Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

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“I am recovering from an operation and my workmates sent me M&S flowers, unfortunately when I opened the box the stalks hadn’t been kept damp and they were all wilted. They were long stemmed roses and foliage and came with 3 short, purple posy vases ? Very disappointed.”

Helpful Report

Posted 1 year ago

“This is the second time within three weeks I have received sub standard flowers and a sub standard service from M&S. My mothers day flowers arrived no where near the stated time and apparently the deliverer could not find my address. A further bunch of roses were sent - but were not the best quality and some were already showing signs of brown fading and did not last 7 days. Yesterday I received a further bouquet which probably cost a lot of money. ALL of the roses had brown edges, some of the tulips were good - others fully open. I cannot recommend M&S flowers any longer”

Helpful Report

Posted 1 year ago

“It would be a great idea for the driver to deliver to the correct address, as they use satnav I find it hard to believe he/she didn’t get the correct road.”

Helpful Report

Posted 1 year ago

“Ordered flowers for my mum on mother's day and have just found out that her flowers were left in the foyer of my parents sheltered housing Comlpex if it wasn't for somebody bringing them up and asking if they were hers my Mum would not have known as it was a surprise for her the delivery person didn't bother to ring her bell just dumped them in the foyer was sent a photo of them and they were all open and only lasted a week they were not cheap either will never ever buy flowers again from Mark's not impressed one bit shame on you Marks & Spencers”

Helpful Report

Posted 1 year ago

“The flowers I ordered for a friend for her special birthday was delivered with a broken box and no flower feed, also they sent a empty card, after I requested a message”

Helpful Report

Posted 1 year ago

“Recieved a beautiful roses and freesias, no flower fragrance aroma, only a musty smell, this bouquet was a 60th wedding anniversary, not just right M&S”

Helpful Report

Posted 1 year ago

“Ordered flowers for my mum for mother's day. They arrived on time but didn't look fresh, had no flower feed and no packing, after 2 days they shivered and died. Extremely disappointed.”

Helpful Report

Posted 1 year ago

“Wilting badly and about ready to throw out!! Very disappointing”

Helpful Report

Posted 1 year ago

“My daughters sent me a large bouquet for Mother's Day. It was delivered to the wrong address but brought to me by the house occupants. The flowers were wilting and half dead. Most revived after cutting under water but they were mostly dead after a few days. M & S replaced the bouquet which arrived in better condition but the flowers were not fresh. I think they get rid of ageing stock in these bouquets which no-one would buy on sight. Very poor.”

Helpful Report

Posted 1 year ago

“I was waiting on mother's Day for my bouquet and they never arrived. Some lame excuse of not having the exact flowers as described. Apologies from the courier and would I be prepared to have the bouquet a day late but delivered by 12 noon. Being reasonable I said ok. The flowers did not turn up,and now my son has been offered a refund for the missing bouquet. Terrible customer relations. What a let down on the day.”

Helpful Report

Posted 1 year ago

“Bought my mother flowers for Mother’s Day they were half dead and wilted foliage on arrival. I emailed M+S on receiving and heard nothing however 5 days later looking at the dead flowers I felt I needed to contact them as the bouquet wasn’t cheap. In their defence their customer service was excellent however I think M+S need to look at their supplier. Sadly I wouldn’t use you again.”

Helpful Report

Posted 1 year ago

“The flowers, (Cottage Garden Floral Bouquet), wilted a few days after arriving.”

Helpful Report

Posted 1 year ago

“I ordered flowers for Mother’s Day but to be delivered on the 17th March The flowers arrived while I was with my mum who is 90 years old I opened the box which was squashed one end, the flowers which were supposed to be pale lilac roses were brown wilted and crispy they were not fit to try to put in water I called customer services who blamed it on the courier company Yodel I was offered £10.00 e voucher but I said that was not good enough and I was asked to send photos which I have. I had a reply which said it will take 48 hours for a reply Now each email they send discussing this takes a further 48 hours each time I reply. The emails are written poorly and have a American feel to them, very weird the person signs off ‘Have a nice day’ Communication is really poor no apology and although I have used them for years I will not use again.”

Helpful Report

Posted 1 year ago

“I’ve ordered some flowers for mothers day to gift my mum on the day. When they arrived they were all dried and squashed up. I felt ashamed giving her dead flowers. They didn’t even look the same as they did on the picture. I thought I ordered some beautiful pink and red roses and flowers and I’ve received some dead flowers. Last year we’ve also ordered a birthday cake and it has been given to someone else on the day. Such a shame cause it’s always on special occasions they mess up on.”

Helpful Report

Posted 1 year ago

“I received a delivery of flowers on Mother’s Day that like many others were half dead. I contacted the customer service dept which kept cutting off the call 5 times. Emailed the next day and got a response 48 hours later asking me whether we wanted a refund or a replacement. I responded that they should at least be offering both. Now got an offer of a refund and a £5 e voucher. Probably doesn’t even cover my telephone costs. Marks and Spencer how the mighty have fallen. Very poor customer service”

Helpful Report

Posted 1 year ago

“Just recived some flowers from marks and Spencer’s from a friend and did not have the heart to tell her the state they arrived.flowers all dried out ,and all the leaves broken and squashed ,they where not wrapped or in any water just laid in cardboard box.It’s upsetting to think that kindhearted people spend a lot of money not every realising the disappointing flowers that there loved ones have recieved.Do not send flowers from marks and Spencer’s.”

Helpful Report

Posted 1 year ago

“DONT USE THE FLOWERS ARE DEAD WHEN THEY ARRIVE”

Helpful Report

Posted 1 year ago

“Mothers Day flowers. Looking at all the reviews Marks and Spencer need to overhaul their online service. Dead roses and such a disappointment for a mother and the child who ordered and spent such alot of money. Shame on your company. Ask yourselves if you would like your relative to receive dead flowers. If the flowers would not be acceptable in store for sale, don't send them out for online orders”

Helpful Report

Posted 1 year ago

“mothers day flowers all dead! My son spent a lot of money and not one rose was in good order. One star is too good. Going to email them - anyone want to bet whether they reply!!!”

Helpful Report

Posted 1 year ago

“I ordered flowers for delivery for Thursday 17th March ( not for Mothers Day ) . I was sent a photo by delivery showing a broken box supposedly delivered Friday 19th to the outside of a block of flats . The deliverer never tried the buzzer to go into building or to the flats to find the flat . You have this recorded as I informed customer service on Friday after going through an unreasonable hike round website to find contacts for customer service . The flowers were never found . Marks and Spencer’s sent replacement for delivery today - just had a photo showing these also not delivered to the flat but left outside the block of flats . The buzzer was never pressed . These are elderly disabled people . The instruction was specifically to go to the flat doors I love marks and Spencer’s flowers but I won’t be sending them to anyone again until they change their delivery company .”

Helpful Report

Posted 1 year ago

Marks & Spencer is rated 2.1 based on 1,183 reviews