“Lousy customer service- Premium Rate Numbers- on hold for ages!
Costs a small fortune to make even the smallest of changes to your policy.
You know the Sketch- Cheap is far from cheerful.”
“Very easy to talk to and I found that all questions and queries was answered before I took the policy out. I found the customer service was really good and before I gave my details they made sure I understood all the paper work that I was to sign.”
“J have found Octagon Insurance to be very reasonable with there quotes as well as there excellent level of customer service when they handled my claim last year and would recommend them to anyone to give them a call for a quote.”
“Like a lot of companies this company charges you for talking to them. Their phone charges are higher than the standard BT rate. This is annoying considering any insurance is not cheap and adds to the cost of insuring with them.”
“my experience with Octagon was shocking , my policy was under review over Christmas last year , there was a delay over proof of no claims from previous company . Octagon KEPT my deposit and wanted ANOTHER to start a new policy
went to Kwik-fit who were brilliant in comparison.”
“Octogon were not helpful and me being the customer had to keep chasing for an update, i wont be using them again!! Making a claim for a non fault accident was really hard and it felt as if i was in the wrong!!”
