MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned up to cancel my insurance today, Paid £226 last month for insurance, cancelled today a month later what I receive back £45!!! That's a 80% loss. Feel absolutely violated by the MCE Insurance Rip Off Company.”

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Posted 2 years ago

“Poor customer service they cancelled my policy due to underwrighter going into administration, still no refund 6 weeks later, gave them the benefit of the doubt and took out a new policy with them, they didn't add pillion cover despite being asked to and now want me to pay £89 to rectify their mistake, if policy cancelled I will receive a refund of £14 on a policy I paid £190 for 5 weeks ago after their charges they also charge an admin fee of £72 for any changes which is extortion as often changes are a legal requirement, a bunch of crooks steer clear as it turns out most positive reviews are fake left by staff I will definitely never use them again”

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Posted 2 years ago

“I would like the complaint to be continued and i would like to appeal your decision. The payment due date was the 26th Feb. So in layman's terms i have until at least the close of office hours to pay the instalment. Which i tried to do. So the payment would not be missed. Your terms say "the payment could be taken between 0600 and 0800 on the due day, but may on occasion be taken later that day" Ok so what your saying is, its ok for MCE to take the payment at any time on the due date when it suits them. But its not ok for the customer to pay at any time on the due date. And every other company who i have had dealings with. If the first payment is declined. They will then attempt to take the payment later on that day. Due to the fact some people may not get paid until noon etc. But MCE dont do that do they. You are happy to re apply for the payment on another day once the rip off £30 admin charge has been applied. So it proves you have the ability to re apply for the payment. In my opinion the whole thing stinks. Its not about the £30 rip off admin fee. Its about the fact its designed to rip off and catch out your customers. My wages were in my bank at 0900 that day. I offered to pay the monthly instalment on the due day. But MCE refused to accept the payment without adding the rip off £30 admin fee. I will make it my goal to leave as many reviews on as many review sites. Highlighting this SCAM MCE are running so that other potential customers are fully aware of the SCAM before they sign up with MCE It just highlights the poor customer service and shows that MCE see customers as cash cows to try and screw as much money as they can out of. At the end of the day the payment date was 26th Feb. I offered to pay the instalment on the 26th Feb. MCE would not take the payment unless i paid the rip off admin fee. Your terms in basic English say "its ok for MCE to decide what time they take the payment, but the customer has no choice" Like it or lump it the computer says NO as the old saying goes and screw the customer. Iam just grateful and pray to God i never ever have the misfortune to have to make a claim on my insurance. Because i didnt dot the "i" in my name Justin would probably invalidate the insurance.”

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Posted 2 years ago

“Good customer experience”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Nowadays most things seam a battle to get anything done,this was relatively easy.keep it up !”

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Posted 2 years ago

“great service on line, so easy, but when i had a question about upgrading to national breakdown had a lot of trouble getting the person to understand what i was requesting EVEN after giving the woman my reference number from on line had to go through every detail that was inputed on line again only to find out it was exactly the same upgrade that was on the computer in the first place and not thinking it wouldnt be as much as the £52.52, but got there in the end even tho a quick answer would be to say, Yea, it is going to cost afurther £52.52”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Best price by far on my 1250 GS, quick problem free transaction very happy.”

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Posted 2 years ago

“Qzick and easy service”

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Posted 2 years ago

“Really easy service and with the add ons of complimentary break down is a bonus! Cannot fault MCE at all so far”

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Posted 2 years ago

“I am pleasantly surprised how cheap my bike insurance is. MCE gave me the best price. I did everything online which makes insuring a vehicle so much easier.”

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Posted 2 years ago

“Staff was very helpful and best price”

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Posted 2 years ago

“super attentive, they gave me all the support so far.”

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Posted 2 years ago

“Friendly and helpful service 👍”

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Posted 2 years ago

“Mce provided a competitive quote this time, previous experience tells me however that when you change bike if their quote is not competitive you lose what you paid in premium- there is no refund !”

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Posted 2 years ago

“Terrible trouble paying online and the chat bot person 'PJ' closed the chat when I challenged why they kept asking me questions I had already answered. It was very poor customer service.”

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Posted 2 years ago

“MCE Insurance gave me a good quote and made the whole process very simple. Plenty of free 'add ons' with the policy, so would recommend them.”

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Posted 2 years ago

“All ok, price good service fine, had to chase a copy of policy, emailed it to me, so have printed it off, all fine, 👍😊 thank you.”

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Posted 2 years ago

“Very good service great value customer service was quite quick aswell,only complaint was don't have access to a printer so can't print policy asked customer service and they say its only done digitally...mmmmm.”

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Posted 2 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews