Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,064 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was fine but there was an IT problem so it took me a day to pa and several attempts.”

Helpful Report

Posted 2 months ago

“I've never had to make a claim and in terms of arranging it, policy expert seems exactly the same as other insurance providers. I do like their hot pink branding though!”

Helpful Report

Posted 5 months ago

Hello. Thank you for taking the time to leave us a review. Here at Policy Expert, we aim for a 5-star service at every interaction and believe customer feedback is vital as it gives us an opportunity to look into any way our overall services could be improved. This could be anything from the efficiency of our website, how competitive our premiums are, to the knowledge of our agents. If your rating of 3-stars is also reflective of your experiences with things such as this, please feel free to let us know at homereviews@policyexpert.uk. Thanks, Nisha

Posted 5 months ago

“I'm giving average score because I was asked to give a review, but I fail to see how it could have been any different. I needed insurance, I paid for insurance through a comparison site, now I have insurance. This to me doesn't deserve anything more than average score. There is nothing that can be done to improve this and nothing that could make it worse. If I needed to make a claim then I could give a more accurate score based on customer service. Hopefully I won't need to.”

Helpful Report

Posted 6 months ago

Hello, Thanks for taking the time to leave us your review. We appreciate that you may not feel in a position to review all our services, however, we hope that feedback obtained from reviews such as yours allows us to look into any way our overall services and products could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. Should you wish to discuss things further or if there's anything else we can help you with, please get in touch at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 6 months ago

“As a new client, I cannot make a judgement. Not much in the way of communication. My hope is that as for the past 10+ years withou a claim, I will not need to contact them. The reviews were good but it is a completely new name to me (as an oldie).”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave us a review and for choosing Policy Expert as your home insurer! At Policy Expert, we aim to collect feedback from our customers at every stage of their policy so we can continue to improve our services. This could be your experience from purchasing a policy online, your premium, or any interactions you've had with our agents. We appreciate that you may not feel in a position to rate our claims services, however, we're proud to say that we pay out on all valid claims submitted under our policies. If you have any questions or if there's anything else we can help you with, please contact us directly. We're available via all the channels displayed under the 'contact us' section of our website. Thanks, Nisha

Posted 6 months ago

“Best price around but the proof of the pudding is if I have to make a claim (hopefully I won't have to)”

Helpful Report

Posted 7 months ago

Hello, Thanks for taking the time to leave us your review. At Policy Expert, we aim to collect feedback from our customers at every stage of their policy so we can continue to improve our services. This could be your experience from purchasing a policy online, your premium, or any interactions you've had with our agents. We appreciate that you may not feel in a position to rate our claims services, however, we're proud to say that we pay out on all valid claims submitted under our policies. If you have any questions or if there's anything else we can help you with, please get in touch at homereviews@policyexpert.co.uk. Thanks, Georgia

Posted 7 months ago

“I saved £100 pounds and I have a similar cover to my old insurance, ut if I had added all the extras,it would cost the same.”

Helpful Report

Posted 7 months ago

Hello Terry, Thanks for taking the time to leave us your review and for choosing Policy Expert as your home insurer! We hope that feedback obtained from reviews such as yours allows us to look into any way our overall services and products could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. If you do have any feedback or if there's anything else we can help you with, please get in touch. All our contact information can be found under the 'contact us' section of our website. Thanks, Peter

Posted 7 months ago

“This is my first experience dealing with Policy Expert. So far the experience has been positive with helpful staff on the phone but then it usually is when buying insurance. The real test will come should I need to make a claim.”

Helpful Report

Posted 7 months ago

Hello Idris, Thanks for taking the time to leave us your review. At Policy Expert, we aim to collect feedback from our customers at every stage of their policy so we can continue to improve our services. This could be your experience from purchasing a policy online, your premium, or any interactions you've had with our agents. We appreciate that you may not feel in a position to rate our claims services, however, we're proud to say that we pay out on all valid claims submitted under our policies. If you have any questions or if there's anything else we can help you with, please get in touch at homereviews@policyexpert.co.uk. Thanks, Peter

Posted 7 months ago

“Insurance companies seem to want to complicate matters by making the cover unclear, which then affects trust and confidence. Also had trouble paying on-line due to a glitch, which took several calls and a couple of hours to resolve, finally paying them direct - for which they usually charge you an admin' fee! They also asked several new questions when paying in person, that did not form part of the on-line questions. Did manage to apeak to someone fairly promptly each time though. Good service? Average to be honest (the proof would be how any claim is handled), but it doesn't fill customer's with confidence.”

