“Not quite sure what the others are rambling on about, but we've recently had an accident which wasn't out fault. We're now approaching the 7th working day - and everything is sorted. Customer services/Accident handlers have been superb - and payment in process - no crazy wait times. And the policy was the cheapest with a named provisional driver - £1100 for civic 2.2 diesel. A provisional learner on a 2.2 that is.”
“Cheapest insurance in the world but then again I have't needed to contact them. Just happy it was so cheap. Will post an update if any problems occur. As they say, you get what you pay for.”
“ABSOLUTELY DISGUSTING, PLEASE DON'T USE THEM, AS PREVIOUS REVIEWS, THEY DON'T TAKE PAYMENTS AND WHEN YOU ACTUALLY GET THROUGH TO THEM ON THE PHONE, WHICH THE HOURS ARE BETWEEN 08.00 AND 17.00 (0845 No. 45 MINS WAIT) NOT HELPFUL, VERY RUDE, TELLING YOU THAT (EVEN THOUGH ANOTHER PAYMENT HAS BEEN ACCEPTED BY THEM) BECAUSE A PREVIOUS PAYMENT HAS NOT BEEN MADE (NOTHING TO DO WITH THE BANK MAY I POINT OUT) THE POLICY WAS CANCELLED, SO HAVE BEEN DRIVING FOR A WEEK WITH NO COVER, EVEN THOUGH NUMEROUS EMAILS HAVE BEEN SENT, WHICH IS WHAT THE MESSAGE TELLS YOU DO WHEN WAITING ON THE LINE FOR HOURS, AND ALSO FIVE MESSAGES LEFT WITH THE OUT OF HOURS TEAM, WHO ARE LIARS AS WELL, BECAUSE APPARENTLY WHEN YOU FINALLY GET THROUGH AND FIND OUT THE TRUTH, THERE'S NO RECORD OF ANY CALLS YOU MAKE OR EMAILS SENT ON YOUR FILE, AS FOR THE LAST PAYMENT ACCEPTED BY THEM (AFTER THE POLICY WAS CANCELLED) WHICH IS SUPPOSED TO BE CREDITED TO ME IN A FEW DAYS(PROBABLY ANOTHER LIE SO YOU HAVE TO PHONE AGAIN TO LINE THEIR POCKETS WITH THE 0845 TARIFF) WE,LL WAIT AND SEE....IN SHORT - PLEASE DO NOT USE THEM”
“Good overall must say members of customer services that I've encounter with were pretty rude, grumpy and couldn't get me off the phone quick enough! The option to add breakdown cover to my policy was not accepted which felt was wrong”
“***!!!AVOID AT ALL COSTS!!!*** STOLE £454.01 FROM MY BANK ACCOUNT! DO NOT GO WITH THIS INSURER. I WENT WITH THEM FOR A YEAR SO FOR THE SAKE OF RENEWING I WOULD AS THEY ARE CHEAP & THOUGHT WOULD BE LESS HASSLE & EASIER THIS TIME WITH THEM HAVING ALL MY DOCUMENTS & MY 6 YEARS NO CLAIMS DISCOUNT. BIG MISTAKE I THOUGHT I WOULD PAY IN ONE GO SAVING THE INTEREST & HAVING THE MONEY FROM JUST GETTING PAID I WOULD DO IT. HAVING JUST FINISHED MY NIGHT SHIFT & FINISHING AT 7AM THOUGHT I WOULD DO IT ON THE INTERNET SAVE PHONING UP. WELL THERE STARTS THE PROBLEMS IMMEDIATELY WOULD NOT LET ME LOG ON SO HAD TO WAIT AN HOUR. SO THOUGHT OK HAVE A QUICK BITE TO EAT AS I NEED INSURANCE TO GET TO WORK & ALSO BUSINESS INSURANCE TO WORK. RANG UP AS SOON AS THEY OPENED 8AM SHE SAID WAIT AN HOUR TRY AGAIN AT 9AM DID THIS HAD TO RING AGAIN THEY SAID WAIT A FEW MORE HOURS EACH CALL TAKING ABOUT 20 MINUTES JUST TO GET THROUGH TO SOMEONE THEN AT LAST I COULD FINALLY LOG ONTO MY ACCOUNT ONLINE AT 16:00 SO THOUGHT FINALLY CAN FINALLY SORT IT OUT AFTER ALL THE CALLING THE PREMIUM NUMBER ALL THOSE TIMES WAITING EACH TIME. PAID THE £454.01 & SAID, "THE AUTHORISATION WAS SUCCESSFUL" BUT UNDERNEATH IN THE INSTRUCTIONS SECTION IT SAID: "THERE HAS BEEN A PROBLEM PROCESSING YOUR PAYMENT. PLEASE CONTACT