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RAC Insurance Reviews

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

RAC Insurance 1 star review on 1st December 2023

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the first time in my life (insurance since 1982) I feel I have been betrayed and uttley let down by an insurance company. Whilst they are polite over the phone, they are simply a rip-off should you need to change your car midway though your policy year. Id avoid at all costs and you'll save money to boot! Simply, I sold my old car having first transferred my plate off. This plate went on retention for new car. £25 sir but we'll waive the further charge for re-registering your next vehicle. Number plate put on next car with two months of buying it (DVLA slow), call them to advise of change - "no problem sir". Stopped by police in September as car coming up not insured - checked its original number and that was fine. Call RAC next morning to resolve only to find that the existing policy would no longer quote/insure my car. All I'd done was change the number plate. The new quote was over £100 more and bearing in mind I'd paid more in the first place for a simpler life made it now instantly over £100 more than an online policy through a popular search engine. To rub salt in the would they refunded my a paltry amount despite them effectively forcing me away. AVOID AT ALL COSTS”

Helpful Report

Posted 9 years ago

“It depends how it works if I have a collision.”

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(Car Insurance) - Posted 9 years ago

“Service was good however I had a breake down it took four hours to come out to me by that time I got somone else, insurance too expensive I was charged over £100 per month. Donald -”

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(Car Insurance) - Posted 9 years ago

“Easy to buy”

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(Car Insurance) - Posted 9 years ago

“Very pleased with service received, Just a shame I couldn't stay with them”

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(Car Insurance) - Posted 9 years ago

“I bought RAC car insurance I tried to do it via the link from Go Compare unfortunately it would not work so I had to phone the RAC insurance after trying to get the llink on Go Compare for a couple of days.”

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(Car Insurance) - Posted 9 years ago

“:0”

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(Car Insurance) - Posted 9 years ago

“They were very misleading about being able to accept records from abroad to support no claims bonus. Basically said they would (which is main reason I chose them) but then didn't.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“RAC are just a broker it seems. Premier Claims who are the underwriters I have found to be very unprofessional, bad communicators and very slow at dealing with my claim.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I took on this policy as through a well known comparison site. I chose the policy as I was quoted £450, however when the policy came through it cost a whopping £1,000 and by this point I had already cancelled my previous policy which was around £600.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very good price much cheaper than previous company with same cover.”

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(Car Insurance) - Posted 9 years ago

“Efficient and trouble free service”

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(Car Insurance) - Posted 9 years ago

“Excellent service and policy for a very reasonable price. I would highly recommend the RAC.”

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(Car Insurance) - Posted 9 years ago

“The auto renewal on the RAC policy with very little communication (apparent email of which i have no log). This is not what you would expect from a large company.”

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(Car Insurance) - Posted 9 years ago

“needed to change vehicle could not pay the balance on line phoned the most helpfull person ever all sorted. love the service, yours kenny”

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(Car Insurance) - Posted 9 years ago

“Very good overall”

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(Car Insurance) - Posted 9 years ago

“I highly recommend.”

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(Car Insurance) - Posted 9 years ago

“The claims advisor was helpful, understanding and sympathetic. The claims process was clearly explained and I was given the opportunity to ask any questions. A very efficient process after a distressing car accident. The telephone call was approximately 45 minutes and it would have been helpful to be initially advised of the likely call duration. So far so good and I'd definitely recommend RAC Car Insurance.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very suprised to get such a 1st class service in this day & age. The RAC engineer was spot on, knew a lot about his job & made everything so straight forward & gave an excellent service throughout his time with me. Very friendly, great rapport, excellent communication. Then came the low loader, the drivers name was Carl. Wow! Such a easy going guy, nothing to much trouble. Like chatting to a mate down the pub. Carl was one hell of a driver, how he managed to reverse up such a tight alley to the garage wad beyond me. Carl was awesome, the guys a legend, deserves a pay price. Seriously, he was tops! Again, his rapport, communication & wicked sense of humour, made what I thought was a going to be a nightmare into an enjoyable trip! Thank you.............”

Helpful Report

(Car Insurance) - Posted 9 years ago

“xxxxx”

Helpful Report

(Car Insurance) - Posted 9 years ago

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RAC Insurance is rated 2.2 based on 1,229 reviews