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RAC Insurance Reviews

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

RAC Insurance 1 star review on 1st December 2023

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good insurance”

Helpful Report

(Car Insurance) - Posted 9 years ago

“RAC like most Insurance companies are keen to earn your business. Their website while easy means that your attention is grabbed by the bright colours but your simply and insect approaching a web of horrors. If you miss a payment by one day they allow no grace period and charge you an additional monthly premium, this can occur in the same banking day, so that if your paycheque clear but they tried to debit in the am but could not get payment till after 1600 the same day, your still left with a surcharge. Gone also are the wallet ID cards which were handy in an emergency. RAC also won't want you to know that when I wanted to change more cover from Comprehensive to Liability only, they wanted to increase my total yearly commitment of 280.00 to over £700 pounds. A bizarre amount having never had an accident or violation or any penalty points. Overall RAC provides basic insurance, but don't be fooled by the glossy outlook as there is none.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“good service”

Helpful Report

(Car Insurance) - Posted 9 years ago

“pleasant and efficient service”

Helpful Report

(Car Insurance) - Posted 9 years ago

“It was very quick and simple to choose and proceed”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Easy to use website. Everything works sorrectly :)”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very good insurers, easy to communicate with and very good customer service, the one fault would be the admin charges but apart from that brilliant”

Helpful Report

(Car Insurance) - Posted 9 years ago

“This was a quick and easy buy online. When I did need to speak to someone they were so helpful it was easy to deal with the situation.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Was really surprised how reasonable to cost of the fully comprehensive insurance was. At my age it is difficult to get cover because I drive a Ford Transit. I happen to like Transits as the vehicle is ideal for my purpose. I like camping and I take all my pets with me - my two dogs love it and my ferrets can travel in their cages in comfort.”

Helpful Report

(Van Insurance) - Posted 9 years ago

“I am sorry to say , but this company is the worst Insurance comp. I ever meet ,they ripped me off for car Insurance they are so d,,, idiots ,they asked me for the no claim discount proof I have ,emailed the proof not once not twice but three times and they did not accept the proof and than I have to cancel the Policy with them and they did not Refund the deposit I have paid to them plus they tried to charge me £35.50 for cancelling the Policy with them ,even I have right to do so if the cancellation is in 14 days Is it that right ? Never more with them and I wood never prefer to no one to have Insurance with them ,,,thanks for your time and some of the blame is and for you to, because its your responsibility to check the companies you are dealing with.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“An easy, simple way to buy my car insurance. Had to change the policy to take my old car off and to add my new car on. The process took no more than 10 minutes. Would recommend this site and the RAC to anyone looking for car insurance.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Was very disappointed indeed that after paying for the whole years insurance on my 125 bike and riding for only 4 months before passing my test and selling bike.....I called to cancel my insurance immediately on selling bike then WAS ASTOUNDED THAT instead of a partial refund for the 8 months remaining insurance I WAS ACTUALLY CHARGED ALMOST £20 EXTRA FOR CANCELLATION FEES.....DISGUSTING.!!!!”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“I found them very helpful and quick in replying to my question”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very happy with RAC insurance. Quick and easy to insure and at the lowest price available. Good all round cover”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Good”

Helpful Report

(Car Insurance) - Posted 9 years ago

“exce;;;ent value for money”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Ok”

Helpful Report

(Car Insurance) - Posted 9 years ago

“easy to take out at a competitive price”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I thought the service I received was good I'd a quote for this year please. I've received good commotion so far. Thanks.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“So far I had no problems with the insurance . I will renew the policy if they are still compititive with others.”

Helpful Report

(Car Insurance) - Posted 9 years ago

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RAC Insurance is rated 2.2 based on 1,225 reviews