Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,064 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was all OK thanks”

Helpful Report

Posted 4 years ago

“Have not had any contact as completed through money super market”

Helpful Report

Posted 4 years ago

Good Afternoon Steven, Thank you for taking the time to leave us a review. As we are always looking to improve the service that we offer, we welcome all feedback, ranging from the process of setting a policy online, to the cover provided, and how clear our documentation is. I appreciate that you do not currently feel as though you are in a position to review our service, however, if you do require any assistance, or have any concerns you wish for us to address, please do not hesitate to contact us via email, telephone, live chat or social media. Thanks, Jasmine

Posted 4 years ago

“Well got your product through quidco for reasonable price after cashback however when quotes were checked on your website directly, they were very high for the same product.”

Helpful Report

Posted 4 years ago

Good Afternoon Mr Shaikh Thank you for taking the time to leave us a review. As an insurance broker, we offer many different policies through various channels. The policies that have been purchased through comparison or cashback sites have different cover levels and offers. As we do not offer advice or recommendations about which of our products and services will be most suitable, it is the responsibility of the policyholder to determine which is most adequate for their needs. However, I am sorry for any inconvenience this may have caused. I have also looked in to your policy information and I have emailed you directly regarding a separate matter. If you do have further questions or if there is anything else I can help you with, please respond to the email and I will pick it up right away. Thanks, Nisha

Posted 4 years ago

“Value....”

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Posted 4 years ago

Good Afternoon Mr Tate, Thank you for getting in touch and for taking the time to leave us your feedback. I'm sorry to hear that you are not happy with the value of our policy. I have arranged for one of my colleagues from our renewals team to give you a callback to see if there is anything we can do to offer you a more desirable premium. They will be in touch shortly, but please do not hesitate to email me directly at ask@policyexpert.co.uk if there is anything else I can assist you with in the meantime. Thanks, Jasmine

Posted 4 years ago

“This is the first time I am buying an insurance from Policy expert. Don't have much experience to write about for now. Maybe later”

Helpful Report

Posted 4 years ago

Good Morning Mrs Ketebu Thank you for your review. I understand that you may not feel in a position to review us, however, we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. As we are always looking to improve on the service we provide, if you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“You did nothing. I did all work in entering details etc”

Helpful Report

Posted 4 years ago

Good Afternoon Mr Hudson, Thank you for taking the time to leave us your feedback. Whilst I understand that you obtained a quote and purchased a policy online, we are always looking for ways to improve the service that we provide. This can include any comments you may have about our website, our email communications and how we display information. If there is anything you'd like to discuss in more detail, or if I can assist you in any way with your policy, please do not hesitate to get back in touch. I'm available via ask@policyexpert.co.uk. Thanks, Jasmine

Posted 4 years ago

“Process is too long over the phone. Agents kept calling during my work hours which was annoying”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for taking the time to leave us a review. I understand that the renewals process can seem long winded, however we have a duty of care to ensure all of your information is accurate so we can offer you suitable cover options and avoid any issues if you were to make a claim in the future. I have managed to locate your account and can see that the agents had tried to contact you within the time frames you had requested. I appreciate that you were unavailable due to work and I am sorry for any inconvenience this has caused if you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“In all I have no problem with Policy Expert. However I was taken by surprise when I only received an email that my policy has been renewed without receiving a reminder.”

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Posted 5 years ago

“acceptable”

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Posted 5 years ago

“Could be better”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to leave us your feedback. I'm sorry to hear that you've not been entirely satisfied with your experience. Customer service is at the heart of everything we do. Whilst we always strive to deliver the best service to every customer, we are also always looking into ways we can improve. In order to gain further insight into your feedback, and so we can discuss things further, could you please contact me directly? I'm available via telephone, email, live chat and social media. Thanks in advance, Jasmine

Posted 5 years ago

“I would have liked notice before you automatically renewed policy”

Helpful Report

Posted 5 years ago

Good Morning Mr Beal Thank you for taking the time to leave us a review. We automatically renew your policy 3-5 days before the renewal date to ensure the renewal is successful. This is also to ensure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment. This will have been explained in the renewal invite, however, I am sorry for the inconvenience this has caused. I have tried to call you this morning to explain our renewal process over the phone, however, the number we have on your account would not connect. If you could please contact me directly, we can amend your contact details and discuss your renewal further if you wish. I am available via phone or you can email me at ask@policyexpert.co.uk and mark it for my attention. I look forward to hearing back from you. Thanks, Nisha

Posted 5 years ago

“I didn’t claim, but had cover. All done online. I did take the policy out on a reward gateway which still hasn’t been paid a year on, so a bit disappointed. Auto renew, but the price looked reasonable, so accepted it.”

