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RAC Insurance Reviews

2.2 Rating 1,236 Reviews
29 %
of reviewers recommend RAC Insurance
2.2
Based on 1,236 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult

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RAC Insurance 1 star review on 24th December 2024
Andrew
RAC Insurance 1 star review on 4th December 2024
Usman Darr
RAC Insurance 1 star review on 4th December 2024
Usman Darr
RAC Insurance 1 star review on 4th December 2024
Usman Darr
RAC Insurance 1 star review on 27th August 2024
Yeb De Jong
RAC Insurance 1 star review on 1st December 2023
John
RAC Insurance 1 star review on 23rd December 2022
Marie Robinson
2
Anonymous
Anonymous  // 01/01/2019
had a very good price and well looked after will definatley use agasin
Helpful Report
(Car Insurance) - Posted 9 years ago
Expectation for no claims bonus excessive
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(Car Insurance) - Posted 9 years ago
Expectation for no claims bonus excessive
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(Car Insurance) - Posted 9 years ago
Very easy to join and great value. Everything done quickly and efficiently. After sales service was good and any queries dealt with. Would highly recommend.
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(Car Insurance) - Posted 9 years ago
very poor
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(Car Insurance) - Posted 9 years ago
I found RAC insurance very helpful to deal with and gave good advice when I asked question. Happy to renew my policy when time requires.
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(Car Insurance) - Posted 9 years ago
Customer Services were actually able to advise me that I had an issue with a previous policy - thankfully they realised that I had been misinformed by other company and that I wasn't trying to deceive them in supplying false information for a new quote. Very helpful and understanding.
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(Car Insurance) - Posted 9 years ago
Very good service when I needed to change details it was very easy .
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(Car Insurance) - Posted 9 years ago
For the first time in my life (insurance since 1982) I feel I have been betrayed and uttley let down by an insurance company. Whilst they are polite over the phone, they are simply a rip-off should you need to change your car midway though your policy year. Id avoid at all costs and you'll save money to boot! Simply, I sold my old car having first transferred my plate off. This plate went on retention for new car. £25 sir but we'll waive the further charge for re-registering your next vehicle. Number plate put on next car with two months of buying it (DVLA slow), call them to advise of change - "no problem sir". Stopped by police in September as car coming up not insured - checked its original number and that was fine. Call RAC next morning to resolve only to find that the existing policy would no longer quote/insure my car. All I'd done was change the number plate. The new quote was over £100 more and bearing in mind I'd paid more in the first place for a simpler life made it now instantly over £100 more than an online policy through a popular search engine. To rub salt in the would they refunded my a paltry amount despite them effectively forcing me away. AVOID AT ALL COSTS
Helpful Report
Posted 9 years ago
It depends how it works if I have a collision.
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(Car Insurance) - Posted 9 years ago
Service was good however I had a breake down it took four hours to come out to me by that time I got somone else, insurance too expensive I was charged over £100 per month. Donald -
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(Car Insurance) - Posted 9 years ago
Easy to buy
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(Car Insurance) - Posted 9 years ago
Very pleased with service received, Just a shame I couldn't stay with them
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(Car Insurance) - Posted 9 years ago
I bought RAC car insurance I tried to do it via the link from Go Compare unfortunately it would not work so I had to phone the RAC insurance after trying to get the llink on Go Compare for a couple of days.
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(Car Insurance) - Posted 9 years ago
:0
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(Car Insurance) - Posted 9 years ago
They were very misleading about being able to accept records from abroad to support no claims bonus. Basically said they would (which is main reason I chose them) but then didn't.
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(Car Insurance) - Posted 9 years ago
RAC are just a broker it seems. Premier Claims who are the underwriters I have found to be very unprofessional, bad communicators and very slow at dealing with my claim.
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(Car Insurance) - Posted 9 years ago
I took on this policy as through a well known comparison site. I chose the policy as I was quoted £450, however when the policy came through it cost a whopping £1,000 and by this point I had already cancelled my previous policy which was around £600.
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(Car Insurance) - Posted 9 years ago
Very good price much cheaper than previous company with same cover.
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(Car Insurance) - Posted 9 years ago
Efficient and trouble free service
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(Car Insurance) - Posted 9 years ago
RAC Insurance is rated 2.2 based on 1,236 reviews