Pets At Home Reviews

Name: Pets At Home
Rating: 2.08

2.1 Rating 513 Reviews

25 %

of reviewers recommend Pets At Home

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2.1

Based on 513 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

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“Wife and daughter refused entrance Without reason The person in question was wearing a face mask but round the neck”

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Posted 3 years ago

“Don't waste your time on their "pet guarantee" or "promise" they'd just refuse to cover the vet fee. I'd never trust this company and would never shop there again.”

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Posted 3 years ago

“Been shopping here for years but today me and my daughter got to the doors and were REFUSED entry because we were together W.T.F!😮 quote they said "its like this everywhere you go now", NO it is not like this everywhere you go now as we had spent the morning in various shops like Wilko/B&Q and Morrisons, because you have refused us entry we have taken our business elsewhere! a quick google search showed a local smaller business and we went there and it was so LOVELY to be WELCOMED by FRIENDLY STAFF who are not pushing idiotic NONESENSE set by their head office, if i was that way inclined me and my daughter could go back to your s**t business and go in separately then meet up once in side! YOU ARE SO DUMB 👎”

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Posted 3 years ago

“I visited my local pets at home store today (23jan 2021) to be told only 1 adult would be allowed in to the shop so my husband went to wait in the car. While I was in the store there was several couples let in after me and at least 2 queuing to get in. If this is the case the the manager/supervisor needs to stay on the door so they can keep an eye on the entrance.”

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Posted 3 years ago

“Colindale store - The customer service is poor, I was in the shop for 3 hours in total, spoken to quite rudely by two staff members when I asked for help, even another customer I did not know, over heard and said to me they are rude . I love the shop! The staff need to be more pleasant for sure.”

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Posted 3 years ago

“I would like to thank Luke from pets at home Botley for the most amazing customer service and going above and beyond for myself and my 3yr old son. My sons pet fish died and couldn’t understand what that meant and felt it needed to see a vet. I took my son and his fish here and Luke was so helpful with pretending to be a vet and bringing back a new alike fish for my son. My son was elated. He really made a little boy extremely happy. I am grateful. Thank you Luke, pets at home are very lucky to have you as an employee.”

Helpful Report

Posted 3 years ago

“Pets at Home Lincoln Following an extremely rude and upsetting experience's my wife had with a member of staff when she tried to return a faulty dog harness, i decided to return the next day to discuss this with the manager. On arrival at the door controlling entry into the store due to Covid, was a member of staff who resembled the person my wife described. She confirmed she was and i asked of i could speak to the manager as i was unhappy at the way my wife had been treated, only to be told that she was the manager. Asking if we could talk away from the main doors she refused saying that if i wanted to make a complaint i would have to do it right their, in the doorway, in front of a queue of people waiting to come in. In light of this i have written 4 times now to customer services to complain about this over the last 6 weeks or so. To date not one single response. At least in this case customer service is non existent!”

Helpful Report

Posted 3 years ago

“Twice now PaH have messed up on click and collect - they then take several days to refund you which adds insult to injury!”

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Posted 3 years ago

“The staffs refused to buy an gold fish's, because my tank is too small. Ballock.”

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Posted 3 years ago

“Absolutely awful experience at the groom room at pets at home. After telling them my dog has had a leg operation, they confirmed they would still be able to wash and cut him. While collecting my dog, they had not even done a half decent job and claimed that we did not tell them about his operation. They left his nails long, even though we had paid to get them cut!!! Aside from the awful job they did Grooming my dog, the staffs attitude towards us as customers was absolutely disgusting. NOT WORTH YOUR TIME OR MONEY”

Helpful Report

Posted 3 years ago

“Would like to compliment one of your staff for her fantastic job. Her name is Emily P (Livechat nickname is Kate E). She saved my poodle's life by completing my order which was out of stock when dispatching. She reached out and help me to check stock around and finally got one for me. I'm very impressed with her work. She is a valuable asset to your company and if there is a reward/award in your company she definitely deserve for it. Thank you Emily. X”

Helpful Report

Posted 3 years ago

“PETS AT HOME FARNBOROUGH. I bought 4 different types of fish on January 2nd, including 2 snails and 2 catfish. In total I bought about 15 fish. 1 week later I have 3 left. The catfish were SO bloated and died within 2 days where he'sskin had strecthed so much. ALL my fish got white spot disease from my loach I bought at PETS AT HOME. I AM DISGUSTED IN how pets at home treat their fish. I went today to get my water tested. It was absolutely fine. In EVERY single fish tank there were at least TWO fish dead which looks like they have been dead and not taken out for at least a few days. SHRIMPS were eaten alive, had no heads on them and were still left in the fish tank! I am DISGUSTED AND GOBSMACKED how these fish are looked after. It doesn't matter whether its a dog, cat or fish, they are ALL still living creatures and all have a right to live a healthy, happy life. PETS AT HOME just care about the money and the business rather than the health and upkeep of their pets. DISGUSTED after what I saw today and what I have been through with my fish. I will be taking this further and making sure someone steps into these branches to make sure their animals are being looked after in the right manner. I do infact know that Pets at home have been on WATCH DOG already for how they treat their live animals and I will be reporting this again to WATCH DOG and taking every step I can to make sure that these fish AND other living creatures are being looked after correctly and are not there just to be sold to make money. DISGRACEFUL.”

