Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,064 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Tell us how Policy Expert made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Policy Expert 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I expected to be provided with a summary of my form entries for checking before the payment page. Surprised this was missing.”

Helpful Report

Posted 3 years ago

Good Morning Anthony, Thank you for taking the time to leave us a review. Your feedback has been taken on board and will be logged with the relevant team to review. We are always trying to improve our services for the benefit of our customers so we appreciate you highlighting this. If there is anything else you wish to discuss with your policy, I would be happy to help. I can be contacted on homereviews@policyexpert.co.uk. Thanks, Ellie

Posted 3 years ago

“Guy was friendly enough, but I didn’t like him trying to hard sell some other covers”

Helpful Report

Posted 3 years ago

“Took out Policy confusing due to previous quotes still on my profile. Last years quote with renewal taken out 24/10/21 for 25/10/21 expire 24/10/22”

Helpful Report

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. We believe it's important that our customers always have access to all their policy documents which would include the ones that are now expired. The reason we do this is for any claims or complaints that may potentially arise in future. However, I do apologise for any confusion this may have caused you. If you do wish to discuss things further or if there's anything else I can help you with, please contact me directly. I am available at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 3 years ago

“About average. Less than good, better than poor. Just fine.”

Helpful Report

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. We appreciate that you may not feel in a position to review all our services, however, we hope that feedback obtained from reviews such as yours could give us an opportunity to look into any way our overall services could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. If your rating of 3-stars is also reflective of your experiences with things such as this, please do let me know - we would love to get some further feedback from you. I am available by telephone, email and live chat. Thanks, Nisha

Posted 3 years ago

“Lowest price found”

Helpful Report

Posted 3 years ago

Good Afternoon Thank you for getting in touch with us. Firstly, I'm pleased to hear that you're happy with your policy premium. Here at Policy Expert, we welcome all feedback, ranging from our website and policy documentation to any interactions you may have had with our agents so if you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 3 years ago

“The website was easy to use. Price went up slightly on the website even though nothing changed from a comparison website”

Helpful Report

Posted 3 years ago

Good Evening, Thank you for your review! As an insurance broker, we offer many different policies through various channels. The policies that have been purchased through comparison sites may have a more competitive premium and will have different levels of cover. However, I'm pleased to hear that you have managed to find a premium and cover that you are happy with. If you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 3 years ago

“i am a new customer and have had problems with my password it has taken four times to sort out . it needs a better service for this issue thank you john.”

Helpful Report

Posted 3 years ago

Good Afternoon John, Thank you for taking the time to raise this feedback. I am sorry to hear that you had trouble setting up your online account. I can see that our team did everything to assist you with this matter, and also emailed a copy of your documents to you directly. I'm pleased to see that after two phone calls, they were able to resolve this with you. If you have any other trouble or need any further assistance with your account, please do not hesitate to contact me directly. I am available via telephone, email and live chat. Thanks, Jasmine

Posted 3 years ago

“Appears good value for money but it is not easy to compare with previous policy as there is no clear summarised itemisation against each heading that you usually get with other insurers (even when the documents are on line)”

Helpful Report

Posted 3 years ago

“Quick and easy”

Helpful Report

Posted 3 years ago

Good Afternoon Sandra, Thank you for taking the time to leave us your feedback. Here at Policy Expert, we are continually reviewing our processes and products to see how we can better our services. We are so pleased and proud to hear that your experience with us, was efficient and stress-free. I note that you have left us with a rating of 3-stars. We would love to understand the ways you feel we could improve our services to make it a 5-star experience. Please forward any thoughts you have to me at homereviews@policyexpert.co.uk. Thanks in advance, Jasmine

Posted 3 years ago

“I’ve not used the policy and so can’t really rate it as for me the rating comes when the policy has to be used sadly.”

Helpful Report

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. I appreciate that you may not feel in a position to review all our services, however, we hope that feedback obtained from reviews such as yours could give us an opportunity to look into any way our overall services could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. If your rating of 3-stars is also reflective of your experiences with things such as this, please do let me know - we would love to get some further feedback from you. I am available by telephone, email and live chat. Thanks, Nisha

Posted 3 years ago

“Good policy and easy to buy online”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for taking the time to leave us a review. We hope that feedback obtained from reviews such as yours could give us an opportunity to look into any way our overall services and products could be improved - from how clear you find our policy documentation, to any interactions you may have had with our agents. If your rating of 3-stars is also reflective of your experiences with things such as this, please do let me know - we would love to get some further feedback from you. I am available by telephone, email and live chat. Thanks, Jasmine

Posted 3 years ago

“Still to experience service over next 12 months. Acceptable so far, day one.”

