Name: NCI
Rating: 1.91

“Absolutely disgusting insurance company!! Cancelled insurance after less then 24 hours to be charged £55!!!!!!”

Posted 4 years ago

“Just WOW please avoid this company. Had a phone call today saying they are cancelling my policy after 3 days due to named driver information. Paid £47.50 already and now want to charge me £97 for THEM cancelling the policy. Requested a call back from a senior manager!! To be told it would be at least 3 days. Shocking customer service. I will never use or recommend NCI”

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Posted 4 years ago

“Just WOW please avoid this company. Had a phone call today saying they are cancelling my policy after 3 days due to named driver information. Paid £47.50 already and now want to charge me £97 for THEM cancelling the policy. Requested a call back from a senior manager!! To be told it would be at least 3 days. Shocking customer service. I will never use or recommend NCI”

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Posted 4 years ago

“When setting up policy all went expected, smoothly and without drama. Have had no cause to do anything further, so no other comment to make.”

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(Car Insurance) - Posted 4 years ago

“Absolutely awful insurance company, can’t contact them seem to be on hold for 45 mins every time then I give up. Trying to deal with a toddler and sort things is impossible AVOID!!!!!”

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Posted 4 years ago

“Waste of time and money, read terms and conditions very closely before purchasing!! The company does not put you first, they are very crafty. After switching my car over I called up and they said they couldn't insure me on the new car, I said I would like to cancel and they suggested waiting for a new quote, 5 days later I called back and they said they was still waiting and would get back to me, another few days later I received an voicemail saying they had to cancel my policy, which is what I wanted in the first place. When calling back they then added the cost off £75 cancellation fees and the added part such as legal assistance etc are "non refundable" so now waiting on a big cancellation fee to arrive. And they cant cancel from the day I notified them that i didnt have the car as they have to read a script over the phone before they can do so. So basically I've been paying for a car I told them I didnt have and waiting weeks for them to find a quote, which even if I did I'd be over two weeks with no insurance, which on it's own is far too long to be uninsured. Minus the fact each time I've called it's been 35 minutes, 38 minutes and a final 28 minute on hold just to speak to a customer advisor. Would never advice anyone to use this service.”

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Posted 4 years ago

“Incompetent staff patronizing,stay well away ,cancelled my insurance on someone else,s say so got stopped by police ,car took away £300 fine 6 points on license plus another £200 to retrieve car from compound,avoid at all costs wouldn't pay in buttons”

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Posted 5 years ago

“I had a policy for 4days and cancelled it they charged me £177 for the privilege which is daylight robbery I am not happy as customer service seems to be non existent so il be going to trading standards with this issue as it’s disgraceful way to treat people”

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Posted 5 years ago

“NCI have stolen £84 from my refund. I cancelled within 6 days and they deducted an extra £84 from my refund. Absolute thieves, I am taking them to court. DO NOT USE UNDER ANY CIRCUMSTANCES”

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Posted 5 years ago

“Nci is rubbish I changed my job thay cancelled my insurance and now thay chasing me for cancellation fee”

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(Car Insurance) - Posted 5 years ago

“If you want good customer service, do not use this company. An unreasonable company and the staff rude, bully and have an arrogance about them and seem unwilling to help! pay little bit different get good customer services, they are not happy to cancel policy and not happy to deal case at ALL!!!!!This is the worst insurance company for me so far!!! Would not recommend!”

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Posted 5 years ago

“Unfortunately I had used a GoCompare website and found NCI was the cheapest. I normally take out insurance three weeks before I need it to start. This way I can find the best deals. Unfortunately this time, I made a mistake. On 15th August I purchased the NCI car insurance and my policy is to start 5th September. On 16th August, I contacted via the telephone to cancel my car insurance as I wanted to purchase a new car. On the telephone I was advised that I would be charged over £50 to cancel a car insurance that I have not used to date. I am now seeking legal advise as I was not made aware throughout the sale process online the terms and conditions in regards to the cost of cancelling insurance before it commences. I do not want anyone to experience my negative customer service and purchase experience. Understand that this organisation is a broker and they therefore care about their costs first, not customer experiences. The terms and conditions are not clearly printed/stated on the compare website purchase portal. Therefore all, take time to search for the terms and conditions. I have learnt - a major lesson - you pay for what you get! Worst car insurance provider ever in terms of customer care - based on my experience.”

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Posted 5 years ago

“Unfortunately I had used a GoCompare website and found NCI was the cheapest. I normally take out insurance three weeks before I need it to start. This way I can find the best deals. Unfortunately this time, I made a mistake. On 15th August I purchased the NCI car insurance and my policy is to start 5th September. On 16th August, I contacted via the telephone to cancel my car insurance as I wanted to purchase a new car. On the telephone I was advised that I would be charged over £50 to cancel a car insurance that I have not used to date. I am now seeking legal advise as I was not made aware throughout the sale process online the terms and conditions in regards to the cost of cancelling insurance before it commences. I do not want anyone to experience my negative customer service and purchase experience. Understand that this organisation is a broker and they therefore care about their costs first, not customer experiences. The terms and conditions are not clearly printed/stated on the compare website purchase portal. Therefore all, take time to search for the terms and conditions. I have learnt - a major lesson - you pay for what you get! Worst car insurance provider ever in terms of customer care - based on my experience.”

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Posted 5 years ago

“Automatically enroll you after your policy has expired and do not inform you by post.”

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Posted 5 years ago

“I’m happy to be with these, it’s less than half all other quotes I’ve had n been with them 2months now n don’t have any problems at all n payments taken on time. Well worth a visit to there site”

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Posted 5 years ago

“Most greedy and money grabbing insurance, falsifying and ripping hard working people. Insured me for 25 days and charged me over £200 saying I got discount and what not. Over £200 for 25 days insurance what a joke and disgusting way to con hard working people. Do not buy from this insurance ever. Where is humanity gone and where are nice people gone??”

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Posted 5 years ago

“Very happy with the service and cheap”

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(Car Insurance) - Posted 5 years ago

“1 star is too generous for these imcompetent people stubborn no customer loyalty dodgy as hell paid a deposit with the same card i tried to pay a 48 pound cancellation fee with but they gave me problems saying that card failed even though they accepted the deposit with them. Rubbish dodgy asking for more money admin fees of 35 pounds plus 22 pounds on top for the hell of it. STAY AWAY FROM BUYING INSURANCE FROM THESE SCAM ARTIST LYING USELESS GOOD FOR NOTHINGS!! Pay a little and go with trusted insurers like Churchill no problems at all ZERO STAR RATING STAY AWAY FROM NCI”

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Posted 6 years ago

“Highly over priced, I take legal action against them due to misleading information of selling the product. They tried to take money twice on the same month from me while I was not aware of that. Avoid them at all costs!”

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Posted 6 years ago

“If you want good customer service, do not use this company. An unreasonable company and the staff have an arrogance about them and seem unwilling to help! Would not recommend!”

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Posted 6 years ago

Customer Service
Communication Channels	Telephone, Email
Avg Email Response Time	-1 hours

NCI Reviews