Helpful Report

Posted 8 months ago

Hello Dean, Thank you for taking the time to leave us a review. The fees applied cover the cost of a setting up a policy on our system. By allowing our customers to fully self-serve online, we keep our costs down and can pass these savings to our customers. Additional questions may be asked on the phone regarding your address to ensure we are providing suitable cover for you. Please contact us at homereviews@policyexpert.co.uk if there’s anything else you’d like to share. Thanks Mya

Posted 8 months ago

“Online dealing was smooth”

Helpful Report

Posted 8 months ago

Hello, Thanks for taking the time to leave your review. We hope that feedback obtained from reviews such as yours could give us an opportunity to look into any way our overall services could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. If your rating of 3-stars is reflective of any of these experiences or if you have further thoughts on how we can improve our services. we would like to hear them. We are available at homereviews@policyexpert.co.uk. Thanks, Peter

Posted 8 months ago

“Nice and helpful”

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Posted 10 months ago

“Sold me house insurance”

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Posted 1 year ago

Hello Jackie, Thank you for taking the time to leave us a review. Here at Policy Expert, we aim for a 5-star service at every interaction and believe customer feedback is vital as it allows us to look into any way our overall services could be improved. This could be anything from the efficiency of our website, how competitive our premiums are, to the knowledge of our agents. If your rating of 3-stars is also reflective of your experiences with things such as this, please feel free to let us know at homereviews@policyexpert.uk. Thanks, Nisha

Posted 1 year ago

“Okay to register”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us your review. We hope that feedback obtained from reviews could give us an opportunity to look into any way our overall services could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. If you have any feedback for things such as these, we'd love to hear back from you. All your thoughts can be sent to us at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 1 year ago

“Policy Expert had the best price for home insurance compared to other companies which is why I got it. It was easy to find policy related information online and the policy set up and payment process was quick. The website is use friendly. I am unable to comment on customer service or pay out process as I only just bought the policy.”

Helpful Report

Posted 1 year ago

Hello Andy, Thanks for taking the time to leave us a review. At Policy Expert, we value feedback from our customers as we believe it is an integral way for us to review our overall services and see how we can improve. From how clear you find our policy documentation, ease of using our website, to any interactions you may have had with our representatives. It is always helpful to know how we are doing from the people who use us. If a 3-star rating is reflective of your experiences with us so far - do let us know as we would appreciate hearing from you. We are available using any of the options displayed on our website. Thanks, Jessica

Posted 1 year ago

“Best price in the market”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to leave us a review. We're delighted to hear you found our premiums competitive. Here at Policy Expert, we strive for a 5-star service at every interaction and believe customer feedback is vital as it gives us an opportunity to look into any way our overall services could be improved. This feedback could be anything from the efficiency of our website, how competitive our premiums are, to the convenience of setting up your policy. If your rating of 3-stars is also reflective of your experiences with things such as this, please feel free to let us know. You can get in touch with us directly at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Thanks, Darran.

Posted 1 year ago

“Although the website was quite easy to use, I would have liked the option to 'tweak' some of the Sum Assured by a small margin to best reflect my personal needs. I also received an email from PCL, with details of my credit agreement. This would have been deleted at first glance, thinking it was unwanted email. It would have been useful if the name reflected the name from where i was purchasing i.e. Policy Expert!”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to leave us a review. The home insurance products we offer do allow for the amendment of certain cover levels. For example, total contents cover or total value of items to be covered away from home. However, we will happily forward your feedback regarding the overall cover levels to the appropriate team. Prior to purchasing a policy online, we do confirm that Policy Expert is registered as a Credit Broker with the Financial Conduct Authority, and we arrange monthly instalment payments with the lender Premium Credit. We also state that Premium Credit will send full details of your credit arrangement and that you must read, sign and return it. The information it contains is about themselves and the agreement you are entering into and is intended as your confirmation that you have read the terms and agree to them. Should you require any further assistance, please don't hesitate to get back in touch with us at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Thanks, Darran.