Helpful Report

Posted 3 years ago

“Not have had to claim, so not sure what I'm reviewing - but I've been asked to anyway.”

Helpful Report

Posted 3 years ago

Good Afternoon, We appreciate you taking the time to leave us a review. Here at Policy Expert, we value all feedback provided to us by our policyholders. We encourage our customers to review us, so we have the opportunity to look into any ways our overall services could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. If your rating of 3-stars is also reflective of your experiences with things such as this, please do let me know - we would love to get some further feedback from you. I am available at homereviews@policyexpert.co.uk Thanks, Jasmine

Posted 3 years ago

“Policy advertised at £104 but at checkout it cost £158. I still went ahead as I was in a massive hurry due to the fact that the homes insured had expired a month ago without me realising it. The process to obtain a new policy was simple quick and effective.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for taking the time to leave us your feedback. Firstly, I'm pleased to hear that you are happy with the process of setting up a policy. We endeavour to make this as stress-free and easy as possible! I am sorry to learn that there has been some confusion regarding the price that you were offered. If you opted to include some additional cover, or a 'bolt-on' policy, this would have altered the price. However, I would like the opportunity to further investigate your concerns. As I have been unable to locate your account with the information left in your review, could you please forward your details to me at homereviews@policyexpert.co.uk? Thanks in advance, Jasmine

Posted 3 years ago

“Easy to get it and good prince with good coverage”

Helpful Report

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. It's great to hear that you're happy with our overall cover and premium. However, I've noticed that you have only rated us with 3 stars. Please note that we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. If you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“Quick and easy to sort out”

Helpful Report

Posted 3 years ago

Good Morning Thank you for taking the time to leave us a review. It's great to hear that you had found purchasing your policy simple! However, I've noticed that you have only left us a 3-star rating. Please note that we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. If you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“Still haven't received my policy”

Helpful Report

Posted 3 years ago

Good Afternoon Nick Thank you for your review and your time on the phone today. As discussed, if you have provided us with an email address, all your policy documents will be immediately available on your online account via our website. However, if you prefer for your documents to be posted, we can arrange this for you. I'm pleased that I was able to assist you with logging into your online account and if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“I am moving house... decided to stay with you as l have been with you for a while and assumed it would be simple...NO... didn’t get the email and had to Keep going through the most ridiculous questions... by the time I had exchanged at 5ish on Thursday and I had to confirm with you... I had to go through’hell’ seriously nearly lost it...”

Helpful Report

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. When moving home, we would need to cancel your existing policy and replace it with a new one providing that you have already exchanged contracts and will be completing the sale and moving in within 14-days. We have a duty of care to ensure all your information is accurate so we can offer you suitable cover options and ensure that you are adequately covered. I understand that going through the question set can seem long-winded and I apologise for the inconvenience this has caused. If you wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“All very easy to do online and saved over £60 on my renewal quote. However, as with all insurance companies, you do not know how good they are until you have to make a claim. These ratings should be sought AFTER a claim has been made.”

Helpful Report

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. I'm pleased to hear that you're happy with your renewal premium! I appreciate that you don't currently feel like you are in a position to review our claims service, however, we welcome all feedback, ranging from our website and policy documentation to any interactions you may have had with our agents. If you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“Automatic renewal email gave a higher price than what I paid this year. Went onto price comparison website and got a better quote from Policy Expert. Rang up and they modified the details relating to the new quote to match the existing policy and it came out cheaper! Decided to renew for simplicity. The confirmation emails I've received (about 6 of them in a few hours) all relate to the renewal based on the automatic renewal figure which is incorrect - the policy documents appear to be in order however.”

Helpful Report

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. We will always look to offer you our most competitive quote when generating your renewal. However, as our automatic renewal quotes are based on the information provided in your previous policy, we are only able to look into changes that could potentially lower your premium when we speak with you over the phone. However, I'm pleased to hear that we have managed to provide you with cover and a premium that you're happy with. I would like the opportunity to investigate your comments regarding the purchase confirmations that you had received. Unfortunately, I am unable to locate your account with the details you have provided on this review. Would it be possible to contact me directly? I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

Policy Expert is rated 4.7 based on 20,064 reviews