RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

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“Easy fast bit pricey but think its worth it”

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Posted 3 years ago

“Dreadful company to deal with. Very unhelpful.”

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Posted 3 years ago

“2 hour wait on phone to try and make a claim - eventually gave up”

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Posted 3 years ago

“Don't Get car insurance with this lot change my occupation from LvG driver to Bus Driver and had to pay additional payment of £41 pounds explain for this reason it more likely for me to be involved in a collision also change from a 2,2 lite to 1.6 zero tax and still had to pay 25 pounds for this service”

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Posted 3 years ago

“Customer service is very bad - was with them for a year but will never get an insurance with them again.”

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Posted 3 years ago

“Disgraceful service to a long standing customer of 12 years. Despite no change in circumstances doubled cost of insurance to nearly £700 without any adequate notice. Would recommend not using this company.”

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Posted 3 years ago

“They have always been there for me.and always gave good services even breakdown.”

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Posted 3 years ago

“Amazing policy and customer service amazing”

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Posted 3 years ago

“Their Customer Services are absolutely rubbish. Was harassed for additional payment for cancellation of a motor policy and direct debit. When the funds had been cleared in full, the direct debit fee plus late payment a short time later they levied another fee for something else. At each point they told me the balance on my account was nil and then through harassment advised if I did not stump up they would place the amount requested to their Collection Dept. Although they were small amounts requested this was hardly good and equitable customer services. Wouldn't touch them with a barge pole!”

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Posted 3 years ago

“Absolutely terrible service, have waited 9 hours, no ones come, job was deferred! Paying for the full package and no ones available to do a jump start! Ridiculous service!!”

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Posted 3 years ago

“Never have car insurance with the RAC Days of trying to get through Cant cancel online Scandalous to pay a £55 cancellation fee when you no longer have the car you were insuring. Will not recommend RAC again Will be sending in an official complaint and also going through ombudsman Quote me Happy Hubby was insured with, cancelled policy on his car as got new one, could do it online and got a cheque through post for slight overpayment”

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Posted 3 years ago

“Suicide causers, they will drive you mad. Constantly stealing your money”

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Posted 3 years ago

“Never go near RAC, Scum, thieves, liars. People are in jail for less. They will make you suicidal”

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Posted 3 years ago

“Theres a reason RAC insurance is scoring 2/3. They could be more up front about things. First year they roped me in with a lower quote and this year bumped up by 20% for no reason. When i enquired they said first year was introductory new customer. What about loyalty, thats whay don't have any. Then when you want to report an incident you have got to do in 2 places . With RAC and then under writer! One day insurer will appreciate loyal customers.”

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Posted 3 years ago

“DONT GET RAC INSURANCE Took out a black box policy, where it advertised no curfews. Turns out driving after 7pm majorly affects your score. Then trying to cancel the policy is the hardest thing posssible.”

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Posted 3 years ago

“POOR customer service. Staff are rude and literally talk over you. Cancelled a policy BEFORE money was taken out of my account and a week before the policy was started. They took the full amount out of my account, will be charging me a £25 cancellation fee. Was told I'd get my refund in 48 hours, 7 days later still waiting. Don't let the name fool you. Do your homework and go with a different car insurance provider.”

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Posted 3 years ago

“After breaking down an hour from home it took 21 hours for a local garage to get us home...abysmal customer service..complaints team even worse..so much for their TV adverts.better iff breaking down and sorting it out yourself and least it will be the truth.”

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Posted 3 years ago

“My brother in law was sure he had purchased the most comprehensive trvel abroad car insurance they offered. Yet when we hit a deer 2am on a french motorway we were towed to a garage, left to sleep with our toddler in the car all night (despite promises of a hotel) and then woke to find not only that the garage was closed all weekend but to a message that RAC wouldn't help further because it was an 'accident' not a 'breakdown'. This is not clear on your website, so if you purchase from them go through the contract with a fine tooth comb and be prepared for them to find any excuse not to help you.”

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Posted 3 years ago

“Absolutely terrible experience, I was not very aware about this spy black box thing that MUST be fitted in the car (I didn’t know it was mandatory) so they decided to cancel my policy, I called 4 or 5 times different services, they sent me else to come back eventually to the service I called the first time! WTF? Unbelievable! Worst experience ever, nobody is interested to look after you, they don’t even care if you cancel the policy, wahooo I just cannot believe how unprofessional RAC are! Shocking experience at a very high price! That’s a f...ing joke”

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Posted 3 years ago

“Moved house last year and was charged £25 for the honour then my premiums increased even though I’m now in a so called better postcode. To top that off I sold my car a few weeks ago and was charged a £39 cancellation fee. Just when I thought that was it I was sent a letter demanding £21.44 as a cancellation fee! I’ve paid it to stop any hassle from them but I’m waiting for my complaint to go through their process. After this I’m going to get in touch with the financial ombudsman. Avoid at all costs”

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Posted 3 years ago

RAC Insurance is rated 2.2 based on 1,229 reviews