Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.43

3.4 Rating 482 Reviews

61 %

of reviewers recommend Motorcycle Direct

Company Reviews

Questions

Metrics

3.4

Based on 482 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was mistaken with the number of years NCB I currently held. There was nothing fraudulent as the NCB was held with this very insurance company. When I was informed of the mistake I was asked to pay a further premium as expected, but when I did another quote on a comparison site the further premium was over-inflated. I rang but was on hold for approx 35 mins before I could speak to an advisor, and was told I would need to cancel my policy and take a separate one out. This would naturally incur an admin fee and I’d need to pay for the days I was insured, despite the advisor admitting I wouldn’t have been covered in the event of an accident. As a returning customer I would have expected better service.”

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Posted 5 years ago

“To say I’m a old fart, I got through your questions and screens easy enough. Your quote was very good . I took it and hey presto! Job done Thanks”

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Posted 5 years ago

“So easy to get a quote, and was the best I’m going to tell all my friends about you!”

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Posted 5 years ago

“I found Motorcycle direct to be the most competitive by far. The guy on the end of the phone knew his stuff & as a result I bought there & then. More than happy so far, just hope I don't have to contact them as a result of a claim. Well done to all.”

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Posted 5 years ago

“Quick and easy to insure my bike.. Highly recommended”

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Posted 5 years ago

“Nice easy and quick”

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Posted 5 years ago

“Smooth transaction all done on line easy to up load proof of no claims to portal.”

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Posted 5 years ago

“Very happy with the service”

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Posted 5 years ago

“Done this all on line. Very descriptive of what I was getting for the price. All documents were downloaded onto my phone. Bobby What they were wanted in return was proof of no claims bonus which was also easily sent via email. And a quick reply back saying thanks and everything was fine.”

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Posted 5 years ago

“This company have insured all my bikes for years and I’ve not had a problem- that’s because I’ve not had an accident or reason to claim Well, that was until 15/7/19 when a White van reversed into my beloved R1! I can’t fault their initial attention- they got me home on a trailer and the R1 (oil leaking from somewhere, so I wouldn’t attempt to start it till I got it up on my ramps) What they then then do is hand the whole business- (mine was a clear no-fault claim)- over to an outfit called 4th Dimension. Strange name, but you will find out why. This also appears to be the same company. Now, I do all my bike servicing and repairs- this lot insisted I have them collect my bike- Not good! They needed chasing to update me- After 4 weeks, they agreed with the 3rd party that my bike was a write-off!! They offered me a derisory settlement without question- £2500 for a pre-accident PERFECT 18-year-old R1 that id owned since its birth (yes, I’m an old bugger!) I refused this/challenged it- and they simply get you to prove your point and are no help in this respect. So suddenly- they are not working in your favour? Then I called for my bike back, it arrived, and it had not only been stored outside for a month- They had damaged it!!! The van driver with Sheerness arm-warmers said- Well, it’s a write off isn’t it? Clearly the bike had been dropped and poorly handled- more dents, scratches etc. I took them to task and got some form of compensation- which enabled me to by a tank and exhaust off ebay- on top of what I need- I’m still waiting for the £1500 cheque to come through from the 3rd party insurer as I had to buy my bike for £1k 6 weeks on and I’m still waiting for my cheque and the ‘Engineers Report’ I’ve had my bike assessed by a trusted Bodyshop in Maidstone (Maidstone Bodyshop) who has challenged the write-off and said its not more than 40% of the value of my bike. So I feel I’ve been short-changed. I’ve no other experience in my 50 years of biking other than this and I’d hate others to go through the same process. BEWARE!!! August 2019.”

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Posted 5 years ago

“Very easy to arrange finance. Everything explained clearly and efficiently. Highly recommend.”

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Posted 5 years ago

“Good polite service. Impressed with the operator who was keen to help. will use again.”

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Posted 5 years ago

“After paying my premium I was informed by email that I had failed to disclose relevant information. This turned out to be the destruction of my classic car as the result of an arson attack two years ago. I pointed out that I was the victim of a crime and that I had no reason to associate this event with renewing my motorcycle insurance. My interlocutor was polite and sympathetic but still demanded an 'administrative' payment. I felt that this retrospective demand was unethical; the company could have discussed their problem with me before the deal was closed.”

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Posted 5 years ago

“Good company”

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Posted 5 years ago

“Hi I have cancelled this policy twice by email with no reply.. I can't phone becouse it is a premium rate number and I barred them on my phone due to crazy costs... Not impressed”

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Posted 5 years ago

“Quick and easy to get my bike insurance”

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Posted 5 years ago

“Easy to get a quote that is in the realms of what you expect to pay. A couple of click to pay. Download documents, send a no claims proof and done. I have not used my bike yet as it’s a classic and doesn’t see the road often. Yes, I’m very happy with Motorcycle Direct and will insure some others with them.”

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Posted 5 years ago

“All nice and straight forward policy taken out on line”

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Posted 5 years ago

“Great value for the package I took out and quick and easy and very helpful staff i would definitely recommend getting a quote and see for yourself”

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Posted 5 years ago

“Quick and easy to use, great customer service”

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Posted 5 years ago

Motorcycle Direct is rated 3.4 based on 482 reviews