Principal Insurance Limited Reviews

Name: Principal Insurance Limited
Address: Principal InsuranceCitygate 2, Cross Street, Sale
Rating: 4.04

4.0 Rating 376 Reviews

78 %

of reviewers recommend Principal Insurance Limited

Company Reviews

Questions

Metrics

4.0

Based on 376 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01619722780

Email:

marketing@principalinsurance.co.uk

Location:

Principal InsuranceCitygate 2, Cross Street
Sale
M33 7JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was fair and fairly easy to do”

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Posted 6 years ago

Thanks Christopher! Appreciate the great review, glad to hear we got you sorted

Posted 6 years ago

“Very pleased with the service and very helpful speaking to the gentleman on the phone.”

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Posted 6 years ago

Thanks for your kind words, we are happy we could help

Posted 6 years ago

“sorted easily and quickly”

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Posted 6 years ago

Thanks for the review! We really appreciate it

Posted 6 years ago

“After originally posting negatively about the price being different to that quoted online I was contacted by Principal. They were very apologetic and offered to match the price given online. When I queried their breakdown cover as an addition it was much cheaper than what I'd been looking at so finally managed to get a good deal on vehicle insurance and breakdown for my motorhome. I was impressed they took the time to respond to my original feedback and came back to me to sort it out.”

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Posted 6 years ago

Thank you for taking the time to leave an updated, positive review. We are glad the matter has now been resolved and really appreciate your business.

Posted 6 years ago

“Cheap quote & really helpful over the phone. Would use them again & would recommend to others too.”

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Posted 6 years ago

Thanks very much for your kind words! We are glad we could help

Posted 6 years ago

“I got a quote for motorhome insurance from Principal via GoCompare. It seemed competitive. When I went to buy I had to ring them. Waited nearly 10 mins for someone to answer. Having confirmed all the details as per my online application the price was £60 more expensive than that quoted on the Gocompare site. Wasted over an hour! Guy on the phone couldn't even give an explanation. Wouldn't bother with them again and I suggest you don't. Looking at their ratings it's about 50 / 50 between good and poor service.”

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Posted 6 years ago

Thanks for the feedback David, we apologise for the negative experience you have received and would like to learn more about the situation. As you can see from other reviews, we pride ourselves on providing great customer service at a competitive price, so we are really keen to look into this. Please kindly respond to the private message we have sent.

Posted 6 years ago

Updated 04/06 - Hi David, we can see from our records that you have now spoken with a manager from the Sales Team and this matter has now been resolved. We appreciate your honest feedback as this has provided an opportunity to investigate certain processes further. We hope you are happy with the outcome

Posted 6 years ago

“Company van insurance sorted, this was the 2nd cheapest quotation we found on the www.net, then I phoned them to discuss the Policy finer details and it was cheaper than the net price. Very pleased & happy days😀”

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Posted 6 years ago

Thanks very much! Glad we could help

Posted 6 years ago

“Two motorcycles insured at a competitive price, telephone staff very helpful”

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Posted 6 years ago

Thanks for insuring a second bike with us Roger, we really appreciate your great review!

Posted 6 years ago

“Good communication, reasonable offer”

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Posted 6 years ago

Thanks for the review Tadas! We really appreciate your business, please do not hesitate to call if you need help in the future

Posted 6 years ago

“A fantastic price for the Policy! Also, I (well, actually my PC) made an error by providing the wrong first name and the documents were issued in what my PC spellcheked :0 All handled perfectly that the docs were re-issued and re-sent with no hassle. Thanks to all at Principal!”

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Posted 6 years ago

Thanks for the review Jag! Glad to hear we got things sorted, hope you have a great weekend

Posted 6 years ago

“A phone call to a professional operator cancelled my old policy, and insured my new Suzuki , best price found. Very efficient staff. Thanks”

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Posted 6 years ago

Thanks for the kind words Anthony! If you need anything else, please don't hesitate to give us call

Posted 6 years ago

“Easy and helped with any questions and reasonably priced insurance Lenny”

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Posted 6 years ago

Thanks for the kind words Lenny! We are happy we could help

Posted 6 years ago

“Give a very good price for my insurance”

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Posted 6 years ago

Thanks for the great review Graham!

Posted 6 years ago

“I was told when took out the insurance I would be sent a policy in the post. Its been over a month not here yet. Please send asap. Then it would be 5stars Clive”

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Posted 6 years ago

Hi Clive! Thanks for the feedback, we are sorry to hear you are not in receipt of your documents, we can see from our records that your documents were issued by email on the 31/03/2018 at 12:09. We have now sent a duplicate copy in the post. Please allow 3-5 working days for receipt.

Posted 6 years ago

“Very straightforward to understand policy features & benefits . A competitive price . Easy to understand policy detail and minimal jargon .”

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Posted 6 years ago

Thanks Nick! Appreciate the great review, glad to hear we got you sorted

Posted 6 years ago

“I agree with the other excellent reviews with regard to the staffs service at Principal Insurance, however customers might be interested in my disappointment this year when I was informed that now I am 71 my multi policy insurance company would not cover me and Principal would have to put me with separate companies for my two bikes. Although I have been riding bikes for 50 years without a bike claim, I was also informed that I would lose my NCB on my second bike. Any body who takes out a multi policy should be aware that if for any reason you separate the cover, you might lose your NCB on one bike. I didn't realise this and was not told when I originally took out the cover. But thanks to Principal for sorting out my cover, just worried what it's going to cost me next year for the second bike???”

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Posted 6 years ago

Hi Mike! Thanks for the feedback, we are sorry to hear we could not offer the same terms for your multi-bike policy, please appreciate that our policies are subject to the insurer's terms and exclusions and they may change from year to year. With that being said, we would like to investigate further to see if there is anything more we can do. We will send you a private message if you could reply to this with confirmation of your personal details that would be great!

Posted 6 years ago

“Prompt efficient service”

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Posted 6 years ago

Hi Phillip! We are happy to hear this, thanks for the great review!

Posted 6 years ago

“Answer the phone in very good time Excellent customer service with knowledgeable polite staff Competitive pricing A real joy to deal with basically Very impressed with privelage!”

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Posted 6 years ago

Thanks for insuring with Principal Insurance! What a great review to read, happy we could help

Posted 6 years ago

“Great and easy service with very friendly staff and an easy document upload system”

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Posted 6 years ago

Thanks for the kind words, Simon! Your feedback is very much appreciated

Posted 6 years ago

“was easy not complicated”

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Posted 6 years ago

Thanks for the great review! Happy we could help

Posted 6 years ago

Principal Insurance Limited is rated 4.0 based on 376 reviews