Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,111 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good comprehensive cover at good price.”

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Posted 13 hours ago

“Short sharp and s**t hot. Sorted quickly, the way it should be!”

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Posted 13 hours ago

“Not happy with the home insurance quote from my usual company, so searched the internet and found “Policy Expert” very easily. Quickly entered my data and preferences and received a competitive offer. Many thanks Policy Expert. Well recommended.”

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Posted 1 day ago

“Excellent service I did my policy online but needed further assistance and the phone was answered quickly and find that’s a first these days I was very impressed The agent was very efficient and polite”

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Posted 1 day ago

“Customer service advisor was not really helpful. Sounds like he is giving me the answer from the script book Yes or No. I found him rude. Was not really helpful and that is why I decided to cancel my policy. Last time when I spoke to the agent about 14 days cooling off period , As a good customer service he should have told me 14 days cooling off period is starting from what date.”

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Posted 1 day ago

“Quick and easy to get a quote. Well priced and excellent cover”

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Posted 2 days ago

“Attractive, easyvyo navigate website with clear policy wording. Well done Policy Expert”

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Posted 2 days ago

“Signup process quick and easy, good deal and price, happy with service.”

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Posted 2 days ago

“So simple to use. Quick & easy completion & swift return of information needed to make appropriate choices.”

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Posted 3 days ago

“I've been a loyal customer of Policy expert for several years, always paying my premiums and trusting that they’d be there when I needed support. Sadly, that trust has completely broken down. I filed a claim months ago for serious water damage caused by flooding—my laminate floor is swollen, there’s visible damage to the plasterwork, and now mould has started forming. They sent an engineer out once—over three months ago—who ripped up part of the flooring to “dry it out” and then left it completely unfinished. Since then, there’s been no progress, no follow-up, and no communication. As a result, I’ve been unable to use my living room for months, and the conditions are deteriorating. Despite repeated attempts to get in touch, they continue to avoid responsibility. This is absolutely unacceptable. Home insurance is supposed to give you peace of mind—not leave you in limbo while your home becomes increasingly uninhabitable. I would not recommend Policy Expert to anyone who expects real support in a time of need.”

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Posted 4 days ago

Hello Arkadiusz Thanks for taking the time to leave us your review. We understand that you've escalated your experience to a formal complaint. The claims team will review your complaint and contact you as soon as possible about your building settlement. If there's anything else we can help you with in the meantime, please get in touch at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 1 day ago

“The best among all sites, I like it very much, thank you”

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Posted 5 days ago

“Direct questions within policy cover requirements fields.”

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Posted 5 days ago

“Very easy to talk to. Happy with the result, not like most of your competitors.”

Policy Expert 5 star review on 8th April 2025

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Posted 1 week ago

“Easy to deal with, not like other companies. Good prices, in fact excellent price for all house and contents. Ron.”

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Posted 1 week ago

“Seems so much better than others on line”

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Posted 1 week ago

“Just 10 minutes to complete a very clear, easy to follow set of questions and my quote came through. I was very pleased with the competitively priced result and the 'silver' policy had everything we were looking for. Would highly recommend.”

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Posted 1 week ago

“Easy to use website and very competitive pricing”

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Posted 1 week ago

“Easy to get a policy - not started yet”

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Posted 1 week ago

“So easy to use and straightforward instructions”

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Posted 1 week ago

“Easy to get quote online and reasonable price for home insurance Will be using you again in the future Thank you”

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Posted 1 week ago

Policy Expert is rated 4.7 based on 20,111 reviews