Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,064 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable price”

Helpful Report

Posted 3 years ago

Good Evening Thank you for taking the time to leave us a review. It's great to hear that you're happy with the premium of your policy. However, I can see that you have only rated us with 3 stars. Please note that we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. If you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via all the channels displayed on our website. Thanks, Nisha

Posted 3 years ago

“Wasn’t aware they used a credit agreement to pay monthly, possibly would have gone with a different provider knowing this, should be clearer, but price very good and cover looks the best available”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for taking the time to leave us a review. I am pleased to hear that you're happy with your policy premium and overall cover. When you purchase a policy online or over the phone with us, we make you aware that Policy Expert is registered as a Credit Broker with the Financial Conduct Authority and we arrange monthly instalment payments with the lender Premium Credit, subject to your credit status. Should you not wish to pay for your policy using a credit lender, you are able to change your payment method and pay for the policy in full. If this is something you would like to discuss, please contact us and we can organise this for you. If there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“Easy to access and good value for money. Cannot comment upon service as have just signed up”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for taking the time to leave us a review. I'm pleased to hear that you are happy with the premium. I appreciate that you may not feel in a position to review our services, however. we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. As we are always looking to improve on the service we provide, if you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“Cant really give a reciew as the policy starts in few days but i hope they are a good company”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for taking the time to leave us a review. I appreciate that you may not feel in a position to review our services, however. we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. As we are always looking to improve on the service we provide, if you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“It is easy to apply”

Helpful Report

Posted 4 years ago

Good Evening Thank you for taking the time to leave us a review. I'm pleased to hear that you had found it simple to purchase your policy. However, I can see that you have only rated us with 3 stars. I appreciate that you may not feel in a position to review our service, however. we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. As we are always looking to improve on the service we provide, if you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“Home insurance is very good but monthly payment scheme is through a finance company which entails a credit check. Not what I would expect of a good Insurance company.”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for taking the time to leave us a review. It's great to hear that you are happy with your overall cover. When you purchase a policy online or over the phone with us, before anything is set up, we make you aware that Policy Expert is registered as a Credit Broker with the Financial Conduct Authority and we arrange monthly instalment payments with the lender Premium Credit, subject to your credit status. We also inform you that we will share your data with Premium Credit, and they may carry out credit, affordability and/or anti-money laundering checks on you. If they do, then a record of the search or other information may show on your credit file and might affect your credit rating. Before anything is set up and/or put in place, you are advised of the checks that may be carried out. However, I'm sorry if this has caused you any inconvenience. If you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“Easy to access and good value for money. Cannot comment upon service as have just signed up”

Helpful Report

Posted 4 years ago

Good Morning Thank you for taking the time to leave us a review. It's great to hear that you are happy with the value of your policy. I appreciate that you may not feel in a position to review our services, however, we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. As we are always looking to improve on the service we provide, if you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“By far the cheapest quote for my home insurance with slightly improved cover over what I had with esure last year. Happy with the price and apparent cover but you never know how good of an experience an insurance company will give you until you have to make a claim. Happy so far.”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for taking the time to leave us a review. I'm pleased to hear that you are happy with the premium and overall cover. I appreciate that you don't currently feel like you're in a position to review our claims service, however, we welcome all feedback, ranging from our website and policy documentation to any interactions you may have had with our agents. If you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via all the channels displayed on our website https://www.policyexpert.co.uk/contact/. Thanks, Nisha

Posted 4 years ago

“I gave only three stars because, despite being a returning customer I had to negotiate renewal which I found to be unfair as I noticed also that new customers were able to insure cheaper than me. What happened to customer loyalty as it works both ways?”

Helpful Report

Posted 4 years ago

Good Morning Mr Bird Thank you for taking the time to leave us a review. Firstly, I would like to thank you for renewing your home insurance policy with us. Please be assured that we do value customer loyalty and will always look to offer you our most competitive quote when generating your renewal. As our automatic renewal quotes are based on the information provided in your previous policy, we are only able to look into changes that could potentially lower your premium, when we speak with you over the phone. However, I am sorry for any inconvenience this had caused you. If you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via all the channels displayed on our website https://www.policyexpert.co.uk/contact/ Thanks, Nisha

Posted 4 years ago

“good service”

Helpful Report

Posted 4 years ago

Good Afternoon Tim, Thank you for taking the time to leave us a review. I'm so pleased to hear that you are satisfied with the service you have received so far. However, as you have only left us a 3-star rating, we would love an opportunity to look into ways you feel our service could be improved. Could you please forward me any additional feedback that you may have to ask@policyexpert.co.uk? Be sure to highlight your email for my attention, so I can pick this up as soon as possible. Thanks in advance, Jasmine

