MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,335 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,335 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service with a great price”

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Posted 4 years ago

“Yesterday was easily the worst experience I've had with an insurance company in 12 years of having insurance. It was time to renew my policy and having looked around MCE were the cheapest. Deciding to go ahead with them again I went to the email they sent me about my renewal and followed the link. Annoyingly, even though I'm an existing customer I had to re-enter all my details to get a renewal quote (FYI my date of birth hasn't changed, you can use the one on my existing policy). Got through to the payment section where my payment was declined. Thought it was an issue with my account for some reason so tried another one and it was declined again. There was a phone number to call to make the payment over the phone so I rang it. Two hours of being on hold later the line goes dead. Turns out my phone provider has an alert to warn me when I'm exceeding a monthly cap. Just found out that the number I was calling to give MCE my money was charging me 30p a minute for two hours! Went onto their site and found another number to call which wasn't charging me an obscene amount and waited another hour and a half to speak to someone. Had to go through the whole renewal process again providing all my details. Ended up at the same price as before and was told that despite my 3.5 hours of holding and £40 phone bill they'd already applied the maximum discount they could (ie the same price as my online quote). I've now just seen that one of my attempts to pay online did in fact go through, which means I've now paid twice. Just bracing myself emotionally before having to spend the next three hours on hold to get my refund sorted. I have insurance because it’s a legal requirement, not because I ever hope to use it. MCE were cheaper than the rest so I went with them again just to satisfy the legal obligation of having insurance at the lowest price. I've never thought about this before, but if something were to happen I'm really worried about having to deal with them.”

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Posted 4 years ago

“Because , made a great service, fantastic attention, respect me and help me many time. Thanks for all yours services.”

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Posted 4 years ago

“Excellent Service that was extremely market competitive.”

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Posted 4 years ago

“Cheapest insurance around that covers everything! Been with MCE for the last 7 years and wouldn't change, renewals are super easy and if I ever have a problem, customer service are more helpful than most.”

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Posted 4 years ago

“They were the cheapest I could find.... but then the cheapest is not always the best. However, in my first year I broke down in Spain, they put me up in a guest house and flew me home two days later, with the bike following in about 3 weeks. My premium didn’t go up.. No complaints..”

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Posted 4 years ago

“Insurance is insurance really but the ease of renewing makes it so simple, all my details were there to hand and the gentleman who dealt with me was engaging and funny, we had a laugh as we went through everything , which was nice during these tricky times, very happy, thank you.”

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Posted 4 years ago

“IT didn't take too long with the questions and got a good quote that was worth the money .”

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Posted 4 years ago

“Excellent service quick and easy”

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Posted 4 years ago

“Excellent service I Always insure my bike with MCE 👍👍🏍️”

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Posted 4 years ago

“Good price and easy to insure, could have done with European cover, but as I probably won’t be going abroad in the near future, currently not an issue”

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Posted 4 years ago

“unable to access policy documents online...3 phone calls to the call centre - on hold for over 30 minutes each time and a very u helpful call handler who simply wanted to get me off the phone - put me into another call queue - I am still on hold as I write!!”

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Posted 4 years ago

“Excellent service and a great price , would recommend to anyone check them out 1st for a quote 👍👍👍”

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Posted 4 years ago

“MCE provided me with by far the cheapest quote for my motorcycle insurance, which I’m very, very pleased with. MCE Customer Service is yet to be experienced and I cannot comment on this area of their business. Hoping I never have to as it’ll mean I’ve had an unplanned and unfortunate incident! Please note this 5 star review has been given on price only.”

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Posted 4 years ago

“This is my 2nd year with MCE and I got a cheaper policy, the process was so easy to buy on line via a comparison site compared to buying direct from MCE”

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Posted 4 years ago

“I renewed with you online for a 3rd year as when trying to discuss my renewal on the phone the price could not be matched to the one online or was anywhere even close. The lady on the phone was slightly rude and even tried to accuse me of cutting corners on the policy I had been quoted online and that I wouldn't be paid out if I had lied as she thought I was lying. Anyway paid for my policy online hopefully i won't ever need to use them and had better pay out in the even I should as my excess is £950.”

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Posted 4 years ago

“Happy ? Not completely. I renewed my insurance with you on-line this year because again, you offered the best deal. However, I have two motorbikes, I wanted to have them both on one policy but there is no provision on your website to insure more than one m'c. so now I have two separate policies with no claims bonus only applied to one. Not ideal. I like your inclusion of breakdown cover.”

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Posted 4 years ago

“5 weeks after my accident I'm still waiting to be paid out. The handler was rude and refused to discuss issues by telephone. They told me they were deducting 25% from my claim and accused me of taking out the wrong insurance which I didn't. They have repeatedly asked for the same documents and repeatedly told me that my claim is being forwarded to another department to advise on my settlement yet this has never happened.”

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Posted 4 years ago

“Absolutely abysmal company. I had several bikes insured with them and then I had an unfortunate accident. My bike pre-accident was in A1 condition. I received a paltry offer, which was significantly below the market value (which is what MCE purport to indemnify you to the value of). I complained and Cerys Jones was extremely selective with the aspects of the claim that she wished to respond to. However, she categorically refused to respond to the key points of my claim, insisting that she had issued a 'fair and reasonable' offer, despite it being £3,000 less than the market value of my bike. I repeatedly asked what condition was input in order to provide their 'fair and reasonable' offer. After a further eight weeks, Cerys Jones disclosed that they assess the condition as 'good' which is far from the market value of my bike, thereby placing themselves in breach of their own contract. Not to worry though, because they keep it all nicely under one roof. They own the broker company, the insurance company and the claims company. THEIR broker charges you a hefty fee for 'placing' the policy with THEIR insurance company, then they oversee the claims. I requested the price for buying back my written off bike. MCE apply a deduction of 40% off the value of your settlement - double the percentage of other companies, so heads they win and tails you lose. I own several billboards on motorways and will be posting a massive warning to others as soon as the banners are printed. Please do call me if you wish to hear further details or if you would like to discuss a class action against this company. My telephone number is 07977 411644”

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Posted 4 years ago

“Good price no hassle let’s hope they pay out if I need to claim”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,335 reviews