MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MCE did not send me a renewal quote even though I e mailed twice nor did they reply to my e mails, fortunately I got a good quote via Compare themarket.com.MCE really need to up their communications”

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Posted 7 years ago

“Good price good service thank you”

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Posted 7 years ago

“Your definitions are inflexible and semantically wrong. Particularly with reference to locked compounds. Your customer service is inflexible. I am told I am getting a good deal when clearly I am not. The level of excess means the only value in the policy is for legal benefit. yet this is a good Deal. At least deal with your customers honestly rather than over inflating the "deal" and the "extras" which are essentially irrelevant. It seriously irks me that I am forced by law to give your company money”

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Posted 7 years ago

“Efficient service plus although not the cheapest quote still good value for money. Sorted out a problem of my own making due to my mixing up the date of my renewal.”

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Posted 7 years ago

“Best price and simple cover! Looking forward to the summer roads!”

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Posted 7 years ago

“Got and now”

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Posted 7 years ago

“Simple to set up the insurance, the agent I spoke to was friendly and helpful. If I have a negative comment it is that you do not warn us prior to the insurance expiring. Can we do an auto-renew?”

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Posted 7 years ago

“Good price for decent level of cover with roadside breakdown a significant bonus.”

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Posted 7 years ago

“Bike stolen in Nov16 taken till today to process my payout. Four months later, continuously having to chase them to do anything. Alison Mottram and Leon Simon in the claims team are an absolute farce of human beings. MCE are just as rotten as the b@stards who stole my bike. STAY AWAY”

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Posted 7 years ago

“Transport team chat complete and utter rubbish. It doesn't take a genius to see the communication between them is poor! Spoke to a rude assistant in the past with very little patience, but I let this pass. Will never go with MCE again. Its funny how all 5 star ratings are similar and grouped together...”

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Posted 7 years ago

“See here why! https://www.youtube.com/watch?v=DpinfU1Ku3A&lc=z13au10jgnvbybrfo23aup3jtm2fdf2bc04”

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Posted 7 years ago

“Charged me £208 to change a policy over when I could have got a new one for only £250 but the cancel fee was too much to accept”

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Posted 7 years ago

“MCE took two years processing the simpless of claims and then profited from the delay by hiking my price. Staff either pushy or unhelpful. On renewal tried to charge me double their advertised online price, despite years of loyalty. In short, dead dodgy.”

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Posted 7 years ago

“Apparently they do continuous card payment, so when I changed my card details with the bank due to a mistake they tried to charge me £30 admin fee. They called and left a voicemail and I called back within 2 mins of hearing it only to be placed on hold for half hour. Continued to call throughout the day only to be on hold each time so left it and called a few times each day thereafter. Eventually got through on the fourth day informed them the money is in account and no direct debit has been attempted to be taken or set up. This is when I found out about continuous card payment. Told them I'm not paying admin charge as they didn't pick up phone when I called back and if they had I wouldn't have incurred the charge in the first place. Offered to reduce charge by half told them no and cancelled policy...was with them for 1 month approximately. Avoid this company like the plague, despite being in the wrong they will still try screw you out of your hard earned cash.”

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Posted 7 years ago

“yet again another bike stolen with mce doing nothing but avoiding calls and ignoring emails. very disgusted with this company will never used again thats for sure please be careful when insuring ur motorbikes”

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Posted 7 years ago

“! ! ! Do not buy insurance from the MCE! ! ! ! ! ! ! ! ! ! MCE are crooks! For my scooter worth £ 1,750 they want to pay me £ 120! MCE earn damaged scooters repairs and sells them later. Look for another professional company! They are thieves! the police should chase them! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !”

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Posted 7 years ago

“I liked that I could use the online quote to renew the insurance before the expiry.”

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Posted 7 years ago

“Still waiting on email documents to tax my bike a week later. Any where else you get this within minutes of buying your policy. I'm fed up ringing these people only to be told I will receive the email today. Do not use.”

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Posted 7 years ago

“Very poor service love to charge £30 extra each month when they have not even tried to take money out”

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Posted 7 years ago

“Bike was stolen less than two weeks into policy (early December) MCE ignored my calls, emails and messages, and have only now told me that they will not continue to insure my replacement bike, having written off the original as a category C. They are trying to charge me for a fool year's insurance, and I'm taking it to the ombudsman, but would highly recommend not using them unless you can afford to pay twice for insurance.”

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Posted 7 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews