Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 19,807 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 19,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Tell us how Policy Expert made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Policy Expert 5 star review on 13th February 2023

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Errors were made at outset, but were resolved quickly.”

Helpful Report

Posted 6 years ago

“Friendly staff.”

Helpful Report

Posted 6 years ago

“It did not make me happy as a few weeks ago trying to make a claim I got cut off twice being transferred from one operator to another gave up in the end and just payed for the roof repair myself”

Helpful Report

Posted 6 years ago

Good morning, Thanks for taking the time to leave us a review. I'm sorry to hear that you were unable to get in touch when calling the claims team due to being cut off. This is something we would like to look into and I have therefore sent you an email regarding this. If you have any other questions or concerns, please respond directly to my email. Thanks, Hannah

Posted 6 years ago

“i did manage to renew my policy but it was made quite difficult”

Helpful Report

Posted 6 years ago

Good afternoon, Thanks for leaving us a review. I'm sorry to hear that you felt the renewal process was made difficult. We aim to make things as simple and hassle-free as possible. We are keen to get your feedback on things so I have sent you a separate email regarding this. Please respond directly to my email to enable me to pass your feedback on accordingly. Thanks, Hannah

Posted 6 years ago

“I would like a sent paper invoice of what I have purchased,”

Helpful Report

Posted 6 years ago

Good morning, Thanks for leaving us a review. I have sent you an email regarding this. Thanks, Hannah

Posted 6 years ago

“it didn't, it was almost the best price so decided to continue”

Helpful Report

Posted 6 years ago

“One of the easiest and best insurance companies I've ever dealt with. Quick to a swear the phone straight facts and fair prices what else can I say policy perfect I say”

Helpful Report

Posted 6 years ago

“Disappointed that my premium was increased for less cover. However, after ringing up, I was able to get a better premium and more cover as I had used a comparison site to find a better deal, which they bettered!”

Helpful Report

Posted 6 years ago

“Fine so far. Might be different if i need to make a claim”

Helpful Report

Posted 6 years ago

“Cheapper insurance then others on the market.”

Helpful Report

Posted 6 years ago

“Price not happy as gone up without a claim”

Helpful Report

Posted 6 years ago

“Not happy took money with out me knowing”

Helpful Report

Posted 6 years ago

Good morning, Thanks for taking the time to leave us a review. Around a month prior to your expiry date, we send out your renewal correspondence by post and email. This document states the renewal premium, cover, when payment will be taken, how to opt out, etc. As confirmed within this correspondence, we take the premium in the week prior to expiry to avoid any potential payment issues preventing the policy set up, leaving your property without cover. If you have any queries or wish to discuss your cover further please don't hesitate to call our customer services team on 0330 0600 632, we will be more than happy to help. Thanks, Vicky

Posted 6 years ago

“easy to change companies hope any claims are as easy to sort out.”

Helpful Report

Posted 6 years ago

“not happy about money comming out of my account so long before it was due i was unable to shop about with having been on holiday till the 7th which was 3 days before it was due will go out of my way next year no not renew . less of a policy for more than 40 pound saving . robbery springs to mind”

Helpful Report

Posted 6 years ago

“I am unable to give much of a review, as all I do is pay for our house insurance.”

Helpful Report

Posted 6 years ago

“Have provided a policy for contents and taken the payment but as I have not yet had to make a claim there is not much to make me happy,”

Helpful Report

Posted 6 years ago

“Auto renewed, which was quite good, although I would have liked to have more time to shop around.”

Helpful Report

Posted 6 years ago

“Good okay no bad”

Helpful Report

Posted 6 years ago

“Notification of when policy due for renewal by e-mail.”

Helpful Report

Posted 6 years ago

“this was a renewal and the company just renewed this so no consultation just done would have preferred a call from a real person but too late now my fault will be more aware next year and consult compare sites and real people first”

Helpful Report

Posted 6 years ago

Policy Expert is rated 4.7 based on 19,807 reviews