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RAC Insurance Reviews

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

RAC Insurance 1 star review on 1st December 2023

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easiest insurance cover I've arranged in fifty years. Would recommend to friends and family, it's that good.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“WHEN I WENT THROUGH ON TELEPHONE TO CLARIFY POINTS AND GET DIFFERENT QUOTES THEY COULD NOT PULL UP MY REFERENCE NUMBER AND TOOK OVER 20MINS BEFORE FINDING MY QUOTE. THEN THEY TOOK ME ALL THROUGH THE DETAILS I HAD PROVIDED AGAIN, THE FASTEST DEALING WAS THE ENQUIRY FOR DIFFERENT COMBINATIONS OF QUOTES, AND AS IT WAS A PREMIUM NUMBER I GOT THE DISTINCT FEELING THE IDEA WAS TO KEEP ME ON THE PHONE AS LONG AS POSSIBLE AND IN THE END THE CALL COST ME £3+ PLUS A SURCHARGE FOR CREDIT CARD PAYMENT SO IN THE END I QUERY WHETHER I GOT THE GOOD DEAL QUOTED ON "GO COMPARE". THE REASON FOR AMENDED QUOTES IS RAC HAVE FINISHED DISABLED MEMBERSHIP AND THERE "BETTER" MEMBERSHIP IN MY CASE ISN'T.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“It was simple to apply, to understand the documents and provide required information and the breakdown service is extremely good Highly recommended.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I had to change my car and was charged £25 for the privilege I also had to change my personnel reg no at a later but I was told initially that I would not be charged again however when I rang up I was charged another £25 I will not be using RAC again”

Helpful Report

(Car Insurance) - Posted 8 years ago

“excellent service from initial call to end of claim”

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(Van Insurance) - Posted 8 years ago

“I had to call my provider in order to change my reg plate - I was unable to make this change online. It took over ten minutes to change and cost me £30 to do so which I thought was ridiculous! I recently moved house so then needed to change address on policy. My partner was able to change his online for free with his provider. Not the case with RAC - it would have cost another £30 to change this. I called them and they 'waived' the fee when I threatened to cancel the policy. Small things like a change of address should be free to change!!!”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Saved money as RAC were cheaper than my last insurer for the same policy”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Added an additional driver by phone. Expertly dealt with. Amended certificate sent by email. Downloaded and printed. Very efficient.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I was new to the online system. One of the main problems I did not understand the rules of no claims transfer. My new car still was insured when I tried to use it for my new policy. I sent details to RAC several times via email. The response came back phone RAC. It was at this time I found out about unable to use the same no claims on two different cars. I had to pay in full + £25 because I was changing my policy. I had sent my no claims to the RAC several times since and the email response I got back was phone the RAC. They explained the 16 years I had built up could not be accepted but they will give me 10 years. It would mean a fee of £25 to change my policy again. I had no paper work thorough the post. I phoned them up and my details are all on line. I was upset at the time. I am not a spontaneous person. I am also 67 and not as quick and into technology as some youngsters. I did not change my policy and I will not be renewing it. I will be going back to my other insurer who will send me the paperwork and my 16 year entitlement.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Good at the beginning but poor follow-up. I discussed the possibility of making a claim when a large tree branch fell on the car. The discussion was not with the RAC, I was passed on to someone else, presumably the representative of the underwriter. When I was told that I would have to accept the blame for the accident, because there was no-one else to claim from, I decided not to pursue the claim. I subsequently found that an at-fault claim had been recorded on my insurance record, despite the fact that I was not in the car at the time and that no claim was actually made. I discussed this with an RAC representative who promised to get the record corrected and let me know when this had been done. When nothing had happened after several weeks, I wrote to the RAC asking for this to be corrected but I have still received neither acknowledgement nor reply after more than 3 weeks.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“very good”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Polite, professional and prompt. Highly recommended.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“All good so far”

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(Car Insurance) - Posted 8 years ago

“Easy”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very professional service providers”

Helpful Report

(Car Insurance) - Posted 8 years ago

“RAC make it very easy to sort out your car insurance by using straight-forward language and attractive pricing.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“no problem”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very impressed”

Helpful Report

(Car Insurance) - Posted 8 years ago

“very happy”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Fast easy a joy to use! will come back again and again!! :)”

Helpful Report

(Car Insurance) - Posted 8 years ago

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RAC Insurance is rated 2.2 based on 1,229 reviews