“First they nearly cancelled my policy as they kept saying that the ncb hadn't been received, I sent it more than once and even sent it while on the phone to them and then they still kept saying they hadn't received it, eventually it got sorted.
Then I went to print off a copy of my insurance certificate and there is only a temporary covernote available and if I want to request a copy of certificate (which they will email me)it's another £25 admin fee.
I hope I don't need to make a claim as they would probably f#ck it up”
“Best insurance company I have dealt with in 27 years of being a car driver! Excellent customer services and would recommend Octagon with no hestation!”
“Spoke to them direct as go skippy my last insurance were so poor and horrible about getting my no claims bonus back took for ever but octagon staff were helpful there staff had people skill nice to talk to cudnt ask for more and manors cost nothing and octagon have it all a+”
“Hi All,
Just want to write about customer service within this company,,,, its totally dreadful! they just dont give an F whatsoever about treating the customer with some respect. will never come back to this insurer again!!!
AVOID”
“Customer service is a miss representation of the phrase as this company is only interested in fleecing people for all they can get and blame the customer for anything that goes wrong. Missing paperwork. Information different to that filled in on comparison site. I think this is self service. I hope I never have to claim from these idiots as I believe it will cost me a fortune.”
“as a result of octagon and premium credit incompetence on a matter of changing my direct debt payments gave me seven days to pay the outstanding balance this was none of my fault. so I made complaint against octagon and the staff involved in this matter.”
“Disgusting insurance company send your car in after someone bump into my car outside my house. Front end damage with an engine malfunction, they fix the body but not the engine malfunction. Even withoutinvestigating the problem they are 110% sure the engine problem is not down to accident and expect customer to take to dealer to pay for their selves. Absolutely disgusting I'm 7 months pregnant and have a disabled child but apparently that's not their problem. AVOID LIKE THE PLAUGE.”
“Absolutely terrible company, I have had nothing but problems with them and now they are processing a claim against me that was not my fault - without even gathering my evidence of 2 witnesses and cctv footage and admitted that it is cheaper for them to just put me at fault rather than go any further with the claim and I will be the one that has to suffer with paying additional insurance costs for the next 5 years!!! STAY AWAY FROM THIS COMPANY. Solicitors will be involved but at my cost due to their scamming ways. STAY AWAY STAY AWAY STAY AWAY. I will be posting this on every site possible about them!”
“Sent them my proof of no claims! Rang them up and checked what I had sent was ok! They confirmed. But apparently it wasn't. They had my email, phone number and home address yet I wasn't informed that they had cancelled my policy after the 2 week period after taking a big deposit off me and letting me drive uninsured and illegal until I realised payments were not coming out. To top it all off they have charged me £75 cancellation fee...the cheek!! When I did call to see what the hell was going on I was spoken down to and when I threatened to take it further I was laughed at. Something should be done about this company! I've never had any problems sorting my car insurance before and have never been treated with such disrespect! Avoid!!!!”
“Absolutely lame company. They put me wait for an answer for 5 days, then they requested more documents and put me to wait another 5 days just to get informed that they cancel everything. They didn't even bother to send me an email. Thanks octagon helping me to lose my job for not being able to use my car.”
“I cannot give this company even one star! But they certainly get five stars for abuse and incompetence. They cancelled my policy with them due to their own clerical error. They claimed that they had tried to contact me (a lie). I never received any communication from them, despite they having my telephone number and e-mail address. I, by pure chance received a letter addressed to me at the town in which I reside. No actual address! For this, my policy was cancelled. Not satisfied with their breach of my contract, they then caused injury to my 81 year old mother by depositing a 'refund' to her account which caused that account to be suspended as neither my mother or the bank recognised the company and so believed the transaction to be an attempt to defraud.
Due to my financial station, I am unable to get any justice through the court system.
I strongly recommend that anyone considering using this company consider again.”
