MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,335 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

Questions

Metrics

4.0

Based on 5,335 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“20 mins on hold, gave up, another 20 minutes, then an answer, but with communication issues, gave up. Another 10 mins waiting again, then an answer. Once speaking to the agent it was fine and my insurance renewed. But very poor until that point, hope they're better than this if I ever need them.”

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Posted 3 years ago

“Giving false information to the breakdown agency,saying my policy doesn’t include it which is false”

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Posted 3 years ago

“Great and very helpful”

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Posted 3 years ago

“fantastic service”

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Posted 3 years ago

“Not able to renew on website, phone only renewal but nobody answers the phone. Only able to renew online via comparison website but at extra cost.”

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Posted 3 years ago

“Very quick and very easy to follow questions, which made it a delight.”

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Posted 3 years ago

“So easy to understand and fill in.”

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Posted 3 years ago

“Took a couple of minutes to get through and insurance renewed for another year.”

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Posted 3 years ago

“Best quote & simple online service”

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Posted 3 years ago

“Very professional and courteous friendly people Thanks Billy”

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Posted 3 years ago

“I've read other reviews and had same issues.. made 2 phone calls over 20 minutes each on the second got through but line was breaking up and had trouble understanding the person on the other end! In the end I didn't renew.. I took out a brand new policy which cost me more! Not impressed but MCE is good motorcycle insurance company they just need to sort out this call centre malarkey”

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Posted 3 years ago

“Just wanted to renew my insurance, but it took over an hour to sort out. Initial phone calls were breaking up, and required repeated calls. Operative difficult to understand, and time on hold waiting to be transferred to the sales department was over an hour. All it needed is a tick box on the reminder email to confirm whether renewal of the policy was required or not. Not impressed at all!!”

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Posted 3 years ago

“I tried 3 times to get confirmation on what was being covered. The representatives didn’t understand what I was asking. So I tried the “Live Chat” Michelle came into the chat but didn’t respond at all. I tried ringing again 4 times and whilst on hold for 20 mins each time. I then tried later and managed to speak to a chap. He wasn’t prepared to answer my (simple question) we have to go through the whole process again. He seemed that he would not move from the script. I was totally unimpressed with the service.”

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Posted 3 years ago

“Easy process and best price.”

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Posted 3 years ago

“So easy to setup my insurance for new motorbike. Only took 15 minutes and I was covered enabling me to take away my brand new bike. Good price.”

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Posted 3 years ago

“Easy to set up and right orice”

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Posted 3 years ago

“Cheap, and good reliable”

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Posted 3 years ago

“After have problems trying to complete the online form and details with another motorcycle insurance company. I found quite simple and refreshing to have received insurance through your website and on line service. Thanks Tom.”

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Posted 3 years ago

“first phone call to renew my quote 58 minutes no answer second call 26 minutes no answer renewed ins on comparison website”

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Posted 3 years ago

“I'm very happy with my present and previous experiences and dealings with mce”

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Posted 3 years ago

MCE Insurance is rated 4.0 based on 5,335 reviews