Helpful Report

Posted 3 years ago

“If I could I would give zero stars! I am extremely dissatisfied with the unprofessional service that I have received today at the store in Craigleith Retail Park in Edinburgh. My kitten was due to be castrated today and as per the instructions my kitten was not fed all night and was then taken to his appointment at 9am. After one hour and a half, I came to pick up my kitten only to find out that no procedure had been undertaken due to an emergency. Throughout this entire time, I was not notified about the situation, my kitten was locked in its travel cage, left without food and the appointment was not rescheduled. In fact, I was told that the next appointment was not available until the end of February! Absolutely shocking. If I had not purchased a PetPlan previosuly, I would never return to Pets at Home. AVOID!”

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Posted 3 years ago

“I went to the Baguely store today to purchase Frontline Plus for my cat and dog as I have done for the last 5 years or so. A very miserable lady named Alex eventually came to help me and was extremely sullen. I told her what I needed and she asked for the exact weight of my cat. As I was unsure I told her it was an average weight adult cat. She refused to supply me with the product as I could not provide the exact weight. I explained that I had been buying it from them for several years without problem but still she was adamant and actually quite rude. I then went to your store in Broadheath and purchased the products without problem. As it turns out, Frontline Plus only do one product for cats up to 8kg so unless it is a kitten or a huge cat there is only one product available. I suggest Alex receives some product and customer service training before she is permitted to deal with customers again! Very disappointing service!”

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Posted 3 years ago

“Shopped in lakeside and Pitsea stores recently and the service has been amazing. Can't help you enough and when my regular puppy food was out of stock it was ordered and delivered to my home in 48 hours free of charge in time for new year. Well done pets at home and keep up the good work. My custom is definitely guaranteed”

Helpful Report

Posted 3 years ago

“Brilliant ..ordered cat bed 2.30 pm on the 30th ,delivered 1pm on the 31st.”

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Posted 3 years ago

“They where very helpful, they make you buy 2 rats which is really good,”

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Posted 3 years ago

“Pets at Home are my favourite store because of their efficient and polite attitude. Mark I believe might be the Manager in St Albans dealt with my query within minutes . Prior to this I have always found the staff friendly and exceptionally helpful. This is so important for customers at present.”

Helpful Report

Posted 3 years ago

“I took my puppy for a first cut. She told me it would have to be a shorter cut and I said ok if she could keep it as long as possible. When I came to collect her she had been shaven down to the skin. I could have done what she had done with my husbands shavers. She looked like a little rat. The lady seemed to think she had done a marvellous job. And said she's a different dog. Yeah she's gone from a Bicton frieze to a chawowa!Well we can all just shave a dog to the skin!!!! When we got her home she had tufts of hair that were longer none of it was one length and one ear is a different length to the other. She looks like she has had a disease and her hair has had to be badly shaved off. She had about 3cm long hair when she went in so she had plenty to play with!! Who does that to a puppy!! I'm guessing It was just easier and quicker to just shave her!! I could have done that. And then I had to pay for them to make my puppy go from a beautiful fluffy dog to looking like a siamease bald cat. DO NOT TAKE YOUR DOG HERE!! If I could go back a day and not take my dog I would. All I have done is cried since she had her cut and its gonna take at least 8months before it grows back and by then she won't be a puppy. Worst decision i ever made for my beautiful puppy. Were so sad now 😥 a terrible Christmas moment to round off a terrible 2020.”

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Posted 3 years ago

“shocking lack of knowledge 2 people in same stor give polar opposite advice on same fish. apparently you cant keep 2 angel fish together, has to be singl or trio. how many did they have in their tank ? yes you guessed it 2. so they refused to sell me both. also you apparently cant keep angel with neons. despit me doing that for the past 30 years with no problems i challenge any of you so called experts to go on you tube and find a discus/ angel set up that HASNT also got a shoal of neons in it. i certainly wont be going back”

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Posted 3 years ago

Pets At Home is rated 2.1 based on 513 reviews