Pets At Home Reviews

“ I would like to thank Luke from Pets At Home Botley for the most amazing customer service and going above and beyond for myself and my 3yr old son. ”

“ Shopped in lakeside and Pitsea stores recently and the service has been amazing. Can't help you enough and when my regular puppy food was out of stock it was ordered and delivered to my home in 48 hours free of charge in time for new year. Well done Pets At Home and keep up the good work. My custom is definitely guaranteed ”

“ We received amazing service when purchasing a Hamster for my daughters Christmas present. Pets At Home, Trowbridge gave us a full brief of do’s and dont’s, recommended certain equipment and even built the cage for us for free. I wholeheartedly recommend this store. ”

“ Tracy at Warrington Store, Best of the Best! Had a problem with my little wee cat, Bonnie. Tried several hypoallergenic foods from Pets At Home. Called and spoke to Tracy. BRILLIANT! Helpful, knowledgeable, courteous and nothing too much of a problem. Called into the store, she took me to the product, explained what it did and Bonnie is very excited (as well as her dad). Thank you Tracy- if there's an award for Best Service, will one of you CEOs get it sorted! Thank You Tracy and Merry Christmas ”

“ I would completely disregard some of the bad comments I have seen and would highly recommend Pet’s at home for their products and customer service. ”

“ Excellent customer service at the Edinburgh newcraighall branch. Valuable advice on the care of some Oranda fish l had got. Thank you so much. ”

“ Excellent customer service and really friendly and helpful staff. Valuable advice on the care of my oranda fish, l recently purchased from the Newcraighall branch in Edinburgh. Highly recommend. Keep up the good work. ”

“ A huge thank you Cindy and team in the Exeter store who today have gone above and beyond to help me with my little pre-loved Jack russell x Yorkshire Terrier who is 13 years old. Being a Sunday they managed to squeeze (she's not big 😉) her in for a Vet consultation very last minute. What fantastic service. ”

“ Cat litter - great product, great service, good price. However ridiculous packaging. The plastic bags are good enough to slap an address label on. Instead of which these 30kg bags were put in boxes which broke and fell apart and were impossible to lift ....and now we have to get rid of this pointless cardboard which wasn’t needed.What a waste! ”

“ Online always good. Customer service very helpful and prompt. Would strongly recommend ”