RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.19

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“joined rac last month everything was fine any information they asked for was provided a month later they just cancelled on me no explanation or nothing would not recommend them to anyone”

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Posted 6 years ago

“really good insurance, i love that you can track your car on the app.”

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(Car Insurance) - Posted 6 years ago

“£25 to change car details, over £22 extra per month for new quote (similar cars) asked why new price was double was told ‘probs a newer car & prices go up’ !! Phoned around & got a better deal for half the price, cancelled rac insurance £55,, didn’t offer any deals, over 30mins on hold both times.. never again”

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Posted 6 years ago

“The worst insurance brokers I have had to deal with. Very bad experience. If the unfortunate happens to you, they will rip you off and kick you while you’re down. Insurance policy goes up from £60 to £130 a month. More than double.”

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Posted 6 years ago

“Have been insured with RAC for a year. They sent me a letter with a renewal price of £457 but the letter said I had to call to renew. I did not call. In the middle of the night my bank's fraud team rang to say RAC were trying to steal £2600 from my account! When I spoke to them they apologised, admitted the mistake but said that renewal was now £2200. When I said I didn't want to pay that they cancelled my insurance with immediate effect even though they knew I hadn't had a chance to arrange alternative insurance and I had asked for it to continue until midnight. When I complained about that they said the only option was to reinstate the insurance, committing me to the £2200 charge. Appalling service. AVOID!”

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Posted 6 years ago

“Customer service is very good and so are the prices!”

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(Car Insurance) - Posted 6 years ago

“Quick by the time I phoned your breakdown to the time RAC van turned up at my door was brilliant great mechanic nothing was any problem to him and also very helpful great service”

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Posted 6 years ago

“They do not operate on bank holidays?! You pay over a thousand as a young driver a year. For them not to turn up when you need them. Absolutely appalling. Was on hold for 2 hours stuck on the road side as my car was not able to move. Do not insure with this company if you even want the bare minimum of service. Usually one for being lenient with reviews and trying to find good but this is a joke. Writing this at 10 past 3 in the morning having waited since 11pm. Still no answer or reply. Complete joke.”

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Posted 6 years ago

“I insured my car with RAC and was required to pay a deposit. A few days after I found a cheaper insurance so I decided to cancel my insurance policy with RAC within the 14 day cooling off period. RAC has failed to refund my deposit and have lied numerous times saying that the money had not come through (even though it had). I have had to get my bank involved to help me sort out the situation. I cancelled my policy on the 11th April and I still have not received my deposit. This is unacceptable, for a well-known reputatable company I am suprised that this situation has arisen.”

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Posted 6 years ago

“Best insurer ,easy to deal ,i send all my information and my wife's they start on same day ,i put breakdown cover to UK and EU good price i really recommend....”

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Posted 6 years ago

“I'm quite happy with the policy cover and the benefits of what the policy provides.”

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(Car Insurance) - Posted 6 years ago

“I had a crack on my back mud guard after an accident which the third party admitted fault and paid out. The bike was considered a cat N loss which means it wasn't structural and just cosmetic damage. due to this they cancelled my insurance. 3 months in after I paid for the year. I would advise against anyone using this service as it is a scam with a big name.”

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Posted 6 years ago

“what have I got insured with you?”

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(Home Insurance) - Posted 6 years ago

“Very good service am very happy”

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(Car Insurance) - Posted 6 years ago

“Crooks, hit buy it now and they changed their prices and took more money...thought I had accidentally signed up to a Nigerian bank...”

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Posted 6 years ago

“Awful car insurer especially as a first year driver, MASSIVE CON!!!”

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Posted 6 years ago

“My date of birth came up as Jan instead of June and they tried to up my insurance by £140 ,at over 50 I don't think a few month either makes you a safer or unsafer driver,so cancelled,and they had the cheek to rip me off for £25 admin fee even though it was well within the cooling off period .Is this even legal ?”

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Posted 6 years ago

“BE CAREFUL - BUYER BEWARE - if you cancel your insurance they charge you £55 (as an Admin fee). I asked the guy what the £55 is for, he said he had no idea.”

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Posted 6 years ago

“I have received a terrible service from this insurer provider which cost me in my premium increase above 50% during renewal period. Non fault scratch to my stationary car become my fault as they did not follow my claim in professional manner-in fact as they admitted they "forgot to reclaim the cost from 3rd party". Never mind that person (3rd party admitted the fault which I have confirm with copy of the messages exchanged with the driver). Shame that for "ohhh we forgot reclaim the money" is paying a customer whom they really dont care about. Be careful when choosing Rac as they allocating you with them partners in my case it was Liverpool Victoria.”

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Posted 6 years ago

“Fantastic customer services,amazing”

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Posted 6 years ago

RAC Insurance is rated 2.2 based on 1,225 reviews