“Incredible how you can take out insurance with this company only to find most matters of treatment fall outside of the policy! They offered us £127 toward a £1650 bill! We are pensioners and our lovely dog died following treatment and investigations into what was wrong with him. They deducted 15% because he was over 8 years as well as the excess. Just seems they are out to try NOT to pay up. Heartbreaking for us, they just make it more painful and couldn't care less!”
“Very poor customer service, i was informed by email I had cancelled the direct debit for my insurance (which I hadn't) and told I would have to pay £31 and then re-start a new policy. I can only assume this is a scam for money. I tried to explain to several different people on the phone I had not cancelled my direct debit and I wanted to reinstate my policy and was met with very little empathy or understanding. Very poorly run business, I would not recommend paws and claws pet insurance at all.”
“Insured my dog with Paws & Claws Insurance when I tried to claim for my dog with terminal stomach cancer, they declined to pay. When I opened the policy i declared my dog had trouble with bile for a few years. They used this to get out of paying they are robbers in suits. DONT INSURE WITH THEM.If your dog dies you have to pay rest of years premiums if you claim and they take it out of your claim if uou did manage to claim AVOID THEY WONT PAY OUT”
“I have found this insurer to be very helpful and empathetic over the period of the last 9 months when my cat has been very poorly. The claims seem to have gone through without a problem and my vet seems satisfied.”
“they dug so deep into our claim that in the end I gave up. If we ever have another pet and insure it there is no way the insurer will be paws & claws. You willingly take our cash but will not (in our case) pay out for medication.”
“Excellent customer service from the team, all claims settled quickly and efficiently either to us or directly to the vet. Everything explained fully, customer service team all friendly, polite and very helpful. Would highly recommend this company.”
