MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,335 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

Questions

Metrics

4.0

Based on 5,335 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Possibly the worse customer service i have ever experienced, been trying for 3 days, over 3 hours on the phone trying to talk to a call centre who do not understand a thing about bikes or insurance. Banging my head against the wall”

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Posted 4 years ago

“Took out new policy online process said card payment decline (unsure why) so checked email and policy gone through ok, checked bank and payment went through ok so website has payment glitch! Don’t try phoning them as never answer, also tried live chat which failed. IT process needs sorting.”

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Posted 4 years ago

“Price was reasonable. Took an age to answer the phone to get refunded my mispayments. I tried to purchase the policy online. However my payment said it couldn’t process despite be directed to my banks security questions, to which i answered. I done this a number of times and got charged 5 times despite it saying it couldn't process. I have been refunded. MCE needs to employ a better IT support team. Questionable service when you come to claim. Just search on facebook. Never again.”

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Posted 4 years ago

“Good price, easy to renew online,no fuss and good value for money. Thank you.”

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Posted 4 years ago

“Good customer service and you have reminding system that is very good I use mace now for last 8 years”

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Posted 4 years ago

“Could not do online was advised to call, no answer in 4 times of calling, lasted over 20 mins each time, online chat asked for call back 3 times no call back asked again the last time after my insurance had run out and advised if no return ill seak alternative insurance promted a responce, realy not good”

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Posted 4 years ago

“Gave me a reat price and good service.”

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Posted 4 years ago

“Quick, easy & great service”

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Posted 4 years ago

“Whilst the phone system is bad, when you eventually get through to customer services they are quite helpful”

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Posted 4 years ago

“Great value policy, I didn’t want to just go for price but value for money. This policy has what I want.”

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Posted 4 years ago

“Generally good service ie: quotes and purchase but only used MCE because of the good price, Bennetts are my preferred insurer but were more expensive. The MCE Android App doesn't work at all so is a waste of time downloading and the emailed documents do not open properly either.”

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Posted 4 years ago

“Was unable to retrieve an earlier quote that I had done,so had to go through the whole episode again,only to get a price that was dearer than the first quote I got. Tried phoning MCE and was told that they don’t haggle,so ended up paying more for the insurance than it should have been. I stuck with MCE through loyalty,but will shop around next time”

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Posted 4 years ago

“Fantastic service, quick and easy. Would highly recommend.”

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Posted 4 years ago

“Please with It on line it easy to do . will have it again next year”

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Posted 4 years ago

“Done it all on line, well pleased with the Quote returning to motorcycling after 10year break, and break down cover included as well Thank you mce.”

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Posted 4 years ago

“Straightforward and painless, and a good price too !”

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Posted 4 years ago

“Same as last reviewer, spent 45 min on hold, got fed up waiting, and eventually managed to fill in details online !! Wanted just to renew as my circumstances haven’t changed, but that would be far too easy wouldn’t it . Spoke to someone on the phone eventually but didn’t help anything, so did it online 🤦‍♂️”

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Posted 4 years ago

“Tried to speak to someone in person but was on hold for 45 minutes.Ended up going on line to insure my bike which was pretty straight forward.”

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Posted 4 years ago

“Talking to fast doing the quote”

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Posted 4 years ago

“Hi thanks for the professional and courteous way you have dealt with my application , The price is very fair for the cover obtained .”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,335 reviews