“The professionalism exhibited by staff leaves a lot to be desired, I was involved in accident and subsequently made a claim for repairs arrangements were made with their named body repair shop namely DW Walton located in Trafford Park I have been in touch with them on numerous occasions without success with regards to the repairs they provided me with dates on which the repairs will be completed 19.02.15,26.02.15 & 11.03.15 to date I am still waiting not only have they not asked me whether I required a courtesy car they have virtually made false promises resulting in me losing income by taking time off work anticipating delivery of the vehicle as promised. I have incurred exhorbitant premium phone charges in trying to contact their subsidiary responsible for arranging repairs, it goes without saying their customer service is appalling for that reason I am compelled to institute civil litigation for loss of earnings.”
“I am really happy with Octagon after having a very bad experience with another insurance provider. They helped put my mind at ease and I am very happy that I found them on the site.”
“Lousy customer service- Premium Rate Numbers- on hold for ages!
Costs a small fortune to make even the smallest of changes to your policy.
You know the Sketch- Cheap is far from cheerful.”
“Very easy to talk to and I found that all questions and queries was answered before I took the policy out. I found the customer service was really good and before I gave my details they made sure I understood all the paper work that I was to sign.”
“J have found Octagon Insurance to be very reasonable with there quotes as well as there excellent level of customer service when they handled my claim last year and would recommend them to anyone to give them a call for a quote.”