Helpful Report

Posted 5 years ago

Good Morning Richard Thank you for taking your time to leave us a review. I'm glad to hear that you are happy with your premium, however, I am sorry you have not received the offer you were expecting. I would like to look into this further for you but unfortunately, I am unable to locate your account with the details you have left on your review. Therefore please email me at ask@policyexpert.co.uk and I will pick this up right away. I look forward to hearing back from you. Thanks, Nisha

Posted 5 years ago

“Quote was delivered simply and effectively and accepted with no contact and no increase on last year. Must be acceptable.”

Helpful Report

Posted 5 years ago

Good Morning Mr Colver Thank you for taking the time to leave us a review. It's great to hear that you are happy with your quote and how it was delivered. However, I note that you have only rated us with 3 stars. As we are always looking to improve the service that we offer, if you do have concerns, or require further assistance in any way, please do not hesitate to contact us. We are available via phone, email, live chat, text and social media, all of our details can be found on our website https://www.policyexpert.co.uk/contact/ Thanks, Nisha

Posted 5 years ago

“Not sure of my renewal policy. It has increased consideral amount. So will be thinking of not renewing”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I'm sorry to hear that you are not entirely satisfied with your renewal. We would hate to lose your custom, so would like to look into this for you. A member of our renewals team is due to contact you shortly to discuss your new policy further. If there is anything else that I can assist you with in the meantime, please do not hesitate to contact me via telephone, email, live chat or social media. Thanks, Jasmine

Posted 5 years ago

“I hope I do not require any claim during the insurance period. peace of mind”

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Posted 5 years ago

“My premium increased by some 13% for no apparent reason. I called in and was offered a £6 reduction and "free" emergency cover. I reluctantly accepted this deal. When I used comparison sites the best offers were exactly the same as my original quote! Very suspicious!!”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your feedback. I am sorry to hear your renewal premium increased, this can be down to a number of things such as a change in underwriting criteria, a change in risk factor and general inflation. We will always do our best to give you the best possible deal for your renewal and I can see our renewals agent did manage to offer you a competitive quote. We offer a number of insurance policies through different channels and a policy purchased via a comparison site would have different cover levels to those purchased directly through us. This of course will have an effect on the premium. If you would like to discuss this further or have any other questions please do not hesitate to contact our customer service team. Thanks, Georgie

Posted 5 years ago

“Having contacted Policy Expert to discuss my renewal I was told that I would receive a call back for further information. 3 days later no phone call but had to renew before the policy expired. Previously no issues with PE up to this point”

Helpful Report

Posted 5 years ago

Good Morning, Thanks for leaving us your feedback. I am sorry to hear that you did not receive a call back when promised. This is not the way we look to do things here at Policy Expert, and I have referred this to our management team to be picked up with the agent in question. In the meantime I have arranged for somebody from the relevant team to contact you as soon as possible to discuss your policy further. If you have any further queries, or comments you wish for me to address in the meantime, please do not hesitate to forward them across to me at ask@policyexpert.co.uk. Thanks, Jasmine

Posted 5 years ago

“Shame this years policy went up”

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Posted 5 years ago

“My Policy doesn't renew until 15th May, so not sure why I'm being told the policy has been renewed. I am not happy at having Legal Cover removed and other from last year's Policy. I am looking at other cover. I have no complaints about staff service or quality of documentation.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for leaving us a review. Firstly I am pleased to hear that you have been happy with the service provided by our agents, and the documentation you have received during your past year with us. We automatically renew policies and take payment roughly 5 days before the renewal date to ensure that the payment is successful. This is also to ensure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment. This will have been explained in the renewal invite that we sent to you, however, I apologise if this was unexpected or caused you any inconvenience. If you wish to re-review or amend the cover provided by your renewed policy, please contact our renewals team on 0330 0600 648 - they'll gladly assist you further with this. Thanks, Jasmine

Posted 5 years ago

“i phoned up to advise your company that i had a new issue debit card,but to do this i had to listen to a load of garbage which really wound me up and telephone charges,i tried to log on to your system but found it would not work for me,ie it would not accept my password”

Helpful Report

Posted 5 years ago

Good morning Alan, Thank you for taking the time to leave us a review. As a financially regulated company, we are obligated to provide you with specific information before your call. We do our best to give you these details in a timely manner whilst also ensuring you are given the required information. However, I do apologise if this left you dissatisfied with our service. I can see that you have since spoken to one of our agents, I am glad to see your queries have since been answered. If there is anything I can help with please do not hesitate to reach out via 0330 0600 632 or by emailing ask@policyexpert.co.uk. Thanks, Georgie

Posted 5 years ago

Policy Expert is rated 4.7 based on 20,064 reviews