Quoteline Direct Reviews

Name: Quoteline Direct
Rating: 2.81

2.8 Rating 242 Reviews

45 %

of reviewers recommend Quoteline Direct

Company Reviews

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2.8

Based on 242 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Call was answered quickly, explanations all the way through conversation, no pressure to purchase insurance. Easy to understand questions.”

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Posted 5 years ago

“Extremely helpful person on the telephone but several calls after I had in fact already renewed my policy. A little annoying.”

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Posted 5 years ago

“Efficient and helpful.”

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Posted 5 years ago

“Clear and informative, sensible prices for comprehensive cover, very pleasant and competent sales and renewals staff 😊”

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Posted 5 years ago

“Very quick and professionally renewal process but two and a half days on I still haven't received my renewal emails and my old policy has run out so I've got no cover note”

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Posted 5 years ago

“Was contacted via letter then phone 7days apart in my renewal period (14 days prior to renewal) the letter was self explanatory but the phone call was odd and rude with the guy talking absolute tosh and saying "do you want me to cancel it then or what" when all I had said was I haven't decided if I'm going with the renewal yet. If I had more time to shop around after this call I would have left but unfortunately I've let it renew. Next year though I'm off . Not very polite and not a lot of customer knowledge, leaves me wondering what they would be like in the event of a claim if this is how they treat their existing customers at the renewal stage.”

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Posted 5 years ago

“Very straight forward and helpful staff.”

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Posted 5 years ago

“Simple online process to obtain a quote and to obtain suitable cover for our second home. Very good cover and value for money.”

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Posted 5 years ago

“Great service as usual. Only problem was with breakdown dept. Vehicle broke down. Phoned quoteline for number to call. Checked with operator that the insurance Was in place confirmed yes. Rang breakdown informed me no insurance in place. Rang quote back they confirmed again. Some glitch somewhere but made the ecperience frustrating”

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Posted 5 years ago

“Excellent customer service, promised to call me back regards new policy and did. Very, very helpful when setting up new policy, good quote, set up immediately!! Would recommend to others”

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Posted 5 years ago

“Nice work”

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Posted 5 years ago

“Excellent. Reasonably priced and very efficient when I have had to use them in the past. Excellent company.”

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Posted 5 years ago

“Always competitive in price, very helpful with the appropriate choice for age of car etc. Excellent all round serice. Been with them a few years now and expect to do so in the future.”

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Posted 5 years ago

“Brilliant and easy very friendly will be staying with them for the foreseeable future”

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(Car Insurance) - Posted 5 years ago

“I am always pleased with my quote.The second year that I was with the company they actually gave me a quote cheaper than the previous year for the same cover. Have recommende them to many friends.”

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Posted 5 years ago

“Great service and prices again. Helpful staff as always, nothing is too much trouble - Thanks Robert Gwillian.”

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Posted 5 years ago

“You hassled me mutiple times via email, post, text, and phone calls despite the fact that I contacted you after your initial reminder and said I would contact you If I decided to renew. This invasion of my privacy is nothing short of sharp practice and I wish to complain at the highest level about your dreadful policy of hounding customers in this way. If you have any moral decency whatsoever I fully expect your managing director to contact me forthwith to explain your reasons for the appalling way I have been treated.”

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Posted 5 years ago

“Ease of communication was a vital aspect of my negotiations with the company. Thank you”

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Posted 5 years ago

“Easy to talk to, excellent”

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Posted 5 years ago

“There was no change in the cover this year, so used the web site to renew. Worked well, was easy to follow and the completed paperwork was delivered on time electronically. Very easy!!”

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Posted 5 years ago

Quoteline Direct is rated 2.8 based on 242 reviews