Principal Insurance Limited Reviews

Name: Principal Insurance Limited
Address: Principal InsuranceCitygate 2, Cross Street, Sale
Rating: 4.03

4.0 Rating 384 Reviews

78 %

of reviewers recommend Principal Insurance Limited

Company Reviews

Questions

Metrics

4.0

Based on 384 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01619722780

Email:

marketing@principalinsurance.co.uk

Location:

Principal InsuranceCitygate 2, Cross Street
Sale
M33 7JR

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Anonymous

Anonymous // 01/01/2019

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“Please don't insure with principal insurance, I got a very bad experience with him when my van was stolen.”

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Posted 7 years ago

“absolute scam when asked to provide proof of NCD I asked them to ring my old insurance company and confirm over the phone (they said that was fine and would ring me back if any problems) I was then sent threatening letters saying they were going to cancel my policy and then was charged double premium and they refused to refund even when they had proof of my NCD, bad customer service and useless call staff would give 0 stars if had an option.”

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Posted 7 years ago

“Wrote to tell me they were cancelling insurance within 7 days as I had not sent necessary documentation. Documents had been sent 3 months previously. Rang them, they acknowledged letter was sent in error. Won't be renewing the policy with them.”

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Posted 7 years ago

“I would give a zero rating but this wasn't an option hence the 1 rating. Shockingly rude service. Registered online and a rep rang back and immediately started to interrogate me for my personal details without actually introducing herself or explaining. When I queried about the policies, she then decided I wasn't interested and hung up on me!”

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Posted 7 years ago

“Avoid please ,this company they are scammers please do go with this insurance , they called me after 9 month and canceled my insurance while i was on the road driving left me on the middle of nowhere without insurance or notice , they said we didnt looked at your email, they should have been review by a specialist as they are doing something wrong , gangs ran company washing they money or something”

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Posted 7 years ago

“Principal accepted my bike insurance and took my money. 14 days later they left me a voice mail saying that my insurance was cancelled with immediate effect because the insurance would not accept that the bike was left in a private car park overnight as opposed to a driveway. They had to leave a message as I was riding at the time! This means I was riding uninsured through no fault of my own. Whilst Principal admitted fault, 2 weeks later I have still not received my refund, nobody on the phone is sure what is going on, the only manager who knows what is happening is apparently never in, and never calls back. Completely useless!”

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Posted 7 years ago

“I've found them online through gocompare and got fooled by very low rates. Of course they started charging from day 1 on direct debit. After few weeks they requested more documents and information. I did not manage to suppy all the unformaiton (no insurance company asked for such documents ever before). When I didnt manage to produce these my insurance was invalidated and the cancellation fees were higher than a whole year of insurance. If I didnt pay the debt collecting company would be on me... Scam not insurance! Thieves! Go with recognised companies people...”

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Posted 7 years ago

“Got a debt collection agency letter on behalf of Principal Insurance asking me to pay £672 for a 2016/ 2017 motorcycle insurance without any previous contact with me about this matter. What makes this even more bizarre, is the fact that the bike insurance was bought with Devitt and the premium paid in full (£306). Have sent all the proof I have to the debt collection agency. Contacted Principal about this and so far no reply from them. Beware, rip-off merchants and clowns!”

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Posted 7 years ago

“Worse company ever to insure your bike with. Had to pay an excess due to their computer not updating their system. When I phoned to complain James Purrett the Manager used the scenario of "if I walked into Currys and took a computer without paying for it...". AVOID this company.”

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Posted 7 years ago

“they where fantastic with me”

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Posted 7 years ago

“I'm not entirely sure how a business this bad is still operating but somehow they are. Offered me incorrect advice to try and help me save money. I took their advice and then required unobtainable proof!! Tried to cancel within my cancellation period and was told by 'Isla & Georgia' to ring back after a certain period as thats when the cancellation team is in. I did that and it fell outside of my cancellation period. I've been financially stung twice in 14 days by Principal Insurance, god forbid using them if I ever needed a potential payout.”

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Posted 7 years ago

“DON'T USE THEM! You've been warned. Poor customer service, and insurance isn't as good as others. They cancelled my policy even after paying in full. No warning, couldn't reinstate it. They said it was a computer error. STAY AWAY”

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Posted 7 years ago

“don't answer there phones constantly send threatening emails. have useless staff.”

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Posted 7 years ago

“Very poor company to deal with. Ignored phone calls requesting call back. Miss informed about specific policy details. Will never use them.”

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Posted 7 years ago

“They suddenly cancelled my insurance and made out I was at fault, no rhyme or reason, absolutely disgraceful And after taking my monthly direct debits, need to know who to report this rogue company to, the lady on phone made out I was scamming them?? Could not work out why they cancelled, o received no emails or letters and subsequently was riding without insurance for over a month, absolutely terrible situation ????”

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Posted 7 years ago

“Not too bad overall. Cheap premium and quick to respond to emails etc. But they don't seem to be all that great at admin (updating records etc.). Thankfully haven't had to try out their claims department...!”

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Posted 7 years ago

“Baited by cheap prices just for them to say there is a handling fee at the last second...”

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Posted 7 years ago

“Cheapest quotes usually, but if you want to make any change...40 quid please.”

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Posted 7 years ago

“One of the worst companies, I have ever used. How the hell it's legal to have these terms and conditions is beyond me, they prey on the younger as pretending to be cheap, should of just spent the extra money and gone with a more reputable company, these cheap vultures end up costing you more if there's a problem. Will never ever use these people or any subsidiary remotely related to this company, not that they care or it will affect them financially.”

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Posted 7 years ago

“Quick and easy.”

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(Motorbike Insurance) - Posted 8 years ago

Principal Insurance Limited is rated 4.0 based on 384 reviews