MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with the service Very fast and and where happy with the price 5 star serviceThanks leigh”

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Posted 3 years ago

“Wow they really want to let you talk about customer service??? Rip off merchants this company stating they couldn't take payments via direct debit and say continuous payments were failing as funds weren't available when there was money sat there..funnily enough when there was 30 quid on top they were able to take the payment no problem at all.. customer service was like groundhog day where you can't speak to anyone about your issue with mce but they'd be happy to take the payment plus 30 quid....customer resolution team were going to ring me back to sort within 72 hours but then 12 hours later mce took the full payment anyway including the extra 30 quid...fuming and very lucky there isn't a local office”

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Posted 3 years ago

“Avoid absolute cow boys wouldn't bother going cheaper as with these its not better just pay a little more and go with a better company as these are just rip off. Their customer service is useless...”

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Posted 3 years ago

“I cancelled my policy due to me not using the vehicle the guy from the office was rude when asking why Icancelled and now they won't acknowledge me to get my proof of no claims, NOT GOOD”

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Posted 3 years ago

“If your reading this you have already suffered enough. To start with totally clueless when taking your money, which by chance is the only time you'll speak to someone. I had the wrong policy details and they had to be changed, I had a claim and that was fraught with errors and didn't speed up the whole process at all. Dont shop here.”

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Posted 3 years ago

“How this company has 4* is beyond me ive had nothing but trouble with it, can never get in touch with anyone decided to cancel after paying full payment due to being so poor in cusromer service to be stung with £75 cancellation fee on top of only being allowed 25% of premium returned. Even after all that the new company im isured with was still cheaper and much better to deal with.”

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Posted 3 years ago

“Caller that reminded me of renewal date was nice enough. I called back a day later to renew. Call answered in within 10 min. Lady sounded bored as anything, monotone and fed up but did the job and renewed the policy, sligh9cheaper than last year. Job done, no problems, no thrills!”

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Posted 3 years ago

“Disgrace caused me nothing but head ache they never answer the phone to you unless ur making a payment all the operators and rude snotty and don’t have a clue ? MCE insurance don’t accept responsibility for anything even when there’s an error on there part would encourage anyone to buy a bus pass before taking car insurance out with them biggest mistake and what a waste of £1900”

Helpful Report

Posted 3 years ago

“Terrible financial practices by this company. Presumably because they get away with it so often, they have made it standard practice to be as dishonest as possible. The Financial Conduct Authority are aware of MCE and its 'mistakes' and 'oversights' with customers so contact the Financial Ombudsman immediately if you have any problems with MCE.”

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Posted 3 years ago

“Even one star it’s way too much for them, scam all the way when you need them they screw over , even if I have to pay £1000 more won’t use them anymore. STAY WELL AWAY PEOPLE”

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Posted 3 years ago

“Despite having needed car insurance for 24 years, I only got into motorcycling last summer. The cheapest quote was MCE and yes I should’ve checked their reviews first. After exactly 6 months of my 1 year policy, I sold the bike in question. A week or so later, I emailed MCE asking to cancel the policy and refund the unused portion. Although I expected to pay some sort of admin fee (let’s be honest, insurance companies in general will try and screw you for every last penny), I was somewhat shocked that MCE outright refused. They said “there will be no refund due on this policy, anything over 6 months on cover there is no refund”. To be clear, there was five total months - plus most of a sixth - left to run. I think this is appalling, and would urge anyone considering using MCE due to them being a bit cheaper to seriously reconsider and use a reputable company instead.”

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Posted 3 years ago

“Total waste of time and effort. Call centre in in some foreign climb, they have no grasp of life in the UK, or what a shed is. Wanted to charge me over £90 to change a bike in the last 6 weeks of the policy. Have no grasp of trying to help folks in dire need due to COVID. My advise is steer well clear, there are better providers out there who do care about you as a person, these guys don’t give a toss evidently.”

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Posted 3 years ago

“Yes I'm happy”

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Posted 3 years ago

“This company is rubbish, falls with my bike, they didn't give me any assistance, it was a terrible headache, then they gave me a spare bike, this bike was defective, it took 10 days to change the bike, today they sent me a fine from this 2019 bike, saying that if I don’t pay they’ll take me to court, this company was just a problem in my life, after I switched to Zego, I never had a problem again, so if you are looking for decent insurance , go to zego or any other, because this one is garbage. Telephone service It is a disgrace, and the service is terrible, just to charge the monthly fee they are excellent, in short, do not fall for this company you will regret it”

Helpful Report

Posted 3 years ago

“Charged me £30 when my debit card was renewed. Shocking. That was more than my monthly premium. Not my fault. Terrible.”

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Posted 3 years ago

“Easy to renew and a good price”

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Posted 3 years ago

“Not even worth 1 star.. AVOID AVOID AVOID! They look like the cheapest insurance until they com you £30 a month for ‘missing your payment’ when they haven’t tried taking it! Disgusting. My cousin called up to make sure this issue was sorted last month they knocked the monthly price down as an apology and promised him it was sorted and they would take it out on the 15th as normal. He got an email last night 14th saying they couldn’t take payment and he has another £30 fine. Customer service are a joke nobody seems to know what is going on when you FINALLY get through!”

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Posted 3 years ago

“Utterly dismal service - impossible to get through to. I regret taking out a policy with these guys. ZERO customer service. I am trying to cancel it and get a refund it's so bad - but the problem is it's impossible to get through to them. It's almost like having no insurance.”

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Posted 3 years ago

“Police say don't use this company Don't use this company they use to say they couldn't take the payment from my account when it was defiantly in there then say i have to ring up and pay plus the £30 late fee for not fault of my own no ofter company i pay bills to have problems taking payments this is the only one i have been stoped by police just doing checks a couple of time and a couple of them are bikers themselves and they have advised me to swap insurance as soon as i can because this company is known to be bad they said the amount of people they have come across thats had problems with them us unreal saying they just cancel insurance policies an don't make people aware and they don't pay out and when they do it takes months they told me to look at the reviews and all i can say is they was right i've had nothing but problems with them even they said its one company that shouldn't be running and i agree”

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Posted 3 years ago

“Bike got his by a van when parked. Palmed me off to a third party insurance company to process the claim. I chased them up, palmed me off to another "partner insurer" who was just a no win no fee claim service who take 25% of your claim!!! Still no money seen for bike repairs 4 months after claim. DO NOT TOUCH THIS COMPANY. THEY ARE TERRIBLE”

Helpful Report

Posted 3 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews