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RAC Insurance Reviews

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

RAC Insurance 1 star review on 1st December 2023

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service from initial call to end of claim”

Helpful Report

(Van Insurance) - Posted 8 years ago

“I had to call my provider in order to change my reg plate - I was unable to make this change online. It took over ten minutes to change and cost me £30 to do so which I thought was ridiculous! I recently moved house so then needed to change address on policy. My partner was able to change his online for free with his provider. Not the case with RAC - it would have cost another £30 to change this. I called them and they 'waived' the fee when I threatened to cancel the policy. Small things like a change of address should be free to change!!!”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Saved money as RAC were cheaper than my last insurer for the same policy”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Added an additional driver by phone. Expertly dealt with. Amended certificate sent by email. Downloaded and printed. Very efficient.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I was new to the online system. One of the main problems I did not understand the rules of no claims transfer. My new car still was insured when I tried to use it for my new policy. I sent details to RAC several times via email. The response came back phone RAC. It was at this time I found out about unable to use the same no claims on two different cars. I had to pay in full + £25 because I was changing my policy. I had sent my no claims to the RAC several times since and the email response I got back was phone the RAC. They explained the 16 years I had built up could not be accepted but they will give me 10 years. It would mean a fee of £25 to change my policy again. I had no paper work thorough the post. I phoned them up and my details are all on line. I was upset at the time. I am not a spontaneous person. I am also 67 and not as quick and into technology as some youngsters. I did not change my policy and I will not be renewing it. I will be going back to my other insurer who will send me the paperwork and my 16 year entitlement.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Good at the beginning but poor follow-up. I discussed the possibility of making a claim when a large tree branch fell on the car. The discussion was not with the RAC, I was passed on to someone else, presumably the representative of the underwriter. When I was told that I would have to accept the blame for the accident, because there was no-one else to claim from, I decided not to pursue the claim. I subsequently found that an at-fault claim had been recorded on my insurance record, despite the fact that I was not in the car at the time and that no claim was actually made. I discussed this with an RAC representative who promised to get the record corrected and let me know when this had been done. When nothing had happened after several weeks, I wrote to the RAC asking for this to be corrected but I have still received neither acknowledgement nor reply after more than 3 weeks.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“very good”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Polite, professional and prompt. Highly recommended.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“All good so far”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Easy”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very professional service providers”

Helpful Report

(Car Insurance) - Posted 8 years ago

“RAC make it very easy to sort out your car insurance by using straight-forward language and attractive pricing.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“no problem”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very impressed”

Helpful Report

(Car Insurance) - Posted 8 years ago

“very happy”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Fast easy a joy to use! will come back again and again!! :)”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I was very disappointed I never received my full 9+ YEARS no claims”

Helpful Report

(Car Insurance) - Posted 8 years ago

“a very competitive quote and the online purchase procedure was easy and quick.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very efficient and clear information. Good service.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Quick and easy to do.”

Helpful Report

(Car Insurance) - Posted 8 years ago

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RAC Insurance is rated 2.2 based on 1,225 reviews