Principal Insurance Limited Reviews

Name: Principal Insurance Limited
Address: Principal InsuranceCitygate 2, Cross Street, Sale
Rating: 4.04

4.0 Rating 376 Reviews

78 %

of reviewers recommend Principal Insurance Limited

Company Reviews

Questions

Metrics

4.0

Based on 376 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01619722780

Email:

marketing@principalinsurance.co.uk

Location:

Principal InsuranceCitygate 2, Cross Street
Sale
M33 7JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had some challenges with adding a bike to my original policy as relevant information wasn't requested when providing me with a quote. After some back and forth a member of the Principal team called Chelsey took accountability and went above and beyond to deliver the right quote, ensure I was covered and restore faith in the Principal brand. She is a fantastic member of the team, courteous, contiencious and diligent. It is people like this that help deliver brand loyalty as it might be underwriters who decide the price but it's the Chelseys who deliver to the client....a credit to the company! Thanks”

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Posted 6 years ago

Thanks for leaving such a great review, David! It's made our day! We can see that you have also posted the same review on another site and are very grateful for such positive feedback.

Posted 6 years ago

“Excellent service, extremely efficient and an absolute pleasure to deal with.”

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Posted 6 years ago

What a great review to read, Paul! Thanks very much for your kind words, this is exactly what we aim for!

Posted 6 years ago

“They were great at sorting my son’s bike insurance, good communication and a good price”

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Posted 6 years ago

Thanks very much for the great review! Happy we could help.

Posted 6 years ago

“They got my bike insurance down to what I was hoping to pay,excellent customer service”

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Posted 6 years ago

Thanks for the feedback, we aim to be competitive and are glad you chose to come on board with us!

Posted 6 years ago

“Quick and easy to get insured with no middle man”

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Posted 6 years ago

Thanks for taking the time to leave such a great review, David! It's made our day reading your feedback as this is exactly what we aim for.

Posted 6 years ago

“good price and service so far, however, I feel it would have been more advantage all round to send one set of paperwork on multiple bikes together with the individual certs.”

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Posted 6 years ago

Thanks for the honest feedback John! We appreciate the 5 stars and will take your comments on board.

Posted 6 years ago

“Very professional and helpful staff”

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Posted 6 years ago

Thanks for taking the time to leave such a positive review, Jack!

Posted 6 years ago

“Very helpful in getting insurance”

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Posted 6 years ago

Thanks, Philip for taking the time to leave such a great review!

Posted 6 years ago

“Very happy with this insurance as it was the cheapest I found and great support if needed.”

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Posted 6 years ago

Thanks, Lucy! We appreciate you taking the time to leave a review and are glad to hear we got you sorted

Posted 6 years ago

“they were very quick in calling me and very polite gave me some other options and very freinley they set up my insurance and a lot cheaper than the one i had used for 3 years paper work and certifiaite was with me with in 30mins thank you very much principal keep up the good work graham”

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Posted 6 years ago

Thanks for taking the time to leave such a great review, Graham! It's made our day reading it, this is exactly what we aim for!

Posted 6 years ago

“Simple service .great customer service And also a great quote .”

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Posted 6 years ago

Thanks for taking the time to leave such a great review! We really appreciate your business

Posted 6 years ago

“Bunch of unprofessional people..I never encountered any insurance broker like them in past 12 years...now taking my complaint to financial ombudsman...”

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Posted 6 years ago

Hi Hafiz, thanks for your honest feedback. A manager has attempted to contact you regarding the matter but is unable to successfully reach you. They will continue trying on the mobile number you have previously provided.

Posted 6 years ago

“The offer was better than others when I was shopping around. Unfortunately they tried to take the first payment (after the deposit was taken and insurance started) just in 5 days. There was no money on account and it led to £30 fee from Close Brothers Finance and £8 from my bank for the refused direct debit. It made this insurance less competitive. The worst thing is - just 14 days later I received the payment plan with first payment backdated.”

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Posted 6 years ago

Hi Oskars, thanks for your honest feedback. We understand your frustrations, however, when opting to pay through a loan agreement, the terms and conditions are explained to you over the phone by the Sales agent of which you have to agree with before continuing with the purchase. Please note when purchasing a van insurance policy, the first instalment is always taken nine days after (not five as you have stated), this is instructed by the loan agreement company; Close Brothers Premium Finance in line with their conditions. We are unsure of what you mean regarding the backdated first payment, please respond to the private message we have sent and we can look into this further.

Posted 6 years ago

“The chap on the phone couldnt have been more helpful, checking and double checking the disclosure of my criminal conviction, and most firms wont even insure with a conviction even though non motoring. Will not give 5 star as you only know how good a company is when you need to claim”

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Posted 6 years ago

Thanks so much for your kind words. We really appreciate you taking the time to share your experience with us

Posted 6 years ago

“after driving for over 35 years this was the worse company to tray and get insurance”

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Posted 6 years ago

Thanks for your honest feedback, we are sorry to hear of your disappointing experience and would like to gain a clearer understanding of what has happened which led you to leave such a negative review. Please kindly reply to our private message

Posted 6 years ago

“Price and customer service.”

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Posted 6 years ago

We appreciate the time you have taken to leave a great review, thanks very much!

Posted 6 years ago

“Unbelievable service from vikky she guided me through all the various parts of the bike insurance. And helped me choose the right policy. Highly recommended company you can't go wrong. Give them a go”

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Posted 6 years ago

Thanks for such positive feedback! Our dedicated staff will be pleased to learn of your high praise. They work extremely hard to provide a high standard of customer service and your review will provide great encouragement!

Posted 6 years ago

“Absolutely misleading. They increased my charges on the basis that my no claims bonus was for a car not a van which made no difference with other insurers. Utterly appalled with their customer service too.”

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Posted 6 years ago

Thank you for your honest feedback, we would like to apologise for the negative experience you have received and can see you have also provided the same feedback on a separate review site. We would be grateful if you could reply to our private messages so we can investigate the matter further

Posted 6 years ago

“Ater having insurance for 2 weeks I was called and told I wasnt covered as my points that were off my licence are stuill valid to Principal insurance- no debate and charged £57 for 2 weeks insurance for a 1980s 250 mcycle.Daylight robbery keep away from these fools.Waited 11 mins to complain but hung up as rigamortice was setting in.”

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Posted 6 years ago

Hi Gary, thanks for your honest feedback, we really appreciate it. We are disappointed to hear of your recent experience and would like to learn more about the situation. Please can you respond to our private message with confirmation of your personal details

Posted 6 years ago

Updated 19/06 - Hi Gary, we are yet to receive a reply by private message. We are really keen to investigate the matter, please reply with confirmation of your personal details so we are able to investigate further

Posted 6 years ago

“Polite telephone service. Hopefully I will never need to review the overall service after making a claim.”

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Posted 6 years ago

Thanks for the great review!

Posted 6 years ago

Principal Insurance Limited is rated 4.0 based on 376 reviews