THE CALL CENTRE" SO RANG UP YET AGAIN WAITING ALONG TIME FOR THE WOMAN TO SAY ITS WITH ACCOUNTS WAIT 5 DAYS FOR IT TO BOUNCE BACK INTO YOUR ACCOUNT! SO THATS £454.01 TAKEN OUT OF MY BANK FOR 5 DAYS WHICH I HAVE NEVER HEARD OF ANYTHING LIKE THIS. I CAN ONLY ASSUME BECAUSE THE SITE KEPT GOING DOWN THEN BACK UP THAT IT WAS SOME SORT OF ERROR BUT 5 DAYS TO GET SUCH A LARGE SOME OF MONEY BACK SOUNDED LUDICROUS. WHAT AM I SUPPOST TO DO FOR 5 DAYS WITH NO MONEY THAT WAS MEANT TO BE FOR MY INSURANCE I SAID THIS TO HER & SHE SAID GO WITH SOMEONE ELSE. ABSOLUTELY DISGUSTED WITH HER RUDENESS SHE SAID RING UP THE BANK AND TELL THEM TO MAKE IT GO BACK QUICKER ONCE SHE SAID THAT ALARM BELLS WERE RINGING. SO I RANG THE BANK UP & THEY SAID ITS QUICKSURE'S RESPONSIBILITY AS THE TRANSACTION HAS BEEN SUCCESSFUL. SO I RANG THEM UP AGAIN & TO MY SURPRISE IT WAS THE SAME RUDE LADY I SPOKE TO BEFORE & SHE SAID I TOLD YOU 5 DAYS! ABSOLUTELY DISGUSTING CUSTOMER SERVICE & STILL HAVE NOT RECEIVED MY MONEY BACK. I HAVE ALL THE DOCUMENTATION & EVIDENCE OF THE PHONE LOG & WILL BE TAKING THIS MATTER FURTHER. I HAD TO RING UP TO FIND OUT & NOT RECEIVED ANY REFERENCE OR EMAIL/CALL TO TELL ME ABOUT THIS MATTER. DO NOT USE SHOCKING!!! AVOID AT ALL COST!!!”
“Tried ringing and emailing to sort out a problem with them to no avail, then they cancelled my insurance then still charged me for the next month!!! Worst insurer ever, they can poke there insurance where the sun don't shine !!!!!”
“Took insurance out year ago because it was cheap but dont be fooled..they make their money back by robbing you with their contact number you wait about hour to be then cut of this has happened to me 4 times this week on thr phone to them now stil on hold after 46min you dont get reply back if you email them either go to propher company and pay the little bit extra and get propher customer service”
“Absolutely abismal level of customer service! Been waiting on the phone for over an hour to be cut off when I got through, customer service agent I spoke to was rude and practically blamed me for not having recieved V5C. Basically been told if I don't get his document to them I will have my insurance cancelled!Will NOT be renewing policy next year, it's nice to feel as though you are a valued customer when you have forked out your premium upfront!!”
“Emailed them 7 times advising I urgently need proof of my no claims discount or my new insurer is going to increase my
Insurance by £400 but no response. Called up at all times of the day to try and catch them when they're not busy but I am constantly on hold for over an hour until in the end I give up! I don't think I'll ever get proof of my NCD!”
“Maybe cheap but u get what u pay for... Tried to contact them for a week! No access to online account, nobody picks up the phone (waiting 1h on 3 occasions and it's a paid number!) sent an email no reply after 3 working days!!! Disaster! And all I wanted is to change the vehicle! Ended up changing insurer eh.....”
“Very cheap but you get what you pay for its crap in my eyes they have about 3 people working there they take forever to pick up the phone they never get back to you when they say they will , I will NOT be renewing with them!!!!!”
