MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

Questions

Metrics

4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Write Your review

Tell us how MCE Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took Very long to pay out After my bike got stolen, When they did I had half one week then like 2 months later I received the other half after complaining.”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Worst experience of my life!!! Do not use this company!! I have put a claim through on my own insurance and had the worst experience ever. Nobody at mce seems to know their jobs and you get passed from pillar to post. I have been a customer with these for nearly 3 years and always paid my insurance on time etc and when it came to doing a claim what an absolute shambles this company is. My experience has been so bad all my biker mates have all changed insurers to Bennett's now as of the result of how my claim has been dealt with and they wouldn't want to be put through the same shoddy service. Do not use this company people!! YOU HAVE BEEN WARNED! Dean o'neill”

Helpful Report

Posted 8 years ago

“Absolutely extortionate prices”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Made a claim against someone who hit me, did not get given a courtesy car because I have a DR10 then MCE didn't want to know about my claim I have had to go through with it myself. Because I was third party fire and theft they where reluctant to help me even though I was not claiming against my own insurance. Will not be using next year. When asked what do I pay £2000 insurance for if they don't want to help and I got the reply of "well you need insurance anyway"”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Just a word of warning. A family member has just moved house and informed their motorbike insurance by letter as regards change of address. The insurance company charged him an admin fee... plus increased premiums...... and also increased the compulsory excess on the policy from £250 to £575. Just for moving to a far better area. It would appear this company charge one of the highest rates for Compulsory Excess now a figure confirmed by on line checks. Disgusting. DO NOT USE MCE BIKE INSURANCE. Bikers be aware and please share.”

Helpful Report

Posted 8 years ago

“Was very happy and satisfied with my policy with mce”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“In the event that you have to make a claim my advice would be get comfy because you are going to be on the phone for at least 40 mins before you even get to speak to a person (premium rate) who undoubtedly will tell you we won't even look into your case for 2 weeks you will have to every week to be told we're waiting on a different department if yo do eventually get a settlement (mine was 5 months later) you will probably get about 1/3 of what your vehicle is worth and if you disagree with the valuation you will be told we don't change our minds once we come to an evaluation if you protect your no claims make sure you do it on the day as with me i was offered it 1 week after and suddenly they have no record of it AVOID AT ALL COST USE ANOTHER INSURANCE COMPANY ANYONE ELSE BUT NOT MCE”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Good company doesn't bother you much.”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Brilliant wish i went fully comp as had crash :/”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Price is very reasonable for a good quality insurance.”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“To was very well done”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Still in progress and keep changing the resettlement basically don't won't to pay out and messing me around, I have to ring them every time they have not ring me once !”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Very good to deal with.good price.”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Good”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Absolute thieving scumbags, I cancelled my insurance after four months and out of a £203 premium I got back £11. What a joke”

Helpful Report

Posted 8 years ago

“A deals a deal always looking for a bargain but has to be taylor made to make sure its suitable”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Confirmed I had a valid claim after my bike was stolen. Then realised they had also sold me an excess protect policy and would have to pay out £850 and not the £75 they thought. Once they realised this they decided that my claim was not valid - but refused to give any reason for their change of heart. This was after over three months of chasing them. In that six months I spoke to them on roughly 20 occasions. On 6 occasions I was promised a call back which never materialised. I only found out they had 'decided' my claim was not valid when the email that they promised to send with details of how my claim would be progressed now that it was 'valid' did not arrive and had to ring them to find out why. Additionally I then complained and received a letter stating that they would be in touch to resolve my claim within 4 weeks. After 5 weeks of no contact they left me a voicemail asking if my claim had been resolved, which was a odd question given that they had not made any effort to contact me before then. When I rang them to state that is had not been resolved they told me they did not intend to try and resolve it and would not discuss it any further with me. I am currently deciding whether to pursue via the obudsman or via legal action. I'm more minded to go the legal route as I'd quite like to look at a punitive punishment. They are nothing more than immoral cowboys - run a mile.”

Helpful Report

Posted 9 years ago

“I have had no problems with mce sine been with them”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Never ever insure yourself with this company period! They have become independent and now keep your data for continuous payment. This means they have all your card details including security code. I had a friend pay a one off payment and they took the following months without consent after being told not to save the details. The customer service is shocking, they are not interested in what you say just place you on hold for hours on end. Informed them that taking a payment on a card that they were specifically told was a one off was fraud, theft as well as a breach of data protection. They are not interested and have been told on several occasions now that 'It's irrelevant'. in a nutshell this is not the best nor is it the UK's number one insurance broker, if so then the population are mugs.”

Helpful Report

Posted 9 years ago

“Never I mean never go with mce it will be the biggest mistake you ever made trust me ???? to cut a lone story short,I came of my bike 4 months ago,I got no courtesy bike,after many phone call an waiting at lest 40 to get through I still have not had a curtesy bike and still not been paid out,week after week I've been lied to,I was told by the last person I spoke to told me he's just got to push a button and a payment will be made I've just phoned bk after 3 weeks of waiting and no payment has been made that they know nothing abt it ???? they may offer you a cheap quote but it's just not worth the stres go with someone else,I am now in the process of taking them to court”

Helpful Report

Posted 9 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews