MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the service i got was very good, The person i dealt with very good and pleasant with me the price was brilliant NO one could get any way near to MCE,”

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Posted 7 years ago

“good cover reasonable price so far. Lets hope there are no hidden extras or bomb shells”

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Posted 7 years ago

“After 1 hour i renewed my insurance, and payed via phone, HSBC called me to ask if i subscribe for Amazon prime, i didn't, the details of my debit card was "cloned". The last payment before the insurance was 3 days before. I don't have any legal proof to point the finger against mce, but obviously a massive suspect. Nightmare experience.”

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Posted 7 years ago

“Including track, European and helmet and leather insurance”

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Posted 7 years ago

“Great value and efficient service. Very refreshing!”

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Posted 7 years ago

“I moved into a new apartment without an indoor parking in May 2016 and I asked for an extension of my insurance - to cover for theft. I asked explicitly over the phone whether I will be covered as of that day and MCE confirmed that. Within 48 hours my motorcycle got stolen, police had footage of the thieves from 3 CCTV cameras, the thieves were arrested, the motorcycle recovered - non repairable - and MCE started making all sorts of claims, not to pay. First claim was that I was not insured because the starting date was one day after my motorcycle got stolen. I rejected that and asked for the recorded phone call which they did not provide and after I was chasing them for some time they admitted I was right. Then MCE said I should undergo investigation since the motorcycle was stolen suspiciously close to the day I extended my insurance (reminder the thieves were in police custody). I underwent a 2 hours interrogation at home by Examworks, the company that MCE outsources all the investigations to. They then delayed the payment as they were claiming they were waiting for the police report that got stolen and although I provided them even the names of the police officers that had the CCTV and the officer that was calling me to inform me of the status of the trial of the thief, it was not enough. I waited for around 8 months until I said I will contact a lawyer. Nothing happened they ignored me. At around 10-11 months (I had already lost hope) i contacted them again and they told me that i am not covered since i was insured the day after my motorcycle was stolen. I told them to go again through the recorded phone calls. I followed the normal process of filing an official complaint with the aim of contacting the ombudsman as a second step. That is when they finally started doing some work and I received my money after almost one year a more than 20-30 phone calls (endless hours of waiting to speak to someone), numerous emails, document gathering, interrogation at home etc etc... Good luck if you are insured with MCE...”

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Posted 7 years ago

“Very good and friendly Team”

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Posted 7 years ago

“In the end I got the cheapest insurance I could find... but the hassle I went thru. Never again. Spent over 45 min on the phone being transferred from one person who is "definitely going to help me" to another who " will know exactly what to do". Terrible customer service over the phone. It send shivers down my spine when I think about what I will have to go thru if I get into accident. Avoid if you can. I will.”

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Posted 7 years ago

“Very simple to use, no hassle at all, great price. At first I wasn't sure where to send the required documents, but I sent them to their email address and they added them to my account.”

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Posted 7 years ago

“Ease of use, online portal, easy way, good customer service and also services they provided as included extras.”

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Posted 7 years ago

“good price and cover”

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Posted 7 years ago

“Arranged breakdown recovery of my bike sunday morning very quick and efficient.”

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Posted 7 years ago

“Easy to get quotation, great prices and have not been bombarded with telephone calls”

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Posted 7 years ago

“Renwal quote was very high. Compare the Market beat it.by £60,with a lower excess.”

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Posted 7 years ago

“It ceep then other insurance and it easy to made thanks”

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Posted 7 years ago

“If You expect professionalism and high quality customer service - stay away. They will treat You rubbish. Still the cheapest option on the market though. 1. They didn't charge me for my first installment explaining it's a system fault and I need to pay manually. I couldn't because they don't give You any account number for payments, it can be done through their representative on the phone. 2. They didn't charge the second installment either and I forgot to call them again. After few weeks my policy was cancelled and they didn't inform me. Obviously they will tell You they sent notifications, but in my case I didn't receive a thing. 3. When I found out my policy is cancelled I tried to buy a new one via phone, they proposed me twice the price.”

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Posted 7 years ago

“got everything on line, quick and easy,”

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Posted 7 years ago

“The policy was good and the price was great”

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Posted 7 years ago

“Eventually got reasonable value insurance with a reputable company”

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Posted 7 years ago

“the price and the ease of renewing”

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Posted 7 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews