 years ago

“The food department is always good value. Their offers are genuine. They can get things quickly from their warehouse”

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Posted 7 years ago

“Chose and paid for items online, collected from my local store. All very easy and efficient.”

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Posted 7 years ago

“They did deliver within 5 working days”

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Posted 7 years ago

“The fit was exactly as it said on the label. Packing was good. Delivery a bit slow on that occasion.”

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Posted 7 years ago

“I'm tall. I needed some smart black trousers in a size 14L for a job interview. I ordered some online but the style didn't suit me. When I went into my local store (Tunbridge Wells) to try on some alternatives they didn't have any in 14L in ANY style. They had at least 5 14 short or and 14 reg in every style. No wonder all their customers are little old ladies!”

Helpful Report

Posted 7 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews