“My son was paid out after an accident. He had £370.66 balance of payment to pay which was expected...They actually took it twice and we are struggling to get it back. They dont reply to letters and its difficult to get them on the phone. I looked on their facebook page and was disgusted to see they were making rude comments on customer comments, even making fun of the customers spelling.
I asked about their complaints procedure and they sent me a picture of a laughing face...This is totally unacceptable and i have never seen anything like it. I am making a complaint about this.”
“From day one I have been messed about by these idiots, not one person seems to undestand payment schedules. What is the point in them giving the facility to change payment dates when they don't stick to it. Not only do I keep receiving numerous default letters, bit they have the audacity to charge me fees along with my bank charging me for failed direct debits due to them not honouring payment dates. I have phoned them so many times and they blame premium credit, premium credit blame ocagon so I find myself going backwards and forwards between the 2 of them. Do not let use this insurance company and stay car of premium finance. This is a complete bunch of idiots bumbling around without a clue.”
“I was insured with them , they did nor update the MID so i was showing uninsured they have made so many mistakes.when you try to call customer services its a high rate call and they leave you on hold for ages , avoid like the plague ,”
“Been in Tears many times as no one shows you compassion, I was reversed into by another driver whilst she was on her mobile phone my witness confirmed this on the telephone but has delayed with the written form due to a family tragedy and I have had to do all the phone calls to Octagon this is month 5 and still messing with me and increased my monthly insurance by double. took 3 weeks for them to arrange for a courtesy car which was a 4x4 and cost me double in petrol. over all don't use as if you have an issue you are hit with standard one liners ....... stressed self employed mother of 2 ....”
“avoid these people..took out a policy with them a few days ago ,wasnt sure of my n.c.b. at the time due to previous company ,i put threw 4 years just incase that was the lowest it could be 370 was quoted online, ,i called them and explained i can confirm i now have 7 years ncb, they explained if i send in the proff all will be sorted and put back on my card ,( 50 pounds diff) , when i called again next day to process this ,the girl on fone said they have updated my ncb to 7 years but there is no change in money to come back to me...sorry i said no diff between 3 years and 7 years, but online i works out at 50 pounds diff , she diddnt agree,told me that was a dec they had made and nothing i could do about it, when i asked to speak to a decision maker about she put me on hold for 25 mins , ....i gave up. no diff between 3 years and 7 years ncb in the amount you pay!!! do they think people are stupid.im about to cancell policy and go with another company , best avoid them”
“Had insurance with them everything was fine untill they have asked us the counterpart for driving licence. I said we don't have them anymore they should now as a motoring insurance company they are not requested by law anymore. They said to send the DVLA codes which we did 2 days before due date. On due date they called us to call back as my policy is about to get canceled. I called when I finished work at 6.30 they said is to late is already been canceled because the DVLA codes didn't work! (what?) The staff hang up on me numerous times and are incompetent, unable to answer simple questions. They said we are a big company, you are not expecting to read your e-mail straight away, do you? Yes I do that's why I pay you and you set the due date, not me. Next day we called to find out that the insurance was actually canceled 4 days before, so we were driving with canceled insurance and they didn't even bother to tell us. The price for my new insurance now rocketed because of these bunch of incompetents. PLEASE, if you care about your money and mental health, AVOID AT ALL COSTS!!!!!!!!!”
“Very very expensive! No personal problems with them as I never needed to make a claim (hence the 2 stars instead of 1) Very good at first very cheap and fair, however when I called a year later as I had moved address my quote had nearly doubled! The girl (and I mean girl) on the phone said it was because of the area I moved to! What double the monthly payment just because I moved a few miles?? pull the other one! Another year later I was expected a cheaper quote due to my age and no claims bonus but no, they had put the price up again for no reason! I went on compare the market.com and the quotes I received were less than half what I'm paying! Showed them the door! Don't use they rip you off with no explanation then when I called I've wasted 10 minutes of my contract listening to some message about credit ratings and direct debits! Urgh avoid avoid avoid!”
“fine until I needed to make a claim. I need my car to work so had business insurance. Three days after accident a car finally arrived. It was then taken back the day cheque was issued leaving me without a car for over a week while it cleared. Staff are rude and sarcastic. Will never use again. No claim management at all. I've gone to Hastings who are great and fantastic customer service”
“took my insurance out with these idiots for my range rover classic asked for my partner to be put down as a named driver payed my money thinking everything was sorted however 6 or 7 months later my partner had a accident someone ran in the back of her so non fault so rang these retards up and they tell they have made a mistake and she insured so all in all in ends costing me a fortun isent e in repairs and costing my partner 6 points finally get these divs to accept responsibility and all they offer is £50 what an absolute joke this company is stay well away you have been warned”
“Awful company their staff lie and until asked for phone records they said we were both covered to drive and then had an accident and to find we wasn't and had to go back on phone records now in the hands I the ombudsmen and when the renewal was sent out we said we didn't want to carry on with them and that a new policy with a new company would start they then proceded to take 76 pounds from our account the next day and then when called about this they said it can take 10 days to go back in even though they fraudulently took the money out when we're not their customers”
“Octagon is in my opinion not a good insurance provider and has poor facilities of Customer Service.
1: It takes far too long to get an answer on the phone just today I waited for 00:19:15. A lot of the time their staff do not know where to transfer me or transfer me to the wrong department or do not listen to a word I am saying.
2: Their legal advisors were rude and degrading towards me so much that I have never used their legal support.
3: My car was damaged while in their care. I had to fight them and still not get any where. Their director ended up sending me a cheque to say sorry for the inconvenience and not the damages.”
“I wish i had option 0 star to give them. They dont have any information about thier products and services. Every representatives will tell you diffrent story. They are rude and thier under writers are bunch of idiots who alway make excuse to provide you cover. They gambled me around 3 weeks for proof of adress and then deny to provide the cover even though i provided them 5 documents as a proof of address.i just dont recomend these idiots..... Be aware”
“It's a No No No.
The most ridiculous and cheating insurance company I've ever come across. Staff are rude and have no knowledge about products. It took me ages to sort out a Vandalism claim which they recorded as my fault that affected my no claim discount. They increased my renewal rate three time. The claim department wasn't even helpful”
“Renewal more expensive. Quoted 460 = 46 pm then they took from my bank 58 = 580 pa. £120 difference for same policy, no changes or claims. No paperwork sent detailing the extra either. Very sneaky. Don't bother....”
“Octagon are awful! I had a no fault crash in Feb. The car was never fixed properly and the company that did "fix" it also gave it an illegal MOT as it passed with the engine management light on???? Awful awful company don't go there”
“I'm rating Octagon 3/5 as I have just cancelled my policy. I renewed on Compare the Meerkats and they raised my premium £49 for not having simply accepted their renewal offer. I wanted to keep my 2 for 1 movies! I have not had a great experience with Octagon's communication when making a claim and wanted to switch anyway but continued with them as best value quote. I did not receive any communbication about the increased premium, I called them to confirm they had received my NCD proof. First call on Tuesday this week, no problem they told me, all is in hand then today, now that my previous policy has expired, I need to pay extra! Now I have had to pay £20 to cancel and wait 7-10 days for my refund. Pick another company!”
