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RAC Insurance Reviews

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

RAC Insurance 1 star review on 1st December 2023

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with service received, Just a shame I couldn't stay with them”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I bought RAC car insurance I tried to do it via the link from Go Compare unfortunately it would not work so I had to phone the RAC insurance after trying to get the llink on Go Compare for a couple of days.”

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(Car Insurance) - Posted 9 years ago

“:0”

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(Car Insurance) - Posted 9 years ago

“They were very misleading about being able to accept records from abroad to support no claims bonus. Basically said they would (which is main reason I chose them) but then didn't.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“RAC are just a broker it seems. Premier Claims who are the underwriters I have found to be very unprofessional, bad communicators and very slow at dealing with my claim.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I took on this policy as through a well known comparison site. I chose the policy as I was quoted £450, however when the policy came through it cost a whopping £1,000 and by this point I had already cancelled my previous policy which was around £600.”

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(Car Insurance) - Posted 9 years ago

“Very good price much cheaper than previous company with same cover.”

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(Car Insurance) - Posted 9 years ago

“Efficient and trouble free service”

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(Car Insurance) - Posted 9 years ago

“Excellent service and policy for a very reasonable price. I would highly recommend the RAC.”

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(Car Insurance) - Posted 9 years ago

“The auto renewal on the RAC policy with very little communication (apparent email of which i have no log). This is not what you would expect from a large company.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“needed to change vehicle could not pay the balance on line phoned the most helpfull person ever all sorted. love the service, yours kenny”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very good overall”

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(Car Insurance) - Posted 9 years ago

“I highly recommend.”

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(Car Insurance) - Posted 9 years ago

“The claims advisor was helpful, understanding and sympathetic. The claims process was clearly explained and I was given the opportunity to ask any questions. A very efficient process after a distressing car accident. The telephone call was approximately 45 minutes and it would have been helpful to be initially advised of the likely call duration. So far so good and I'd definitely recommend RAC Car Insurance.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very suprised to get such a 1st class service in this day & age. The RAC engineer was spot on, knew a lot about his job & made everything so straight forward & gave an excellent service throughout his time with me. Very friendly, great rapport, excellent communication. Then came the low loader, the drivers name was Carl. Wow! Such a easy going guy, nothing to much trouble. Like chatting to a mate down the pub. Carl was one hell of a driver, how he managed to reverse up such a tight alley to the garage wad beyond me. Carl was awesome, the guys a legend, deserves a pay price. Seriously, he was tops! Again, his rapport, communication & wicked sense of humour, made what I thought was a going to be a nightmare into an enjoyable trip! Thank you.............”

Helpful Report

(Car Insurance) - Posted 9 years ago

“xxxxx”

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(Car Insurance) - Posted 9 years ago

“I regret taking my car insurance policy out RAC because it does not provide quality service when you have accident”

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(Car Insurance) - Posted 9 years ago

“They are cheap and all information are clear to understand”

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(Car Insurance) - Posted 9 years ago

“Good service”

Helpful Report

(Car Insurance) - Posted 9 years ago

“having had a Disability car for my late wife for 13 years RAC gave me very competitive prices for Insurance @ RAC Membership. Communications with them have been very easy on set up.”

Helpful Report

(Car Insurance) - Posted 9 years ago

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RAC Insurance is rated 2.2 based on 1,225 reviews