MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they charged me more than the quote never got a refund had some 17 year old dork on the end of the phone telling me one thing then emailing documents saying something completely different don't trust them don't go near them and for gods sake don't give them your bank details”

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Posted 6 years ago

“Good staff”

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Posted 6 years ago

“I recently had my motorbike stolen form my gated front drive, although I had secured my bike with an Oxford chain on the back wheel and a combination lock and chain on the front wheel they are repudiating my claim as the steering lock fitted to the bike was not set correctly. I feel this is a grossly unfair company to deal with and would advise anybody thinking of insuring their bike through them to think twice. They will happily take your premiums but when it comes to you making a claim they will try every technicality they can find to not pay you out.”

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Posted 6 years ago

“MCE are amazing! What an excellent quote I got! Super happy with them. I got a great deal. One person totally made my day and that was David Halliday. What an asset to your company he is. After a few calls from several other insurance providers; which can get quite stressful in its own right, it was so refreshing to speak to someone who took time to go through my application with care and patience. I didn’t feel rushed at all which is usually the case with insurance companies. He provided me with a quote with/without car extras, I never had my bank card to hand, I had to do a transfer whilst on the phone and he was just really patient with me. Thank you David, I was having a stressful time looking for quotes and you made it so much easier for me.”

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Posted 6 years ago

“Why can't you get your customer reception sorted and answer the b...y phones, both sales and claims totally out of sync with today's customer service I've a quotation to purchase and can't pay because you don't care about your customers”

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Posted 6 years ago

“Adam at MCE was very helpful! He went out of his way to ensure i got the best deal. He contacted the appropriate teams (After care team) internally to save me time. Good work! Thank you.”

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Posted 6 years ago

“Ive been with mce now for over 13 years. You guys are great. Always reasonable pricing.”

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Posted 6 years ago

“I had spent 3 hours trying various insurance companies and brokers, Kelly of MCE was a refreshing change who actually answered my questions and provided me with all the information I needed to make an informed decision. I will certaining be using MCE again in the future. Thanks for your help Kelly.”

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Posted 6 years ago

“After two attempts to call to renew i was then told to go online its fsster total joke will not use again”

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Posted 6 years ago

“Kerry was very helpful and friendly person and professional”

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Posted 6 years ago

“Was very friendly and gave me a call after I asked them to on the live chat and it all went smoothly no complaints or anything.”

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Posted 6 years ago

“I spoke to a woman called Kerry this week and I don't think I've come across someone more helpfully. Customer service skills second to none. Lots of good advice about the best ways to insure a brand new bike and the pros/cons of new/second hand(without having to sit on hold at all) If this is the level of service that mce provides I can see many happy years of my custom !!!!!”

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Posted 6 years ago

“Thanks very much to Kerry for helping me out wos very polite an helpful”

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Posted 6 years ago

“Dealt with Charlotte Fordham on the 5/4/18 at 7:50 and she was a star.. Great communication skills and was able to resolve an issue that someone else was unable to do .. thanks a million”

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Posted 6 years ago

“Good with infomation made everything clear and help in the best way”

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Posted 6 years ago

“Tested my online quote with a telephone quote. My online quote was for 16 days before my renewal and MCE estimated £379.59. The telephone quote was for 4 days before my renewal and MCE estimated £414.00. They charge more for just in time renewals. Watch out peeps they're all the same, can't give you an honest quote whatsoever!!!”

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Posted 6 years ago

“Quick easy simple”

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Posted 6 years ago

“I cant believe every review is five star, not even John Lewis are that good. Why at renewal do they have to waste your time going though all the information about you they already have. every other insurance company/ Broker i have dealt with just ask if there have been any changes since last year. dealing with MCE is thirty minutes of my life i will never get back. dont expect review will appear as is not five star”

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Posted 6 years ago

“Ask for proof of no claims bonus & they refused to send them to me. Complained to customer services but still refused they said they would only give them to me when my insurance was up for renewal”

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Posted 6 years ago

“I’ve had MCE for the last 3 years and I’ve never had any problems with them there always polite on the phone and make things clear I would recommend mce to fellow true bikers not moped riders”

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Posted 6 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews