MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,335 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,335 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant insurance, breakdown cover, reasonably priced, helpful lady on the phone. Changed my address this year and had no problems updating my details”

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Posted 7 years ago

“Was sent my renewal, as per usual went online and found it cheaper with the same insurer. Then went to buy and the site crashed. Called the online number - this is when it got worse ! Customer service rubbish asked another 101 question even though they have had all my details for years. Was then told my quote would be £35 dearer. Not impressed. Went back online to another site and bought same policy cheaper. Mce need to get there act together.”

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Posted 7 years ago

“You do what you do at the price”

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Posted 7 years ago

“Very quick & easy process, mail with documents through in no time. Excellent all round 😀”

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Posted 7 years ago

“Really competitive pricing and very helpful over the phone, answered all queires promptly”

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Posted 7 years ago

“To be honest,i cant understand why you would charge admin fee's even though i have been with you a few years.Where's the customer loyalty. I still havnt recieved my documents. Making a phone call lasts nearly a hour. Its very off putting.I can understand you guys are busy but as a customer i feel your service is starting to slip below par,which is a shame because when i do manage to get through the staff are always polite and helpful.”

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Posted 7 years ago

“I have been with MCE for a few years now and am happy with the service and the price also happy to see you support the Ulster grand prix.”

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Posted 7 years ago

“Professional”

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Posted 7 years ago

“I am over the moon with the way you treated me on Friday, having not ridden for several years as I had other interest that took up my time, when I appoached my original Ins Co. (ie :- Carole nash) They said that I was too old to ride the bike that I have owned 17 years. Yet you accepted me without hesitation. After feeling so affended by C.N. attitude. I was so grateful to be accepted by yourselves. Many Thanks.”

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Posted 7 years ago

“Asking me for a review on your customer service, not a good idea. I sent a message asking for important information 2 days ago and I'm yet to receive a reply. That despite the message after I sent it saying they'd get back to me within the hour. I think it's safe to say that cheaper isn't always better. They'll get a year out of me but that's it.”

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Posted 7 years ago

“Very easy to arrange, person I spoke to was very helpful, but lets be honest you only really know how good an insurance company is, (when you make a claim). thankfully I have never had to do that, lets hope they are as good at that as everything so far.”

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Posted 7 years ago

“painless swop for old to new bike, efficient operators on the phone that deal quickly with issues - very happy with service hence 4th year with MCE !”

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Posted 7 years ago

“Representative treated the client as a new customer instead of an existing client. He operated in a similar fashion to a robot and could not answer basic questions. Training (not retraining) is required of your personnel. Questions remain unanswered.”

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Posted 7 years ago

“i received a very competetive quote and was able to renew my policy quickly and easily.”

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Posted 7 years ago

“Price was acceptable. Excess is ridiculous. Phone lines are extremely slow.”

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Posted 7 years ago

“The price of the quote was excellent”

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Posted 7 years ago

“I just bought this insurance for my bike. The price was excellent. I can not say anything else since I actually didn't make an claim.”

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Posted 7 years ago

“Fast efficient and good price this year. What more needs to be said.”

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Posted 7 years ago

“Good value insurance, very pleased with purchase except it took several phone calls to eventually get Policy documents over 3 weeks!!! (Portal issues)”

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Posted 7 years ago

“Spending 45 min on the phone, with 13 min on hold at the first call, is simply unacceptable. Once I talked to a person the service was good, but background noise from others in the office made it difficult to understand at times. Good price and good cover!”

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Posted 7 years ago

MCE Insurance is rated 4.0 based on 5,335 reviews