Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 19,807 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 19,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 13th February 2023

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quote was cheap and easy to purchase online. I haven't had to use the service yet (and hopefully won't have to) so I can't really comment on how good they are.”

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Posted 7 years ago

“Good price”

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Posted 7 years ago

“Good price”

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Posted 7 years ago

“The price was competitive”

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Posted 7 years ago

“cheep products”

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Posted 7 years ago

“Cheapest renewal”

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Posted 7 years ago

“Cheapest renewal”

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Posted 7 years ago

“All very good so far, purchasing was easy. Have had this product before and had no problems with it then. Would recommended.”

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Posted 7 years ago

“booked through discount vouchers with promise of an Amazon voucher for taking out the policy. Two and a half months later and still waiting!!!”

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Posted 7 years ago

Good morning Mrs Weymouth, Thank you for your review. I can confirm that our vouchers do have a 90 day validation period. We have tried to get in contact with you to discuss this further but unfortunately, you were unavailable, I have emailed you explaining the process of when you should receive them. If you do have any questions or there is anything else we can help you with, please call our customer services team on 03300600632. Thanks Nisha

Posted 7 years ago

“Nice and cheap. With good cover”

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Posted 7 years ago

“I have only just bought the policy but it was very competitively priced.”

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Posted 7 years ago

“Unhappy with price rises every time I renewed or move house. How much cover has increased since first join in. No incentive to encourage loyalty. However service was good when I called.”

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Posted 7 years ago

“Good communication informing us of the renewal premium, but the cost has gone up more than I expected - by around 20% which is a lot in one year.”

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Posted 7 years ago

“CONFUSED Leave a review and win £250 worth of vouchers* Will I win these or is it more like I might ? Leave a review and win £250 worth of vouchers MISLEADING”

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Posted 7 years ago

Good morning, Thank you for your review, customer feedback is essential for us to constantly improve the service we provide. This is why we politely request feedback from our existing policyholders. The email that you have received states 'We hope you're happy with the service you’ve received from us so far, and we would appreciate two minutes of your time to leave us a review. As our way of saying thank you, we'll enter you into a monthly prize draw to win £250 worth of M&S or Amazon.com vouchers'. I am sorry if this was misleading in any way, for your chance to win please don't forget to email your details over to the address specified in the email. I have passed your comments over to our marketing team to review. If you have any further queries please don't hesitate to contact us on 0330 0600 632. Thanks again, Vicky

Posted 7 years ago

“I like being reminded about these things”

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Posted 7 years ago

“I can't leave a review as I haven't started the policy yet and have had no need to contact Policy Expert so have no idea of their service. Buying was easy though,I bought through comparethemarket.com”

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Posted 7 years ago

“best value quote”

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Posted 7 years ago

“I had no difficulty purcahsing the property but it was impossible for me to access my account on the website>i ultimately sorted it out by contacting your call centre where the service was good.”

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Posted 7 years ago

“Easy to talk to and listen”

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Posted 7 years ago

“Easy website”

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Posted 7 years ago

Policy Expert is rated 4.7 based on 19,807 reviews