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Marks & Spencer Reviews

2.1 Rating 1,218 Reviews
25 %
of reviewers recommend Marks & Spencer
Company Reviews Questions Metrics
2.1
Based on 1,218 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Lynne Robinson
Verified Reviewer
“I have only ordered twice on line and the first item didn't arrive on date stated .I was told byou lady at desk it was unusual so tried a second time ticking the box for next day delivery at store if your choice to then receive an email saying delivery is a further week away .very poor service especially when you request payment first to order but then say you wait several days for payment to be returned .I have been dissapointed for some time over the quality of clothes in store but have decided I will not shop again ever .standards have dropped so much far to expensive for poor quality goods”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“My trousers. Why is it that their trousers are a hit and miss affair? I buy trousers at a certain waist and leg length. The chances of any two pairs being the same leg length are nigh on nil, even though the label says they are. It is the same with pullovers. Arm lengths are ludicrously too long, always. Females too that I know complain about the same thing and will not shop there anymore. If anyone from that company is reading this why is it that you have never ever learned why it is your clothes sales give you financial issues? Why has M&S never ever brought themselves up to date with fashion and pricing in their clothing lines? Oh well. Just thought I would have my say.”
Helpful Report
Posted 7 years ago
Carol Barnett
Unverified Reviewer
“Web site very poor. Quality of clothing appalling. I am the only sort of customer they should be aiming at, I.e. Someone who remembers when the clothing was good quality, and well priced. I believe Marks and Spencer will only sell food within the next ten years as they simply cannot get the clothes right. I am also a share holder who can't sell her shares for what she paid for them!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Why do Marks and Spencer never have the full range of school uniform in store? Every year(along with many other people) I need to buy new uniform but every year, (unless I preorder on line) they never have the sizes I need. Isn't it common sense to get a large restock in before the new school year after all the demand will be high!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I'm tall. I needed some smart black trousers in a size 14L for a job interview. I ordered some online but the style didn't suit me. When I went into my local store (Tunbridge Wells) to try on some alternatives they didn't have any in 14L in ANY style. They had at least 5 14 short or and 14 reg in every style. No wonder all their customers are little old ladies!”
Helpful Report
Posted 7 years ago
Hazel Broadbent
Unverified Reviewer
“I took something back as it didn't fit and the girl gave me money & a credit voucher. As I had only taken one thing back out of 5 purchases I couldn't understand why the return money didn't go on my M&S card. She tried to explain but couldn't when an older lady came over to help her, she was instantly dismissive and curt with her. I did ask the older lady later to explain it to me and she did, and I then understood. My sister and I found the whole thing unacceptable and said so... Won't shop again at M&S in Bradford”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I bought 2 sofa's and they shed feathers from the start. Very difficult to contact customer service After two replacement arm pads and a visit from an assessor They arranged to take the order back. I was left out of pocket and sitting on deck chairs till I could order a new suite. Worst customer service experience I have ever had”
Helpful Report
Posted 7 years ago
Victor
Verified Reviewer
“My Rib eye steaks 4 £30. Very Poor. Bought on line before Christmas”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Do not buy,every change you make about your or if you buy another car there is administration fee(penalty)of 25£”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Shabby service. Very disappointed for m and s. Moved to LV as soon as possible.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Marks & Spencer is rated 2.1 based on 1,218 reviews
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