“I put poor in my claims experience as I felt they did not represent my needs well enough through the claim.
I felt both parties were at fault, the other insurance company fought their policy holders claim but mine did not at all.”
“Dreadful !! Avoid at all costs
They're "ok" till you need to make a claim .. Then they become rude and almost un contactable .. They don't seem to know their elbow from their ar**hole
Awful awful company !!
I only chose them because they were cheap!!
And after reading over 300 reviews it seems that they are terrible all round. .. Be warned I've read that they try to withhold your NCB proof when you try to leave too !
Cowboys !”
“otagon still my money, I advice at same beginning that I have 2 years no clime discount and they Have problem to confirm this, in result cancel my first insurance with octagon And KEEP DEPOSIT THEY NEVER REFUND MY MONEY.”
“I think octogan is a very good company and their customer service is very good I always on the few occasions I have spoken with them I was at ease as my quarry was dealt with and have good communication from the team.”
“You kept demanding that I sent you proof of 'no claims' which I tried to do several times and you kept on saying that I hadn't sent them. When you finally accepted what I sent you emailed documents which could not be opened. Eventually when I managed to read them there was hardly anything in them. I am very thankful that I haven't had to make a claim so far because I have no doubt that you would make it IMPOSSIBLE to do!”
“Cancelled the policy because I found it cheaper elsewhere when I tried to cancel they were very difficult and even though I was in my 14 day period they still charged me cancellation fee and admin fee the usual they are not a very caring company nor where they willing to listen to me. I would never buy insurance from Octagon or recommend stay well away.”
“A car bumped mine Dec 2014, wasn't informed about claiming something as an uninsured loss, this information was given to me by the other party insurance, even when I phoned octogan back enquiring they still denied it. Compensation claim still going on with their legal side , no I would not recommend them at all either them or the legal lot. Wont make that mistake ever again.”