Posted 1 year ago

“Not that good phoned to inform we had moved. No operative was there who could deal with house policy .I was promised a call back within 24 hrs .left it for 4 days then l made contact. Only then did we complete the renewal.”

Helpful Report

Posted 1 year ago

Hello Mr Heath, Thank you for taking the time to leave us your review. Here at Policy Expert, we aim for a 5-star service within all areas of the business, therefore, we treat negative feedback very seriously. During this time, the New Business department was experiencing a high volume of calls, however, we're sorry for the inconvenience this had caused you. Although you gave us an alternative phone number, we understand that an agent tried to reach you on your landline, which is registered to your account. Please be assured that the relevant feedback will be passed on to the agent in question. If you do wish to discuss things further or if there's anything else we can help you with, please contact us at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 1 year ago

“My renewal quote increased because I lost the discounts applied because I adjusted the house value due to inflation and my kids had moved out. This was resolved by a phone call but I shouldn't have been penalised in the first place”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave us a review. We understand the importance of receiving the most competitive price for your home insurance, and we will always look to offer the most competitive price when generating a renewal quote. Our underwriting criteria is constantly being reviewed and updated which can impact the premiums offered at renewal. Numerous factors, as well as the questions asked on our question set, can also have an impact on premiums. However, the questions we ask are to ensure that, based on our underwriting criteria, all details are accurate and to ensure we quote you correctly. We do appreciate that a premium increase can be disappointing. However, as our renewal quotes are based on your previous year's insurance, we are only able to consider changes and your individual circumstances when we speak with you over the phone. Having located your details, I am happy to see the renewals agent you spoke with was able to discuss this with you and help further. If you would like to discuss this in more detail, please feel free to reach out to us directly at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website and we'll be happy to organise a call-back with our dedicated renewals team. Kind regards, Darran

Posted 2 years ago

“Seems to be a good deal, I'll have to wait until something goes wrong to see just how good it is!”

Helpful Report

Posted 2 years ago

Hello We appreciate you taking the time to leave us a review. Thank you for choosing us as your insurer and welcome on board! We appreciate all feedback from our customers as we strive to achieve a top-tier experience throughout every step of our customer's journey with us. This could relate to anything from the convenience of using our website while taking out a policy, how clear you find our policy documentation, to the suitability of the cover available. If your rating of 3 stars also reflects your experiences with things such as these, please do let us know - we would love to get some further feedback from you. We are available via: homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Thanks, Dawid

Posted 2 years ago

“Not too bad Policy was renewed at a wrong date Paid twice awaiting a refund for a full premium amount and a refund for the days which were suppose to be covered by previous policy. Don't know how long the refund would take.”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave us a review. Here at Policy Expert, we aim to make our renewal process as stress-free as possible for our customers. For this reason, we send out an invitation 30 days before the policy renews. The invite explains we automatically renew your policy 3-5 days before the renewal date using the original payment method. On this occasion, I understand you got in touch on the day that the payment had been taken for the renewal, to see if we could offer a more competitive premium. We looked to cancel the already renewed policy and set you up a new one at the reduced price discussed, however, this was completed for the incorrect date. We can only apologise for any inconvenience caused as a result of this. The refund for the policy is on its way to you and can take 3-5 working days to clear back into your account. Should you wish to discuss this with us any further, you can do so at homereviews@policyexpert.co.uk. Thanks, Jessica

Posted 2 years ago

“Went through Compare the market to get Buildings and contents insurance. Policy Expert was the best price amongst those companies listed. However, having completed the process final cost was 10% higher than the original offer.”

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Posted 2 years ago

Hi Andrew We appreciate you taking the time to leave us a review. Firstly we would like to say thank you for choosing us as your insurer and welcome on board! We have tried to contact you to better understand your experience and see if there is any way we can further help, but we have been unable to reach you. Should you require any further assistance, please don't hesitate to get back in touch with us at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Thanks, Dawid

Posted 2 years ago

Policy Expert is rated 4.7 based on 20,064 reviews