Pets At Home Reviews

Name: Pets At Home
Rating: 2.08

2.1 Rating 513 Reviews

25 %

of reviewers recommend Pets At Home

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2.1

Based on 513 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went into the parkhead retail park store and was denied a hamster by a very cheeky young male working there because I did not have a picture of the hamster cage that was at my property. Even tho me and my partner had explained that the kids hamster who we bought off them had died. No customer service skills at all and had no interest in helping only to get away from the conversation.”

Helpful Report

Posted 2 years ago

“I have been getting renal food for my elderly cat… delivery is fast… and very happy with the service they provide… highly recommended”

Helpful Report

Posted 2 years ago

“I used to like going to shop at Pets@home in Crayford but stopped going there regularly since their security guard has been terribly rude. He made me clean up the poop left by someone else’s dog as he assumed my dog did it, all because he saw my dog standing near the poop. I knew because my dog had just did a poop just before we went to the store (and it was of a different colour and texture). No apologies, no customer friendliness at all. Another time once my dog peed near the entrance, he didn’t hesitate to give me some paper roll to clean the pee, no please, no thank you, just an angry look. How did they hire such a staff I don’t know. I now prefer to shop elsewhere and other online stores.”

Helpful Report

Posted 2 years ago

“I visit pet at home Chingford regularly, mostly on Saturday, I found one of staff at check out is racist. On one occasion, he overcharged me £6ish, when I went back to get refund, he made me waited for long time and asked another staff to deal with me. Today, about 11ish am when I was waiting to pay, he called a lady behind me to the till and deal with her before me. When I got to the till, I showed NHS card to get discount 10%, he said pet at home stop giving discount to NHS staff 2 weeks ago. IS IT TRUE PET AT HOME STOP GIVING DISCOUNT TO NHS STAFF???? I will never ever go back to pet at home chingford and as soon as my pet plan finish, I will also change a vet. Since I met this racist staff a few months ago, I went to shop on line and found one of German website a lot cheaper than pet at home.”

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Posted 2 years ago

“Give out offers for easy repeat but can't keep on your promise!! Total failure of website offers. Looking elsewhere as fed up with them!!”

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Posted 2 years ago

“I visit Pets at Home on a regular bases and the staff at The Morpeth branch and the Gateshead branch are fantastic, very helpful! So I have had to address the terrible service from a member of staff at the Silverlink Wallsend branch. Just recently I visited this branch and a member of staff (Beth was her name) was so off hand ! She was on her phone when I arrived , she had a terrible manner / attitude like I was interrupting her day ! Very unhelpful she really had no customer care training at all and made my visit to that store the last one!!”

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Posted 2 years ago

“This has to be the worst website in the country. Always have problems placing an order. This time it had taken nearly a week and I still can’t place an order. I have tried using my account, signing in as a guest, using different search engines (Google Chrome, Google, Safari, Bing) - nothing!!! Absolutely ridiculous! With the money this company makes you would think they would invest in a decent website!!!!”

Helpful Report

Posted 2 years ago

“The price fluctuations on dog food at pets at home I find is an absolute rip off . James well beloved food up by £10 and beta puppy which was 31 pounds on offer has gone up to £43 and you can get it online for £25 and free delivery . Running costs of the store is not worth paying their prices . Offers on pet food are not really offers and over the years I have found pets at home go more and more expensive to shop in and the coupons on the app are not worth even the journey Will shop online”

Helpful Report

Posted 2 years ago

“The staff come across unknowledgable give wrong advice or incorrect products not consistent in what they say even though they have allegedly had the same training. Quick to shift blame onto customer for example even though customer was led by " their " own suggestion.”

Helpful Report

Posted 2 years ago

“I ordered and paid for a 2 day delivery date. Ordered on Wednesday and was told my items would arrive on Friday This was then pushed back another 3 days to Monday which then meant I had to go to the shop and buy extra dog food! I will not use again!”

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Posted 2 years ago

“Overpriced and stock levels low”

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Posted 2 years ago

“Visited the Coleraine Branch yesterday to buy some items for my newly rehomed German Shepherd pup. I was served by Stephen who helped me select my items and was helpful, knowledgeable, overall a very pleasant shopping experience. I shall certainly be back !”

Helpful Report

Posted 2 years ago

“I took my 8 month old puppy to the groom room at pets at home for a wash and cut when I went to collect her I was very unhappy with the results she had been very badly cut she was shaved under her stomach and up her sides definitely this was a very bad error also areas of her face was very uneven with a bold areas around her nose I will definitely not be taking her there again I had read other reviews about people being unhappy with the cutting at this particular groom room if they are not experienced in cutting pedigree dogs they should have said this has been very upsetting for me”

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Posted 2 years ago

“Pets at home Tamworth We were served by a lady called Sarah, she was most helpful, showed us how to redeem vouchers for our new puppy, she was a credit to pets at home.”

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Posted 2 years ago

“We bought my granddaughter a hamster at the Evesham Branch. Sammy was wonderful and gave us the best advice. Can’t recommend enough.”

Pets At Home 5 star review on 17th August 2022

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Posted 2 years ago

“Waste of time being a so called VIP customer! No vouchers that I ever had I've been able to use as my dog is on a vet special diet ( royal canin urinary ) which is rather expensive. So I've saved them the postage now and have became an ex VIP!! When you join up this company should explain that vouchers are for normal pets with nothing wrong with them. Its a big company who should be aware that not every pet is the same!!”

Helpful Report

Posted 2 years ago

“Extortionate prices for a very average service. My not so great experience entailed a store visit with my dog for a grooming. Besides it being an eye watering £42, the sleep around his rues was left on which is quite unacceptable. Emails were traded and lip service paid by PAH so not surprisingly, that’s led me here. Customer Service doesn’t really offer any resolutions other than mealy mouthed apologies. Be careful if you are using for the two reasons I’ve listed above”

Helpful Report

Posted 2 years ago

“Pets at home are the worst pets company in the UK. They are overpriced and spread a lot of incorrect information. Rabbits in particular. We have a massive issue in the UK with overbreeding and too many rabbits in shelters. Stop selling them!! Rabbits do not belong in hutches or cages. They require as much space as any cat or dog - anything less is cruelty. Never buy your hay, pellets, forage or treats from these corporate detached businesses. Pets at home - do the right thing and put welfare before the £££. I’m taking this to your COO too as the list just gets longer and impacts most animals that you stock for. I welcome anyone else to do the same - coodirect@petsathome.co.uk”

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Posted 2 years ago

“We have been taking our Shitzu to pets at home a long time. Sophie always done a wonderful job on our dog. Thank you”

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Posted 2 years ago

“I received exceptional service today at My Warrington store of Pets At Home . I was helped with my query s by a most Helpful staff member, Her name I thankfully found on my receipt . Although only her first name " Tabitha ". It is a credit to this company that staff Members are very knowledgeable when I have ever needed any advice with my two dogs . Never before have I felt the need to show my appreciation to somebody's help and dedication. Once again,. "Thank you Tabitha". Thank you Pets At Home. Brenda Hinton Warrington.”

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Posted 2 years ago

Pets At Home is rated 2.1 based on 513 reviews