MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

Questions

Metrics

4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

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“Great company to deal with so easy online and staff knowledge a pleasure to deal with”

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Posted 3 years ago

“It was quick and easy 100% the way it should be these days”

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Posted 3 years ago

“all service works excellent”

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Posted 3 years ago

“The actual insurance service provided was excellent. However, dealing with the representative on the phone was very, very difficult. The lady I was speaking to had a very strong accent which was complicated by a very poor signal at her end which distorted her speech further. MCE need to invest in higher quality telephones for their staff.”

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Posted 3 years ago

“""”

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Posted 3 years ago

“All good thank you”

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Posted 3 years ago

“When I called the lady couldn’t understand my English I had to repeat my self a number of times sorry but why do employe people that can’t understand English they talk like a bloody robot”

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Posted 3 years ago

“I had a good experience yesterday of renewing my motorcycle insurance policy for twelve months. My phone call was answered within ten minutes by a very thorough man who confirmed the very fair premium previously emailed to me, and we concluded the arrangement promptly. MCE has treated me well, and I would recommend them to my fellow bikers.”

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Posted 3 years ago

“telephone call waited for over 35 minutes (two different calls as I have to work), finally got through to a call assistant who said they could not complete the task of simple renewal (to a quote I had received on an email. Gave up on Phone comms, and tried on internet, but could not access the quote I had been given, had to go through the entire process again, and then got a quote higher than the previously received quote, and could not get the system to match it. Out of time due to concurrent work pressures I conceded tot he marginally higher quote as I was now behind with all work in my day job. Really poor system set-up and inadequate staffing. Internet portal designers should look at other vendors and up their game. MCE are losing revenue and customers due to the above. Sad to see.”

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Posted 3 years ago

“Easily navigated, good price , good extras added on ,”

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Posted 3 years ago

“Cool good service”

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Posted 3 years ago

“Cool good service”

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Posted 3 years ago

“The buying experience is absolutely fine. Only real test is when claiming, I don't want to do that though. 👍”

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Posted 3 years ago

“I got what it said on the tin, polite and prompt service not hard sale. Thanks”

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Posted 3 years ago

“Nice company logo”

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Posted 3 years ago

“It was good to be able to sort out the insurance by phone. Often easier person to person. Good rate and very straightforward”

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Posted 3 years ago

“Great service pitty it took 2hrs to get a simple renewal”

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Posted 3 years ago

“Great service pitty it took 2hrs to get a simple renewal”

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Posted 3 years ago

“I went to renew my motorbike insurance with MCE as I have done for the last few years. My experience with the customer care team was unpleasant to say the least 'do you want this insurance or not attitude'”

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Posted 3 years ago

“Infuriating. Spent over a week trying to get through on the phone. Endless hours waiting on hold and getting cut off. I just want to renew - but I have questions and I need to talk to someone. You have made this customer cry. Do you care? I doubt it. You have wasted so much of my time. Will you contact me? No, of course you won't.”

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Posted 3 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews