“BEWARE !!! octagon yes are cheap but that's the only positive I have to say about them . Firstly there customer service are terrible unhelpful and no empathy. They rip you off if you need to change your address with ridiculous charges and interest on top . They don't update details correctly for other services used through them . There breakdown service is also a shambles I was broken down with 2 young children and they did not have correct vehicle or address details because octagon have not updated they also tried getting a £100 call out charge to me even though I have cover so more rip off and miss selling from them . Please public do not use this horrible company I will be changing as soon as policy is up.”
“When I initially signed up to Octagon I was given a given a call from someone from the Octagon call centre to confirm my insurance details. What followed was a very aggressive sales pitch from the telephone operator to upsell me for a range of additional services which I politely declined. However the operator was extremely adamant and persistent that I required these additional services and she would not take 'no' for an answer.
When I finally said 'no' enough times, you rushed through my policy T&C's with me to the point where I could not keep up with her!
Other than the unpleasant confirmation call I received, I am very happy with my cheap and cheerful policy.
aggressive sales pitch by the telephone operator”
“Got ripped off I have 9 years ncb but won't exept it cos I got it in late now I'm paying 3 times the amout won't be using them again and any asociated company's.”
“After reading some of the negative feedback I remained optimistic as every company dealing with thousands of customers can't get everything right all of the time, right! I decided to get a quote using their on-line system and entered my registration number to see my vehicle come up with a good price so all being well I purchased the policy immediately and paid for a full year with my debit card. All sorted or so I thought! I received an email thanking me for purchasing my policy and asking me to register so that I could review my documents, so far so good..........After 2 days of not being able to view my documents I emailed customer services to inform them and sure enough they resent the registration details and reposted my documents on line twice, still couldn't view them. No problem they have a live help facility so I'll use that instead, no-one there, ever! After 9 more emails I got to view the documents but they were showing a different vehicle and a registration number that was one digit away from my actual vehicle, very strange for an on-line system but nevertheless I gave them the benefit of the doubt and emailed customer services yet again. This morning I received a response saying due to data protection I needed to telephone them to sort it out. They responded by telling me I must have made a mistake or maybe a member of their team wrote it down wrong (that's automation for you!) but I would need to pay an additional £88 and the car I had been driving for a week wasn't actually insured. They keep no record of the quote which disappears from your screen as soon as you accept it and they can't give out the names of their team leaders. All communication has to go via email to their 'customer service' department but the same department doesn't receive telephone calls!! BEWARE OF THIS COMPANY, fraud springs to mind here!!!!”
“This company does everything it can to make your life awkward especially if the accident is not your fault. We have had to spend nearly £1000 on phone calls to them just for them to do their job. We informed them that there was cctv of the incident on the day of the accident but they didn't get hold of the footage until two days before it was due to be destroyed and only then after we had contacted the company ,which took us 4 mins and 29 secs, after they told us that they couldn't get hold of the relevant person. They are now withholding the repayment of our Excess citing that the other insurance company has to pay this back but they withheld it not the other insurance company. Everyone you speak to tells you a different story. They do not communicate with their own solicitors or you. All in all they are an appalling company to deal with and I will never recommend them to anyone. In fact I will actively discourage people from using their services
IF I WAS YOU I WOULD STAY WELL AWAY!!! Don't no what company these other reviews are reviewing, but it isn't this one!!
This company is absolute crap. After I had a non fault accident all they did was procrastinate and I had to do all the running about to sort the claim out. As a consequence I cancelled my insurance with them within the 14 day cooling off period. They have now sent me a letter asking for more money as they insured me for 9 days of the renewel. In this letter it stated that I cancelled my insurance and it was cancelled on the 22/09/2015 the policy started on the 13/09/2015 so by my maths that is less than 14days. They then said that they are taking the cancellation from the date of my last payment on the 09/09/2015 which still falls within the 14 day cooling off period. It's seems no one knows how to add up at this sham of a company. My car was written off by them so I don't what vehicle they think they were insuring but it wasn't mine. I think that the Financial Ombudsman needs to look in to them. By the way if they wish to dispute this I have all my bank records available. DO NOT USE!!!!”
