MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,336 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing but daylight robbery”

Helpful Report

Posted 2 years ago

“Not being able to speak to someone in person is a backwards move. Getting my reg wrong before the policy started and then having to pay £75 to change it is wrong. Cancelling a policy just after one month because it’s cheaper than changing a policy then only getting half the premium back is also wrong. Not happy at all with this”

Helpful Report

Posted 2 years ago

“Seems to get worse every year , last year was done out of a years ncb,as the part of mce I was with went bust . So policy was cancelled with 6 months remaining .and got a fraction back . This year I can no longer take a pillion or ride another bike, as I could the previous year , even though no change on my part . So all in all time to look for an alternative”

Helpful Report

Posted 2 years ago

“Not a company I will ever go to again. Even when you cancel before the policy starts and the day of the 30 day right to cancellation they charge a ridiculous amount. So glad I got out before the policy started.”

Helpful Report

Posted 2 years ago

“Poor customer service. No empathy with any employee. Can't get to talk to anyone. Will let this policy run and never use again”

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Posted 2 years ago

“The online portal is dreadful for making changes; the costs are extortionate and there is no-one that you can talk to about it. There is online and phone support to unlock the account which seems to happen to me a lot. I would never have gone with MCE if I’d known it would be like this. If you only have one bike/don’t need to make changes you’ll probably be okay. The support team that unlock the account are very helpful, but cannot talk about policy/costs/conditions etc.”

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Posted 2 years ago

“MCE insurance my foot they are unregulated scam broker and nearly got me in so deep I couldn't get out. I was losing money faster than imaginable, but thankfully RESUC .ORG were able to come to my rescue I got my losses If you're reading this and considering opening an account with this firm, do yourself a favour and read the reviews first - I couldn't have imagined the consequences without reading. Resuc org I’m highly indebted for the success rate”

Helpful Report

Posted 2 years ago

“DO NOT USE MCE. Bunch of money grabbing #####. Had a 12 month policy with them, canceled it at six months and they said I had no money being refunded. The amount to cancel was exactly the amount that was left on the account even though during the cancellation on the site stated that I wouldn't be charged for it. AVOID AT COST.”

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Posted 2 years ago

“Y send me txt to renew when I paid use 82 on the 25.1.23 can u please tell me today ?”

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Posted 2 years ago

“£3500 for a speed triple. Only took it out as they are the only company to offer me a quote cos obviously 23 year olds don't know how to ride a bike”

Helpful Report

Posted 2 years ago

“The portal would not open when trying to renew my policy. A very frustrating and disappointing experience this year”

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Posted 2 years ago

“The price was good, but I think that the customer experience is absolutely horrific. I only use these because the price is usually better than elsewhere. I had a running with these, earlier last year. My motorbike was involved in an incident at work. I didn't want to involve my motorbike insurance, because macams was dealing with it. None the less, MCE ended up getting involved, the way that I was treat was awful. As with all insurance companies! We do it because we have to. Not because we want to converse with them. Another year, another hike in price.”

Helpful Report

Posted 2 years ago

“Could not renew online. Live Chat was useless. Took ages to renew on the phone. Almost gave up. Will be going with a different provider if not sorted by renewal time.”

Helpful Report

Posted 2 years ago

“I renewed my policy and the money was taken, but no renewal, i phoned up and was made to pay again leaving me with hardly any money until the first payment is sent back, it has been 4 days and i still have no payment back”

Helpful Report

Posted 2 years ago

“Can't update policy over the phone. You make it so difficult to actually speak to someone. The policy will not open on line. Not good enough”

Helpful Report

Posted 2 years ago

“Big price increase, with no explanation. Was not allowed to renew by phone, had to go on terrible web site. Although renewed still cannot access portal or documents. I can only pray the cover is better than the service!”

Helpful Report

Posted 2 years ago

“I am useless on computers and trying to get into my portal was dreadful. In the end I telephoned three times, the first two people I spoke to said I had to do it on line and one even put the phone down. Eventually my partner rang and spoke to Lawrence who was very patient and talked her through getting onto my portal and I was able to complete my insurance. However, I think that there is not enough thought given to people such as me who cannot get on with technology and feel you should consider renewing by telephone. I have written to your Chief Executive Officer in the hopes that something can be done for people left behind.”

Helpful Report

Posted 2 years ago

“Disclaimed policy no chance to get refund for almost a year. The reason for disclaim was "no longer able to offer Bike Insurance" So far they still offering it and still didn't fulfilled their obligations. Stay away from this company!”

Helpful Report

Posted 2 years ago

“My policy with MCE was disclaimed because " they were no longer able to offer Bike insurance", what a nonsense. This company still offers motorbike insurance (and they still sending emails asking to insure motorbike with them) but has not fulfilled it's obligations. Payments of liabilities has been transferred to FSCS and I didn't get refund yet, almost one year now..”