Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.43

3.4 Rating 482 Reviews

61 %

of reviewers recommend Motorcycle Direct

Company Reviews

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Metrics

3.4

Based on 482 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total rip off, their charges are unacceptable AVOID like the plague”

Helpful Report

Posted 6 years ago

“I took out cover on the 16 Feb, find I have cancer, sold bike and cancelled insurance 06 March. Charged £75 cancellation fee!!! Had cover for 18 days. Premium £145.40 getting £40 back....... rip off.”

Helpful Report

Posted 6 years ago

“Honestly the worst insurance company I've used. They give you a price then double the price 2 months down the line”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“I had an accident that was entirely the fault of the car driver. Motorcycle direct have told me go to the underwriter Aviva who have told me to go to Motorcycle direct. MCD put me on to a third party claims manager 4-th dimension who immediately accused me of hitting the car even though I said the car hit me. And then washed its hands of the claim when I said I didn't want their courtesy vehicle. MCD has done its best to wash its hands of my claim. So has Aviva as the TP is also insured with them. Each has told me to go to the other ! Meanwhile I have a damaged scooter and helmet and an injury to my knee the doctor says is a torn ligament or cartilage. Insured with these ? it appears its a DIY job!!! Time for the ombudsman and court I think. !!”

Helpful Report

Posted 6 years ago

“Always they try to con you on renewal, I always check on line and the price is lower. Had a claim in 2014 and they paid no problem.”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“Avoid MotorcycleDirect insurance... wouldn't cover my new bike with the existing underwriter and then wanted over a grand for a year with a new firm when the next nearest quote was about £400. They then proceeded to charge me £120 in admin fees etc to cancel the policy and were incredibly rude and condescending on the phone. Absolutely criminal. I'm so glad I never needed to make a claim. What a bunch of cowboys!!!”

Helpful Report

Posted 6 years ago

“I would avoid using this company, I just called to cancel my insurance policy, I was aware of the £50 cancellation fee, however they insisted on charging me £75, as the additional £25 was due to me using comparison site. It doesn't state this on their website, i did argue, however when you are charged an additional 7p on top of your standard line charge, it was becoming more expensive.... I won't be using them again and i suggest you do the same.”

Helpful Report

Posted 6 years ago

“second time with this company,quote competitive and no problems so far”

Helpful Report

Posted 6 years ago

“Sold my motorcycle and charged £60 for an £89 yearly policy bunch of rip off merchants give them a wide berth ...... I for one will not use this company again”

Helpful Report

Posted 6 years ago

“On the face of it, this company looked good in that the cost of insuring my bike was competitive and easy to buy. Where it fell down was when I came to change to a different bike and transfer the insurance, when a cool £50 "service charge" was implemented - about half the cost of the annual insurance! When I suggested that I felt this was excessive, the attitude was one of, "Well, that's what we charge - too bad!" (though not in so many words). I'll think twice when the time to renew comes around.”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“GOOD LUCK IF YOU CHOOSE THIS COMPANY!! I found it this company in GOCompare and payed for the insurance for my motorbike. First arrived the contract with them,after 7 days arrived another contract from Europagroup (Bristol) and they created me a lot trouble. When i decided to search another insurance company i asked at AVIVA and they told me that my motorbike was already cover with AVIVA! MotorcycleDirect and the Europagroup are just the mediators,infact any details that you want change in your insurance or you sell your vehicle (close the Policy),you pay! If you don't pay they have your card details and they take your money without asking.”

Helpful Report

Posted 7 years ago

“All very good and good price except when I sold the bike the cost of cancelling the policy was more than the return value so I left the policy in force and and will not renew when it expires.”

Helpful Report

(Motorbike Insurance) - Posted 7 years ago

“I have been paying for a bmw sport that ant even mine I ride a bike just coz of 2 letters mixed up scuming c**ts just charged me £30 and said it was 75 to cancel it never go to them ant happy im only a 19 year that's still learning and trying to save and they do this 😢”

Helpful Report

Posted 7 years ago

“£168 premium, on cover for 3 months and paid in full, having to cancel as now passed my full licence and not willing to insure me, cancellation charge of £75 (£25 insurer, £50 broker). giving me back £42 for 3 months premium!!! Not happy and think the cancellation charges are extortionate, was only referred to the terms of business that was never advised of or sent via email as stated on their pages. Will see what FOS has to say over this... Would've been easier for them to waive £50, its now going to cost them £500 at least. 0/10 Avoid at all costs!!”

Helpful Report

Posted 7 years ago

“Really disappointing in that my bike has an alarm, an immobiliser, a tracker, disc locks, chains and an anchor and is locked in a brick garage in a gated area but none of this gets any discounts?!?!?!?!?”

Helpful Report

Posted 7 years ago

“Call them to change my bike when was informed my request was declined and I HAVE TO CANCEL MY POLICY. They are charge me for cancellation and some extra fees about £90 Call them three times and every time somehow connection had been severed. Never ever again”

Helpful Report

Posted 7 years ago

“Should be no stars... between MCD and Premuim Direct they couldn't organise.... themselves. No incentives for completing bike courses, fitting a tracking system to my bike or an alarm system to my garage. Then making payments the response was oh I don't know how that didn't work... I tried their website, their app, their automated payment system and I called in?? Dire.”

Helpful Report

Posted 7 years ago

“I had my bike stolen and made a claim, it was from this point that hidden charges became apparent. To call them you need to ring a number that costs 7p per minute. The final straw was they took a payment from my credit card as a final balance payment. This was taken under there TERMS and CONDITIONS and without my authority. I was under the impression that card details could not be retained by companies for long period of time??? I will never recommend or use them again. Why do they not offer a transparent service instead of hiding details. Therefore the online portal is not a true reflection of your insurance premium, they appear to be competitive until you come to claim.”

Helpful Report

Posted 7 years ago

“I BOUGHT A POLICY FOR MY HONDA CB250 THROUGH THE BIKE INSURER . POSTED OFF PROOF OF NO CLAIMS FROM MY PREVIOUS INSURER. THEY SAID IT WAS NO GOOD AND CANCELLED POLICY. SO IT COST ME 25 QUID FOR 2 WEEKS INSURANCE. RUBBISH COMPANY DO NOT USE!!!!!!! . MR R OTTYYWILL”

Helpful Report

Posted 7 years ago

“They are a Joke, DO NOT USE THIS COMPANY. THEY CANCELLED MY POILCY AND THEN WANTED TO CHARGE ME MORE MONEY TO RENEW THE POLICY. DO NOT USE”

Helpful Report

Posted 7 years ago

Motorcycle Direct is rated 3.4 based on 482 reviews