Posted 4 years ago

“Didn't like the instructions for avoiding Marketing updates. I clicked on it, then it sent an email, then I got a response with another set of instructions.”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for your email. When you choose to opt out of receiving marketing communications, an email is sent containing a link. You are then asked to input your contact information on a form. Once you have completed this form, our marketing team will ensure that your details are removed from our marketing database within 30 days. After this time, you will not receive any marketing communication from us. However, I am sorry to hear that you were not happy with the process and I will pass your feedback on to the relevant department. If you wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“Girl was very robotic and dull..listen to the call and you will no what I mean. Couldnt wait to get of the phone..”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for taking the time to leave us a review and your time on the phone this evening. I appreciate you bringing this to our attention. We always aim to provide a first class service for all our customers, however. I am sorry to hear that you had not received this. We have managed to locate your account and review the call in question and I can assure you that we will be picking this up with the agent. If you do have further questions or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk. Thanks, Nisha

Posted 4 years ago

“Good apart from trying to debit my account a month before renewal date”

Helpful Report

Posted 4 years ago

“Looked for house insurance. Price enquiring direct was double the price via a comparison site. Small print revealed £100 excess was actually £250 for most events. You need to keep your wits about you.”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for taking the time to leave us a review. As an insurance broker, we offer many different policies through various channels. The policies that have been purchased through comparison/cashback sites may have a more competitive premium and will have different levels of cover. Our customers do have the option to choose their excess when taking out a policy with us, however there are some claims such as accidental damage, escape of water and subsidence that require a higher excess to be paid due to the nature of the claim. I am sorry for any inconvenience this may have caused you. If you do wish to discuss this matter or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“Having purchased my policy on line..I rang the company to ask for paper copy to be posted to me.. and the person also wanted to discuss two points in my policy..and said they would bring back at an agreed time...they didn't heard nothing so far..not a good start”

Helpful Report

Posted 4 years ago

Good Morning Thank you for taking the time to leave us a review. I am sorry to hear that you have not received a call back within the time frame you were expecting. I would like to look into your comments and get your policy documents sent to you and arrange a call back as soon as possible. Unfortunately, I am unable to locate your account with the details you have left in this review. If you could please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“easy to take out policy. However 2 stars lost as Policy Expert, like so many insurance companies automatically set up a Continuous Payment Authority - there is no option to decline this at the time of setting up the policy. - This should an opt in /out option. They do this to generate repeat business next year playing on peoples apathy.”

Helpful Report

Posted 4 years ago

Good Morning Thank you for taking the time to leave us a review. Our automatic renewal process is put in place to ensure that our customers are not left without cover unknowingly. A few weeks before the policy is due for renewal, we would send out a renewal invite as well as reminders to notify you of our intention to automatically renew your policy, at this point you have the option to opt out or allow the policy to renew. I am sorry for any inconvenience this may have caused you and if you do wish to discuss this matter further or if there is anything else I can help you with, please contact me directly. I am available via all the channels displayed on our website https://www.policyexpert.co.uk/contact/. Thanks, Nisha

Posted 4 years ago

“customers service very nice and helpful”

Helpful Report

Posted 4 years ago

Good Morning Munir, Thank you for taking the time to leave us a review. It's great to hear that you're happy with our overall service! However, I noticed that you have only left us a 3-star rating. As we are always looking to improve the service that we offer, if you do have any concerns, or require further assistance with your policy, please do not hesitate to contact me directly. I am available via telephone, email, live chat and social media. Thanks, Jasmine

Posted 4 years ago

“Best price and value for money on the comparison websites. Whether this is an excellent policy depends on claim experience, which i hope i never have.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for taking the time to leave us a review. It's fantastic to hear that you're happy with the price and value of our policies! Please be assured that we will pay out on all valid claims submitted within the terms of our policies. We also endeavour to resolve claims as efficiently as possible. If you have any concerns or additional feedback that would improve your experience so far, please do not hesitate to contact me directly at ask@policyexpert.co.uk. I'll be happy to assist you further. Thanks, Jasmine

Posted 4 years ago

“Easy enough to complete insurance details and reasonably competitively priced.”

Helpful Report

Posted 4 years ago

Good Afternoon Dale, Thanks for taking the time to leave us a review. I'm pleased to learn that you found setting up a policy easy, and our prices competitive. However, we always strive towards delivering a 5-star service. If you have any additional feedback that would help us achieve this goal for you, please do not hesitate to forward it to me at ask@policyexpert.co.uk. Thanks in advance, Jasmine

Posted 4 years ago

“Never claimed on may insurance, ever, no idea how good these people are, never know til you need to use them. Buying was easy, comp the meerkat, couple more clicks and bought”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for taking the time to leave us a review. As we are always looking to improve the service that we offer, we welcome all feedback, ranging from the process of setting up or renewing a policy, to the cover provided, and any interactions with our agents. I appreciate that you do not feel as though you are in a position to review our service, however, if you do require any assistance, or have any concerns you wish for us to address, please do not hesitate to contact us via email, telephone, live chat or social media. Thanks, Nisha

Posted 4 years ago

Policy Expert is rated 4.7 based on 20,064 reviews