MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

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“Very good price and very good policy cover... access too high though..”

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Posted 4 years ago

“easy to use site good value for money”

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Posted 4 years ago

“new to mce no problems”

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Posted 4 years ago

“happy as always with mce”

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Posted 4 years ago

“It was fairly straight forward, got a quote in minutes. Done and dusted 10 mins. Lovely Job.”

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Posted 4 years ago

“Good this time but had an accident Clam open for over a year and nearly had to go to court for 3000 grand and the only thing I got from mce was we've lost your side of the statement”

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Posted 4 years ago

“My second year with MCE. More expensive than some quotes, but with everything included it works out cheaper in the long run.”

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Posted 4 years ago

“I wish I could leave less than 1 star. Tried calling MCE to chat about my renewal, waited 45 minutes on hold. decided to do live chat, was told I needed to talk to them about my policy & they would call back within the day (that never happened) done live chat the next day & was told I would get a call back within 72 hours (that never happened) tried calling them again 1 hour on hold and never got through. live chat again today, Aisa answered “said how can I help” I wrote it all down and nothing, she did not reply at all.”

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Posted 4 years ago

“Excellent insurance company would highly recommend to everyone”

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Posted 4 years ago

“Excellent service and excellent prices Thank you”

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Posted 4 years ago

“Bought on line ok. Have now tried 5 times to get through to a sales advisor to sort out a couple of queries. Each time waited 15 minutes before giving up . Tried e mail and still no reply 2 days later. Cheap comprehensive cover but shocking customer service. Don’t buy unless you are certain of all the questions online. Live chat not too bad but can’t answer questions.”

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Posted 4 years ago

“Went with MCE after my previous bike insurance went from £150 to just shy of £300 pounds (despite not claiming and using less mileage due to lock down.) Printed off hard copies of the policy and realised that I hadn't declared commuting (I work for the NHS). Phoned up and explained what I had done (or not done!!). Expecting to have to pay for the the commute but they wavered it!! Realy made my day. I think this might be the beginning of a beautiful relationship🤔 Regards”

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Posted 4 years ago

“Very professional and easy to understand with no secret sales spiel Very informative regarding accident line with Tele phone number Competitive price and simply to use I like they included insurance re equipment standard”

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Posted 4 years ago

“very good quote with breakdown cover as well, could not beat.”

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Posted 4 years ago

“Contacted customer service about a query on my insurance policy very helpful sorted out straight away cheers to all the team.”

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Posted 4 years ago

“Really good competitive price. Activated on time and documents emailed almost immediately Thank you”

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Posted 4 years ago

“Still waiting for my insurance documents.”

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Posted 4 years ago

“Good customer service with a great price”

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Posted 4 years ago

“Yesterday was easily the worst experience I've had with an insurance company in 12 years of having insurance. It was time to renew my policy and having looked around MCE were the cheapest. Deciding to go ahead with them again I went to the email they sent me about my renewal and followed the link. Annoyingly, even though I'm an existing customer I had to re-enter all my details to get a renewal quote (FYI my date of birth hasn't changed, you can use the one on my existing policy). Got through to the payment section where my payment was declined. Thought it was an issue with my account for some reason so tried another one and it was declined again. There was a phone number to call to make the payment over the phone so I rang it. Two hours of being on hold later the line goes dead. Turns out my phone provider has an alert to warn me when I'm exceeding a monthly cap. Just found out that the number I was calling to give MCE my money was charging me 30p a minute for two hours! Went onto their site and found another number to call which wasn't charging me an obscene amount and waited another hour and a half to speak to someone. Had to go through the whole renewal process again providing all my details. Ended up at the same price as before and was told that despite my 3.5 hours of holding and £40 phone bill they'd already applied the maximum discount they could (ie the same price as my online quote). I've now just seen that one of my attempts to pay online did in fact go through, which means I've now paid twice. Just bracing myself emotionally before having to spend the next three hours on hold to get my refund sorted. I have insurance because it’s a legal requirement, not because I ever hope to use it. MCE were cheaper than the rest so I went with them again just to satisfy the legal obligation of having insurance at the lowest price. I've never thought about this before, but if something were to happen I'm really worried about having to deal with them.”

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Posted 4 years ago

“Because , made a great service, fantastic attention, respect me and help me many time. Thanks for all yours services.”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews